Avoid this shop at all costs. They sold me a faulty chandelier. It was a very annoying experience trying to get them to understand it was faulty. I asked them to send me the correct fitting for the light, and they refused. I requested they contact the supplier and they were acting as if it was a big deal to do this. They kept trying to tell me to bring the light back in order for them to inspect as they didn't believe it was faulty despite me, my handy man, and my electrician all explaining it to them. When they finally agreed to contact the supplier, I received another part, but it was still not the right part. In the end I could not take it back, as this would mean I would have to get my electrician to come back and take it off and more trapseing back and forth to the shop. At the end of the day, if they can sell a faulty product in the first place, then their suppliers (Franklite) are also crap. Customer service was good until the point of sale. I'd say go somewhere else, like Litecraft in Erdington. read more