POOR COMMUNICATION and DELIVERY. It takes a lot for me to be upset like this. I scheduled my first appointment for our Beagle mix puppy for a bath and trim before we went on a trip with her. At the time I made the appointment, I was told a bath and trim for a short haired dog doesn't take that long, "...they will be finished with her pretty fast." I was told she gets a bandana as a part of her grooming. So, I bring her in at 10am and run an errand. An hour and a half later I stop in to see if she is ready as there was no call from them yet. I was told she will be done soon but that I could leave and someone will give me a call when she is ready. So I pay the bill and I leave to run some other errands and still no call another 1.5 hrs. later for a total of 3 hours! I stop in and she still isn't done! I demand her back with my money back. Instead someone (I believe one of the owners)comes out to tell me that she needed to dry in crate on low temperature. My reply, "Its been 3 hours and her hair is like 1/8 inch long".... He started to give me more crapola like, "oh we walk them and water them also..." I finally get her from them. No bandana and she pees in the car after I leave. Some walk she had. I get it that some dog owners and dogs are used to being crated and being at the groomers for ever while they run their errands. However, I am not that kind of owner and our little Freckles (a rescue) is not used to being in a crate. I am very disappointed with the entire experience. I expected much better from Palm City Medical Center's Snips and Snoozes. Never again! read more