I was happy with this store, across all of their locations, until late 2025. Out of nowhere, they…read moretell me I can no longer get my membership discount at the register. I now have to download some app and preorder to get the same discount. While they may think this is saving them money by making it more difficult for their customers to acquire rewards, I can tell you they have lost my weekly business as the discount app is too much of a pain and I am irritated. It was great doing business with you, until you got greedy! UPDATE: Within 12 hours, the store manager responded. I do not agree that this was a "misunderstanding", as several drive through employees at the East Longview and Henderson locations have flat out (but apologetically) refused to accept my Iron Horse Rewards cards at the register. But based on her response that they will accept it, I returned to the East Longview store. The clerk started to say they would not...but I interrupted to let her know the manager said they will, and she did. So I got $7 off my purchase (since it has been months since I could redeem discounts). Upgrading from 2-stars back to 5-stars unless they repeat this "misunderstanding".

While visiting family in the area, I had time to kill and money to spend. I'm a seasoned cigar…read moresmoker and I was very unimpressed with this shop. First, you have false advertising stating " largest humidor in Texas". Cigar International in Conroe and FtW beats your square footing. Granted, it's a large humidor- but it's not properly humidified. Your Perdomo 10th anniversary felt like a dry twig. I picked up other brands and noticed that most felt dry. I've been in enough shops to know the feel of a properly maintained walk-in. I should have not have been surprised bc you are selling over priced dry sticks along with Swisher Sweets and vape supplies! Let's talk about customer service- in an era where most cigar shops are competing with online retailers, your service is what should set you apart. I sat in the under- humidified space for 10 minutes before one of your associates came into the walk-in. Dip in his mouth, he asked if I needed help. I said I had time to kill and was looking to smoke a cigar. He told me I had to pay a day pass to access the lounge! That was the final straw. Your retail prices are at least a dollar more than most brick/ mortar cigar shops. Your inventory is dry and customer service is lacking. I left. While driving in Gilmer I noticed that you have another shop. I decided to try again. That shop smelled of weed and body odor. I left. Next time I visit East Texas, I'll remember to bring my own cigars!