Great service, friendly staff & and well stocked on everything you could need for your furbaby! My…read morepuppers was very well taken care of on his first ever grooming. Will def be back!!

The groomer is trusted did a horrible job on my pet she smelled like Lisa didn't bath her my…read morepet needed to be cut down to skin abd there was still a coat of hair on her my baby looked horrible I have nothing good to say about this place

The person who I assumed was the owner was able to schedule me in very quickly. However, the day…read moreof my appointment another girl greeted me. Her English was not very good, so I was apprehensive if she understood my directions for grooming my dog. My dog is a unique breed that is to be trimmed a certain way. I asked her if she had ever groomed this breed and she said yes. I told her specifically to not cut my dog's eyebrows, but she did. She also shaved her too close on her head and ears, causing several nicks and unevenness. The groomer did not even trim her tail at all! Needless to say, I doubt I will be taking my dog there again.

Best ever! My fur babies are always happy to go to the "beauty parlor". I will never go anywhere…read moreelse.

The staff is amazing. Patient and very polite. I have an appointment for my two small dogs and they…read morewill be boarding 1 to 2 nights here and there if needed. My usual boarding location is for when I go a different direction from Lake Placid. I am excited to use their services.

If I could leave a -1 star if I would. Our cat was in final stages of kidney failure and fading. We…read morecalled Heartland Animal Hospital, to have her put down, instead of compassion my husband got the response of "We have to put you on a waiting list" Thank you for making a hard situation harder along with the "Wait list" Perhaps a better approach to the situation could of been handled with more sympathy than a cold response.

5 stars -- absolutely exceptional care…read more After an extremely frustrating experience with another veterinary office earlier this week, we brought our husky, Kozmo, to Saunders Veterinary Services because his surgical incision was draining blood and fluid along with knot by his incision. The difference in care was immediate. They were able to see him within an hour of us calling and took him right back. The front desk staff was friendly, professional, and genuinely pleasant to deal with. They were fully staffed, organized, and at no point did we feel like we were inconveniencing anyone by being there. The veterinarian was incredible. She was patient and compassionate and actually got down on the floor with Kozmo to examine him where he was comfortable. She thoroughly evaluated his incision, ran bloodwork, answered our questions, and confirmed that he had developed an infection. She made sure we left with antibiotics, appropriate pain management, medication to help keep him calm while he heals, and--just as importantly--clear information about what was happening and how to care for him. After the experience we'd had earlier in the week, I cannot adequately explain how much we appreciated simply being listened to and having our concerns taken seriously. This is what veterinary medicine and customer service should look like. They didn't just treat Kozmo's infection; they treated him with patience and kindness and treated us with respect. We came in worried about our dog and left feeling like he was finally in good hands. I would absolutely recommend Saunders Veterinary Services. They earned every one of these five stars.

The staff are very friendly and helpful! Great customer…read moreservice. A hard thing to come by nowadays.

We have used Lake Forest for over 20 years. EVERY interaction we have had with the staff, Dr…read more Griffin, and Dr. Peavy have been nothing less than stellar. Yes, you might wait a while, even after your scheduled appointment time. This is because they take their time with each and every patient, treating all their needs, and explaining everything to you. Prices are reasonable. As long as I'm in AP, I will continue to take my animals here.

My family has used Lake Forest Veterinary Clinic for well over 20 years, and I personally have…read moretrusted them with my animals for years. Unfortunately, the decline in customer service and communication I have experienced recently has reached a point where I feel I need to share my experience. During my last three scheduled appointments, wait times have exceeded an hour. I have also witnessed front-desk interactions with other customers that I considered extremely unprofessional. The final straw was Kozmo's scheduled neuter, which also involved removal of a retained testicle. We were told he would be ready around 4:00-4:30 p.m. My husband arrived around 4:00 and was told he was not ready. Because my husband had to work, I ultimately had to drive approximately two hours back from Fort Myers to make it to the clinic before closing. I arrived around 6:45 p.m. Unfortunately, both my husband's interaction with the front desk and my interaction when I arrived were unpleasant. I recorded my conversation, so I have an accurate record of what was said. What concerns me most, however, happened when Kozmo was discharged. I was handed my dog and his medications and sent home. I received no written postoperative instructions and no meaningful verbal explanation of how to care for him after surgery. There was no discussion with me about his incision, activity restrictions, feeding after anesthesia, signs of complications, follow-up care, or what to do if something went wrong. The only postoperative information I was given was that he did not need a cone. This wasn't simply an office visit. My dog had undergone anesthesia, neutering, and removal of a retained testicle. Whatever frustration existed between the front desk and us should never interfere with communicating the information an owner needs to safely care for an animal following surgery. After more than 20 years of my family trusting this practice, I am incredibly disappointed that this is where our experience has ended up. I will be attempting a second time to contact Dr. Griffin directly regarding my concerns and requested Kozmo's complete surgical records and postoperative instructions. I sincerely hope the practice takes the opportunity to address both its front-desk customer service and its discharge procedures for surgical patients.

Horrible experience putting my dog down. Stagf members treated it like a retail transaction. When…read moreI picked up her ashes, I paid, got the receipt, and the "bag" was handed to me and the employee said, "here you go". I was aghast & said to her, do you think it's appropriate to give me condolences? She simply placed her right hand on her cheek and stared at me. (This woman is American and speaks fluent English). I left there sobbing and about a week later typed a letter to vet/owner, Dr Hinds. He never called so I left 2 messages and he called me only when I told his employee I would go on social media did he return my 2nd call. I thought he would have at least apologized but no...He "disagreed with my evaluation" of my experience rather than to simply say he was sorry. I was dumbfounded. These people are not caring or compassionate. Give your business to Heartland Animal Clinic or go to Sebring.

Super friendly staff and great doctors! My dog loves this place. You can tell that they care about…read moreyour animal. You are just not a number.

Amazing vet. Dr. Lovett doesn't hold back and tells it like it is. Love the man…read more Front office leaves a lot to be desired. Very rude when you're checking in over the phone. Maybe a good cup of coffee or two will help her demeanor.

I took 3 stray cats for spay/neutering. Very cheap and wonderful job. All three cats did great.read more

Great place to buy fish, pond supplies and pond plants. This…read moreis a family run fish farm. They breed angel fish and other fresh water fish. They also offer aquatic plants and tank supplies. The owners really care about their business and know tons about the fish and products they offer. I love finding local run businesses. Buy local, support small businesses!

Nice family run fish store.The Owners are very friendly and have yummy treats from time to time…read moreduring special town Events! Soon will have reptiles 2! Even has Retro Style Display tanks!cool! Very good deals :)