I love this place!! The staff are incredibly friendly and very knowledgeable. I go there with my…read morehusband every single week and they always know what i want and almost always have it available. I know from personal experience that they will go out of their way to accommodate their customers but they also treat you like a friend ,,its a very welcoming store and nice and clean and a huge variety of products. I saw an unfavorable review one day and just rolled my eyes,I have seen them with too many customers for a long time now and i know how above and beyond they go to make sure you leave happy so When i saw this person having a temper tantrum I couldnt believe it. Trust me,,they will take care of you and go out of their way to help you in any way they can,,and they know their shit too,,badass head shop !! Bobbie and Mike Conlin

The store is exceptional! It is clean, organized, and we'll stocked. The staff is friendly and very…read moreknowledgeable, especially Sean. Their prices are competitive and reasonable. I will go back again and again.

This is one of our must go to places when staying in OC. Every employee was friendly and outgoing,…read moreand they sell good merchandise. You can see by my photos of some of there accessories. They have workers directing you to park and they start a conversation with you. We went into this shop in a great mood from the parking lot employees and walked out very satisfied with everything we brought. Keep up the good work.

Horrible customer service…read more Ordered on-line, order accepted, received email saying the order was sent to and being prepared by the store and confirming the pick up time. Then received an email AND text saying the reservation is ready for pickup. Arrived at the shop at the appointed time, after driving 45 miles, only to be told that items in the order (an order that was accepted, confirmed, and was READY FOR PICK UP) were unavailable. There was no email or text advising that anything in the order was unavailable and there was more than an hour to send a message advising that the status had changed. Just a guy that gives the customer this: ¯\_(ツ)_/¯. To make matters even worse, someone representing the shop phoned and in the guise of trying to "resolve" the issue, blamed the Maryland Cannabis Administration for the problem, made an untrue claim that the clerk was "cursed out" and then offered an invitation to return to discuss other options available and ensure that "the 15% veterans discount in your profile" would be applied to future orders. When informed that the customer is not a veteran and that a veterans discount should not be in the profile, the response was something to the effect that he "could be looking at the wrong profile." Ponderous. Absolutely ponderous. Since Hi Tide is blaming this on the MCA, and taking zero responsibility, I'll advise them of this situation. This is a heavily regulated industry and shenanigans like this (poor record keeping, not removing "restricted" items from inventory, etc. should be investigated and audited

Been shopping here for about 8 months. Bought a grinder with cash and it wasn't what I needed…read more Asked to return it and was told they can't open the register for anything but a sale. Idk what happened to the guys that used to work here but I know they would have treated me better. Just disappointed, won't be shopping here anymore.

they have good customer service. i get my cigars from there and they are good quality. they have a…read moregood selection to.

This is the only place where i found the cheapest hookah and bought original ZIPPO lighter just for…read more14$!! they also have a huge assortment of cigars!

Deff worth going to, I actually got treated like a customer and they asked what I was looking for…read moreand how they can help, let's just say I left with 3 vapes that I been dying for, cheap price to!!!

Best smoke shop in town!…read more Be prepared to have your mind blown with the insane variety of cool gadgets in store! Excellent customer service and high quality items at a great price!! You truly can't get a better deal. 10/10 Will definitely be back!

if you have not been to this store yet, you are definitely missing out!! Staff is awesome,…read moreknowledgeable, kind, and friendly! The shop has one of a kind artistry of all kinds! glassware, clothing, and so many other things that I guarantee that you could spend hours looking at everything. The prices are incredible, can't be beat. Especially with things being one of a kind and made locally and around our great country with artists from coast to coast being represented here, it's worth the stop!

Visited this liquor,beer and wine store for a quick pick up on my trip to MD. Loved the selection…read morethey had with amazing prices! The owner even offered to buy specific whiskey i was looking to buy. They even had cigars which I was able to buy for my father in law. Amazing staff, well stocked alcohol and overall great experience. Will definitely recommend,especially since the owner will order whatever it is you're looking for, which in my head equals great customer service and 5 stars.

Friendly staff and a great beer selection. My go to place in Cambridge.read more

Absolutely LOVE Amy. I've been coming here for years and she's always so sweet and helpful:) I have…read moremany beautiful pieces from her and always highly recommend stopping in if you have time to

The owner Amy is amazing. Very friendly and welcoming. I bought some unique items I've never seen…read moreanywhere before. She had great suggestions. Also recommended a place for me to eat dinner which was also amazing.