Great, efficient, friendly customer service, exceptional by any standard, and truly outstanding by orders of magnitude by London standards (yes, I am saying what you think I am saying).
Needed very simple job really - color printouts of 3 legal docs with charts asap for rush hand delivery. Done right away and on high quality paper. Snappy!
Why is that remarkable and worthy of 5 stars?
What differentiates them is the service. Immediate assistance, all 3 staff in the shop were pitching in, seeing what each customer needed and just doing it. It was like a ballet - well choreographed, seeming effortless, but actually not. All of us customers were at different stages of different types of projects, and the staff looked around, saw what was needed, proactively took appropriate action, covered for each other, picked up on customer cues, etc. and it wasn't even with a robotic, corporate, "they're-making-me-do-this-just-like-in-the-HR-training-module" after-taste. They just danced around, doing their jobs and doing them well, dealing with people as people, even cracking a few jokes, even cracking one which was actually laugh-out-loud funny. Truly refreshing.
It's a hole-in-the-wall shop, but they found me a small corner to use as workspace to bind my docs, helpfully mentioned that the presentation materials I had brought with me to use (clear cover report binder with slide-on spine) might vary slightly in size, managed passport photos for another customer, dealt graciously with a very particular retail customer looking for a photo frame, were helpful and generous with their phone customers, filled in-between moments by working on other projects.
Every customer interaction a 10, really impressive, especially for a small probably franchise business.
And didn't even charge me an arm and a leg - very reasonable.
Only thing I would change is that staff didn't hand me back my memory stick after he printed my docs for me at an open terminal, and I forgot to take it. So I had to go back. But that's it.
I found it on yelp, and went there for purely geographical reasons. But it will now be a destination. read more