I genuinely do not like leaving bad reviews, especially because I've been coming here for almost…read moretwo years, but today was quite literally my final straw.
I've gone here consistently since moving to St. Louis for haircuts, root touch-ups, color, all of it. I also truly do not care who I'm assigned to. I'm not one of those clients who needs one specific stylist every single time. I just expect basic communication, decent service, and for my appointment to actually make sense when I arrive. Coordination!
Unfortunately, the vibe here has always felt off
The front desk is rarely welcoming. Half the time, no one greets you, acknowledges you, or makes you feel like they are happy you're there. The energy can feel very cliquey, dismissive, and honestly kind of performative. It gives "we're all a family here," but somehow the client is not included in the family.
I've overlooked a lot because I liked the actual hair services. I've waited 30 minutes past my appointment time before. I've had appointments moved around. One time, I was sent to the Webster Groves location, got there, and was then told I actually needed to go to Des Peres because they could not take me. Like...okay gas??
But today was what officially did it for me.
I booked a root touch-up before a photo shoot tomorrow and a trip next week. I sent pictures and a description of what I wanted directly to the stylist beforehand. I've also had this exact type of service done through this salon multiple times, usually for around $250, so this was not some random mystery appointment.
I arrived and waited around 30 minutes to be assisted, only to then be told it would cost over $400.
And to be very clear, I am not asking anyone to lower their prices, undervalue their work, or change their hourly rate for me. Charge whatever you charge. That is fully your business.
My issue is: why was none of this communicated nor coordinated before I showed up?
You had my appointment details. You had the pictures. You had my description. You had my client history from the past two years. If the service was now going to cost almost twice what I normally paid, or if I had supposedly booked the wrong category, somebody should have figured that out before I arrived, waited 30 minutes, and left with absolutely nothing done.
Even the stylist seemed surprised by how I had apparently been charged or categorized during previous appointments, which honestly just made the whole situation feel even more disorganized. That is an internal coordination issue, not something that should suddenly become the client's emergency while they are sitting in the chair
So now I have a photo shoot tomorrow, a trip next week, and no hair did or done because this salon could not communicate beforehand.
After nearly two years of being a loyal client, I'm done overlooking the rude front desk energy, the scheduling confusion, the long waits, and the constant lack of coordination. The actual talent may be there, but the overall experience is not.
I will not be coming back. Respectfully, the vibes are not worth $400+.
