I've shopped at this Shoe Station irregularly for years when I had time to kill and needed (wanted)…read moresome everyday or casual shoes. As with most discount shoe stores, I always braces myself for discounted service as a trade off for the discounted price. I'm happy to report that this afternoon I was quite surprised to meet a regional manager whose in town to revamp the image and workings at Shoe Station No 5. While I didn't immediately realize who he was or his mission, he stood out right away when he asked me if I needed help (that was a first) and I ended up with three pairs of shoes. Long story short...I'm counting on this place getting tremendously better real soon. Don't take my word for it; check it out for yourself...

The customer service is horrible. They know nothing about what's in their store ever. The selection…read moreis hit and miss. The value is not there. Even if you have a coupon, they don't let you use it.

I've never been anything but pleased with my experience in this store. They really do a great job…read moreaccommodating different price ranges. For non-exclusive items, they will often give you great deals, and they are the only place in Baton Rouge (and I believe all of Louisiana) that stocks Supreme and Bape. I will be going back many times and would strongly recommend this store to anyone I know who is into streetwear and sneaker culture.

From the owner: We offer the best Premium/Hype/Designer brands in the world under one roof. We do full collections…read morefor each brand every month. We carry weekly Supreme and Bape drops, Hellstar, Billionaire Boys Club, Icecream, Hyde Park, Carrots, Essentials, Awful Lot Of CoughSyrup, Asaali, Kool Kit, Barriers, The Hundreds, Lost Hills, Warren Lotus, Cactus Jack, Market, AntiSocial, Vlone, Denim Tears, Gallery Dept, Chrome Hearts, Amiri, Off White, Rhude, Comme Des Garcon, Private Stock, Purple Jeans, Guapi, Valabasas, Asics, Saucony, BapeSta, Dunks, Eric Emmanuel, Bravest, Gshock, Jason Markk, Jordans, Yeezys, Rick Owens, Lanvin, Maison Mihara, New Balance. We are not a consignment shop, We Only sell New product, Never Used, Direct from the brands we carry!

While the clothes are very cute, the customer service is not good. When I walked in I was not…read moregreeted, no one asked me if I needed help nor did the girls working look up from their phones unless you have a credit card ready to swipe. It was a very uncomfortable experience and made me feel so unwelcome.

They've got a great selection of shoes! They also carry jewelry, some purses, and clothing. The…read moreclothes are reasonably priced. The shoes can get a little pricy though. They host lots of jewelry shows there etc no was there today and it was a Tread takeover. The employees are super helpful and sweet. They also have someone come and do spray tans there every now and then. Keep it up ladies!

I placed an order before the snow Day but it wasn't fulfilled. When I called to inquire about my…read moreorder I was told they sold out of those particular Rain boots but would honor my coupon on another pair. I found the Chooka Downtown Rain boots. The fir is so comfortable! I had them on and forgot I was even wearing Rain boots. Initially I was a little disappointed that my order was not filled but the cooperation and discount I received made up for it. The boots were already on sale plus the coupon was an amazing value for what I paid!

I went to the DSW at the Mall of Louisiana in Baton Rouge today in search of shoes to wear for a…read morewedding. I found a lovely, comfortable pair and am happy with my purchase. I didn't catch the name of the young man at the cash register, but want to pay him a few compliments. He was cheerful, courteous, and very helpful. I overheard his conversation with another customer and know that he went above and beyond to assist her as well. While I wish I could identify this guy by name, I cannot. If the manager sees this note, s/he might know who was at the register at 12:26:24 on 9/18/24 and give the young man a pat on the back.

I'm in Baton Rouge from the Houston area on business for a couple of days. It's raining and I'm…read morebetween meetings with time on my hands. I've been looking for a roof rack loader for my Pescador Perception so, since Thule and Yakima accessories are pretty much interchangeable, I Google search Thule and Yakima dealers in the area. Two popped up and The Backpacker was one of them. It's a dreary rainy day and lunch time. I managed to find the shop in spite of the lunch traffic on Jefferson Hwy. I parked and walked inside. I was immediately received with a friendly greeting by several of the staff with offers to help me. I told them I was "just looking around" and they left me to myself with me knowing if I needed any help they'd be there. I like that. I wandered around for about 30 minutes and I managed to find a few things. Some I needed and some I didn't know I needed. So, I carried my bounty to the register and was checking out. I asked the young man if they had a THule or Yakima kayak loader. He replied, " We don't have any T-hule loaders or Yakima loaders in stock." I always find it amusing when the folks in the outfitting shops do that. I'm not "Sveedish" so I'll continue to say "THule" LOL. In all seriousness, the shop is very comfortable and friendly. The staff are extremely helpful and not overbearing/pushy. I travel to BR often on business and I'll continue to stop by "The Backpacker" to find things I didn't know I needed. I'm convinced that if they don't have it, you don't really need it. Kudos to The Backpacker and the wonderful staff. - Rain Man "And into the forest I go, to lose my mind and find my soul." - John Muir

The Backpacker reached out about the shipment that was sent incomplete, damaged, and either used or…read morea former floor model. We are getting a full refund and a discount. We appreciate a personal reach-out after my husband emailed customer service. We will order again from this company.

This is a really great shoe store in a Baton Rouge. My husband bought me a pair of Hoka for…read moreMother's Day. I didn't like the colors so I went to the shop and exchanged them myself. Kristen (sorry if I spelled it wrong) helped me. She was very friendly, easy going and helpful. It was a very quick process to exchange my shoes, no hassle at all. I was very excited with my first pair of Hoka and was looking forward to comfortable walking. Unfortunately I finally wore them last weekend on a trip that had lots of walking. After the second day, I couldn't walk in them anymore. My feet are too wide and I had such pain in the area where my feet were hanging over the soles. I wasn't sure of the return policy about worn shoes but went back to ask about exchanging once again. I happened to run into Kristen again and asked her if she remembered helping me last time. She initially didn't until I told her the Mother's Day gift and the color. She instantly recalled our encounter. After explaining to her about the shoes and asked if I could exchange them, she said "yes!" I was so relieved! She then proceeded with looking for the same shoes in wider fit for me. She had to pull out 3 pairs. After trying them on, I felt the pain in the same area again. I decided that Hoka and I were not meant to be. Since my husband bought me Hoka and Hoka seems to be all the hype lately, I really wanted to give it chance. I've been married to New Balance for years. My feet are wide and they have wide shoes that make my feet happy. I happened to be wearing a pair of New Balance today. Kristen took notice to what I wore and to what I said. She brought out a pair of New Balance that she said is comparable to Hoka. They felt really good. I was sold. However, she didn't stop there. She brought out another pair for me to compare. After trying about 3 Hoka and 2 NB, I finally exchanged the Hoka for NB one that she recommended. If you are looking for a local shoe store that carries reputable running shoes with excellent customer service then you need to come here. Thank you Kristen for helping me!!! You are awesome.

I brought my dad here early on a Saturday morning. We were promptly greeted and helped. The young…read moregentleman helping us was pleasant and unwavering in his assistance. I look forward to coming back myself. There is a wide selection of men's and women's shoes, socks and athletic attire all at reasonable prices.

I bought a pair of sketchers. I loved the feel and bought them. I've had them less than six weeks…read moreand the rubber is coming loose from the front of one of the shoes. I brought them back knowing this is not normal wear and tear. The manager said she could not take them back since they had been worn. Now what kind of statement is that? If the rubber was tearing when they were new I wouldn't have bought them. This is not normal for this short use. All I wanted was another pair. She was adamant that she would not take back the shoes, with little bit of wear. I am 73 yrs old and I do not drag my feet.

This is has been my go to favorite shoe store for my kids !!! The customer service is amazing !…read moreEspecially Charlie !!!! She is great !!!! They are always so helpful and if They don't have a shoe you like in your size then they can call other stores and find out for you! My experience with them has always been amazing ! I highly recommend this place for shopping for shoes or socks !!! They even have purses, toys for children and wallets, clutches and watches !!!!!!! They always have great sales!!!! So please check Them out !!!! Ask for Charlie !!!! She is awesome and will help you with anything !!!!! They have men's shoes as well as children's and baby shoes and always have the cutest shoes for women!!!! From sleek too extra , they have it !!!!!!!

My Orthopedic Foot doctor prescribed a walking shoe insert I purchased from the Clinic and she…read morerecommended I take them with me to Big River Footwear for fitting into my preference of a gym workout shoe (weight training, elliptical, treadmill and bicycle workouts). Jon, the store manager, assisted my wife and me. He was very patient and knowledgeable explaining the different choices available, brought out several different types of shoes to try on carefully lacing and fitting with the inserts for me to walk in. I decided on the Brooks Ghost Max and very happy with the fit and performance. I will certainly return to see Jon again in the near future after I wear this pair out. Jay Pecot

My podiatrist recommended coming here for new shoes for my feet pain. The guy there recommended…read moresome shoes I honestly forgot the name of them but they worked great. Haven't had foot pain while wearing the new shoes. Thought they would be like $300+ or some since they're like extra cushioned and everything. They were only $160 and I caught them on a sale with 20% off if I remember correctly. Staff was friendly offers water and my ac don't work so that was good. I recommend this place

Been following Nola Rouge online and somehow just realized they have a storefront! Got to pop in…read morethere today and had a great shopping experience. The owner, Tina, was recording a live video when I entered, so another employee helped me. Both then helped pull items I found online and bring extras to the dressing room for me. Needless to say, I had so much fun trying on all the cute stuff. I told Tina my goal was to find cute LSU clothes to wear to the LSU game at Ole Miss, and Nola Rouge came to my rescue! So many adorable items to choose from! Nola Rouge has been open in Beauregard Town close to downtown Baton Rouge since shortly before the COVID pandemic began in 2020. Their social media presence certainly helps them stand out. They are only open about 10-2, so make sure to call first as Tina mentioned several times that she often gets there early or stays a little later to help out customers. Such great service!! And the prices are on point too. I love sales, and they certainly offer quite a bit. So check out Nola Rouge on social media, get their super user friendly app to shop, or go in person to try on all the adorable options! I love supporting local, and you can't get more Louisiana local than a NOLA born now Baton Rouge business owner.

I feel like a have a personal shopper with Tina, she makes it so easy to find what I need.read more

Shoe Carnival is supposed to be a fun place to shop for shoes. I've always enjoyed going to their…read morelocations in the past. My first visit to this location proves that there's always an exception. The employees seem very disinterested in their work. The man checking me out at the register was too busy talking about a sketchy person who was in the store earlier that day with another employee to actually make sure I got what I needed. The store itself was in general disarray (which is to be expected at a shoe store) but there were barely any customers when I was there. I couldn't find what I wanted in my size, so I ended up buying a different size. One brazen employee asked me rather unprofessionally if I wanted to buy socks or a belt from a large plastic tub she was carrying around. Bizarre. If you asked me, I wouldn't recommend this particular location of Shoe Carnival.

Why I even wasted my time to get out of the car...I don't know. I pulled up at 10:55 on a Sunday…read moremorning, after leaving church. After I realized that they opened at 11, I decided to stay..maybe I can find some shoes for work. When I pulled in, there was already a father and son waiting outside the door and a few other cars parked. Okay. They opened the doors and people started getting out and approaching the door. Cool. I'm walking in...nobody says, "Hey, hello, what's up" or anything. I've worked in retail before and we were always taught to greet EVERY customer coming through the door. Strike 1. I'm browsing the aisles, looking at shoes...however not many seem to be on display. Not the Vans or Converse. (These are located on the first aisle after entrance.) Is it because these are popular shoes right now, and you don't want people to steal?? Strike 2. Then, I quickly notice how messy and dirty the store is. Wayment, you JUST opened. Why is the trash from yesterday still here? Boxes and shoes everywhere. Did no one clean before closing last night? The mess alone ran me straight up outta there. Needless to say, I doubt I'll be visiting again!