Let me tell you all my most recent experience with this "company."
This morning, I called an hour before I needed to be picked up. I do this often so as to give them time to arrive. I use them to go to work because I currently do not have a car.
So, I waited ten minutes past the arrival time I had requested. I called them. The dispatch said that they were running a little bit late and that they would be there any minute.
That was at 9:50. I was supposed to start work at 10:00 and no later than 10:07.
10:00 rolls around. I call again. No answer. I start worrying. I call again, no answer. 10:02, no answer one again. 10:05 rolls around and I'm panicking and I'm PISSED!
I hold a manager/key carrier position at my job and today, OF ALL DAYS, we have a corporate walk. My store operation policy strictly states that all key carriers are to be on time and present during these corporate store walks.
I called again. NO ANSWER. I'm appalled at the fact that these people refused to answer my call when all I wanted to know was if I needed to call my back up ride to work.
These shady ass mother fuckers would rather lie to you for your money than just be honest about the ETA of their drivers.
So, the driver FINALLY shows up at 10:05. Doesn't say a word. I still have to grab cash from an ATM. I inform her of the stop. At this point, I am blazing pissed and I virtually have no control over my actions. I slam the door to the cab, walk into the store, grab cash, walk out.
This was the cherry on top of my morning; I've met ONE driver who has had the kindness to apologize for being late on my pick up. For that, I forgave him. He's a really sweet guy. But this lady, oh my word, had the audacity to tell me that she would really appreciate it if I didn't slam the door to the van because the passenger side door gets used a lot. She couldn't even perform BASIC CUSTOMER SERVICE by apologizing for the wait and the fact that I was late for work.
Well, let me tell these people something right now. I would appreciate it if your incompetent dispatch would do their SIMPLE JOB of answering their phone in the event that their client has found another way of transportation to their destination. I would appreciate it if the drivers understood customer service.
Because this company refused to answer my calls and refused to be honest with me, it almost cost me my job which took a hell of a lot more work for me to work up to than it does for them to drive around town all day. Luckily, I've developed such a strong work relationship with my coworkers and my upper management that they kindly vouched for me and had my back.
I will not be using this company anymore and I highly suggest you don't use them either. read more