Great experience with Haley and Dr Jenny .They made me feel comfortable with head phones and a…read moremovie and blanket I usually hate the dentist office but it was great today They treat you like your part of their family!very refreshing!

I have been a patient of John's Family Dentistry for many years. In fact, I gave them a 5 star…read morereview in the past. Dr. Steve and Mary were excellent, as were their staff. Unfortunately, the practice sold as Dr. Steve more than deserved to retire. The practice kind of looks the same. It is clean. It is not maintained to the same level of care and quality as the Johns had maintained it. That is evident in missing supplies and tools from exam rooms, community involvement, and the little extra touches that show quality vs quantity make a difference. Most of the old staff has left as well. I have encountered good and bad with the new staff. Some are very polite and caring. The hygienist that I saw seemed to do a thorough job. Dr.U is very knowledgeable and caring as well and appears to want to provide to best care possible to his patients. Overall, I have experienced rude and argumentative staff. I was told today that I was 20 min late for an appointment. No one had called to change it. I had not confirmed it. It was documented, so THAT must be correct. I asked her to double check after she argued with me. I sat down and wait. She checked and then apologized. It had been documented but not confirmed. She called the hygienist and a few minutes later I was called back. I sat down in the chair, apologized to the hygienist and explained. She argued with me, saying my appointment was at 11. I offered to show her my phone and explained what had happened. She began to look through her computer. She then said, well you were still late. I saw you pull in at 11:27 but I will go ahead and see you. I said I got here at 11:23. My appointment was at 11:20, but you can reschedule. I left. It was 11:32 when I got to my car? I'm not sure about you but 1. I couldn't see my car from her room. 2. I'm not sure how all of that happened in a matter of 5 minutes. And 3. I do not want to continue with a practice that supports that openly rude attitude toward patients. Furthermore, why not just call me when they thought I was running late??!!! That is good management. If I was actually running that late I would have called and said Hey, I'm running late- can you still get me in or should I reschedule. ...... oh well, sorry Dr U. You just lost a good paying customer and I'm afraid many more will follow. Oh wait! I forgot to mention sedation surgery... my husband came to pick me up as instructed. He called as instructed when he arrived and waited in the parking lot as instructed. He waited 20 minutes. The nurse and hygienist taking care of me were becoming impatient because no one came. I believe they called him directly at that point I was wheeled out, sedated. When we got to the car, the nurse told my husband, You were supposed to call us very rudely. My husband said I did. I have been here waiting. No concern. Here she is. Where have you been. Instead of " Oh we're sorry they didn't tell us you called."

Outstanding and professional hygienists and dentists. Highest recommendation. Professional front…read moreoffice staff and clean ,inviting environment. Props to Drs. Bryant and Worley. Miki makes cleaning a pleasure not torture !

Dr. Bryant and his staff are exceptional. I was worried about two crowns replacing a large gold…read morein-lay filling. Dr. Bryant told me he would treat me like a brother and that he did. The hard work of numbing and drilling took only 20 minutes then about an hour to make the two teeth. I know there is a science and his talented art at making the teeth but I told him it was a miracle. Dr. Bryant is the best dentist and has the best dental hygienist I have ever founded after living in 15 cities with 15 different dentist. HIGHLY SATISFIED and have been coming here since about 2010.

Caring and warm staff. They made you feel comfortable the second you walk in. Dr Hayes is…read moreknowledgeable and professional. I think maybe he is the best dentist in Cookeville!

I went to Hayes Family Dentistry to make an appointment after changing jobs, and my prior dentist…read morenot accepting my insurance. I physically went into the office and presented my card and asked if my insurance was in network and accepted. I was not told anything to the contrary, and was set up with a new patient appointment. I had the work done, the appointment went fine, although I felt like they were a bit "aggressive" in trying to upsell me (I've had two fillings in 45 years, and they told me I needed two more fillings and possibly sealants put on two other teeth). I paid what they told me was my portion according to my insurance on the day and assumed that was that. Fast forward five weeks later, and I get a text telling me I owe them an additional $100.03. I call the office and, SURPRISE! My insurance was not in network. Nothing about this was ever indicated to me. When I complained, explaining I had never been told that, the billing lady (Jessica) told me that she was the one who had made my appointment, and that she tried to wordsmith me by saying she told me they could "bill" my insurance but that it was my responsibility to know if they were in network or not. This is the only medical provider who has EVER been unwilling to disclose to me if they were in network when making the appointment or at the time of the visit. I will not be going back to this deceptive, dishonest, shady practice ever again.

My only complaint is the price, but in this family dentistry office's case, "you get what you pay…read morefor." Dr. Slager and his hygienists, dental assistants, and receptionists are some of the most efficient people you'll ever meet. They really know their stuff, too, and take time to answer patients' questions.

Awesome crew that is sensitive to your needs and works with you. Been going there for years now and…read morehighly recommend them!

Absolutely wonderful, Dr Oakley is very nice and has very friendly bedside manners and a good…read morepersonality. He has a good sense of humor, and is fantastic with making beautiful smiles happen

My my my...they are beyond caring...they are everones dream when it comes to getting the job…read moredone..Iam a complete shit show with my teeth .... never flossed..always brushed 1 time a day..been on diet since 7yh grade..started retinol by 20..but man I dropped the ball with deep clean hell any cleaning..just pull em when it hurts and that's what they did..3 times emergency pull..always there..I retired this year..They are with me all the way..my dentures are in the making .and the only thing I hear from Heinz is your doing good..you got this ..the whole time Iam thinking I got you .i got me an incredible staff..how blessed I am. Because my shit show is closing and Iam beyond proud for the first time in my life I smile with out a hand in front of my mouth.for the first time in 65 years.always Heinz and Oakley.. because they did not treat me anyway but good..book today for that smile you deserve respect and that's what you get

Went to Aspen Dental here in Cookeville today. I have never had such a bad experience. I made an…read moreappointment for a chipped tooth to be filled. I told them from the start that's all I was interested in having done. They did about 18 x-rays, then told me I had to have a check-up by a Dental Hygienist before seeing the dentist. I told them I wasn't interested but they said I had to first. So I did. After that the dentist checked my tooth and then informed me I have to have a deep cleaning before he can fix the tooth. They had the opportunity to tell me that from the start and I would have left. Then they give me an estimate of over $18,000 for all the procedures (including implants). I said no just fill the tooth, they said not until you have the deep cleaning. So I left getting nothing done to the tooth. No telling what they charged my insurance. I left feeling like I had been ripped off. I would NEVER EVER recommend Aspen Dental to anyone.

Look, it wasn't fun at all. All my teeth pulled and some temporary dentures my permanent teeth will…read morebe in in a couple months but the truth is it still wasn't my worst ever dental appointment. The doctor was nice and the staff was nice. I really couldn't imagine it going any better..

The dentist is good but the front desk girl is rude and messed up. My insurance on purpose told me…read moresomething would be covered that wasn't now tells me my accounts on hold because I owe $4000 even though I had insurance to cover every bit of it I went there for a couple years and put up with her being rude just because the dentist was good, everyone was friendly in the back. The girl that works the front should be fired.

Professional and friendly. Staff takes great care of you…read more They schedule appointments speedy

I've been in CKVL since 2020 we finally found our family dentist, very professional very patient,…read morelove the hygienist Penny!

Love! Love! Love my dental hygienist!!! I totally forgot her…read morename and I do apologize but she was so darn loving and professional! I would want her to be my hygienist for now on!!!

My first root canal and I was nervous! However, the staff was kind, got my mind off it and stopped…read morewhenever I got too uncomfortable. Even though I was in a lot of pain for so long, the pain I did feel at the beginning of the root canal was worth it. I feel a million times better!!

An amazing group of specialists. I would highly recommend all of the dentists in this office to…read moreeveryone I know. They are highly skilled, highly knowledgable, and will take a "scary" root canal seem like no big deal. Truly amazing.

I moved to the area and have been adjusting to life post surgery with a disabled veteran…read more During this time, we have Tenncare benefits . This dentist accepted me as a patient in early 2023. I had a couple of fillings done and a crown. The fillings have very sharp overhangs that shred my floss. I am very anxious and burn through nitrous, but the support staff are wonderful! I felt the doctor was friendly and trusted him. He playfully jested at my discomfort, and we shared some laughs. He told me I was in good shape and to come back in the fall for a cleaning. They called me to schedule my cleaning and left a message. When I called back, they informed me they could not schedule me because they are dropping tenncare coverage. There is now only one dentist taking Tenncare within 50 miles and not accepting new patients until March. It just felt like a slap in the face. To sweeten the pot, I just got an email from them telling me how happy they are to have me as part of their dental family. Adjusting to new disabilities with a service related injury has been unimaginable....thank you for making our lives harder and then rubbing it in a week before christmas. Happy Holidays.

I am not a fan of going to the dentist, but I switched to this office about 8 years ago and so…read moreglad I did. The staff is always helpful and friendly, the dentist I have seen have always been great. Today I had a procedure and Dr. Justin was amazing. He talked me through the process and made sure I was okay the entire time. Our family all goes to UCFD and we've never had anything but great friendly service.