I went to Smith Mortuary over a year ago, I purchase a tomb stone from them the stone came back wrong information on it. They put my mother in laws birth date on my fathers tomb stone and my grandmothers name was spelled incorrect, I should have known not to do business with them after the fiasco we had with getting my mother in laws head stone corrected. They totally botched her stone up as well. Well months later still nothing has been done. The only communication comes from me calling and emailing Smith Mortuary. Jocelyn Kersh lacks the empty and compassion that is needed to do this job effectively, Her customer service and follow up is ridiculous and her office is totally unorganized to say the least, this is probably why she always say let me find it and get back to you. I want to warn anyone that is in need of final arrangements to GO SOMEWHERE ELSE, don't walk run. I am in the process of seeking legal presentation because I am now told I need to pay an additional $250 to have the stone corrected due to their mistakes, we did not pay anything additional for my mother in law and I do not feel I should be charged because Joyce dropped the ball and continues to drop the ball with unprofessionalism, lack of customer service and follow up. PLEASE GO ELSE WHERE FOR YOUR FINAL ARRANGEMENT NEEDS. read more