If i could give this place zero stars, I WOULD! At the beginning, everything was great, running…read moresmoothly and they stayed on top of things.
The day of the wedding is where EVERYTHING, went wrong. First it started with the limo no showing up to pick us up, so someone from the wedding had to get us.
Then when we finally got there from the hair place, the lady started taking pictures of my husband and only a few of the bride and her party.
Not only that, we were SHOVED along to get things done as quickly as possible! Not only did we get shoved along, are wedding was only SEVEN minutes long, when it was supposed to be 20/25 minutes long. Then after that, a few pictures were taken of the family and then are family was shoved off to go to the reception and so we got only a couple pictures with are family and friends.. and then a few of the bride and groom.. we have over 30/40 pictures of the groom but only about 10/15 of the bride and her party.
Once they did a few of the couple, they were shoved out next, and onto the reception. When we got there, food was ALREADY out and COLD. The guy doing the music wasn't there yet, and no one knew where the reception was or what was going on because once the wedding was over at the chapel, you were done with them there. They never sent anyone to tell us anything or what was going on. We were just told to go to the reception and have fun.
Not only that, the cake was WRONG, the icing was buttercream, when we asked for cream cheese frosting.
Then when i called the next day about everything, i was told there was nothing they could do. So i waited till i could speak to an actual manager, which she got right with the man who owns it, and he gave us all are photos, which weren't a lot, mainly of just my husband. And half were people blinking or mouth open. Why would i want those?!? I paid THOUSANDS of dollars for them to mess up my wedding and then give me the rest of the pictures i didnt pay for.. which i paid for 100 but really could only get 80 nice pictures.. but they gave me the rest and told me thats all they can do even though sooo much went wrong.
Month goes by and im trying to download my video again, which so EVERYONE knows, you can only download ONCE. Even if you pay 100 of dollars to have as many copies as you can, they only give you ONE. Which at the time i only had an ipad to download it and wanted to eventually download it to a computer and was NEVER told i could only download it once even though i paid for it.
When i emailed them and asked if i could just get one more copy of it, i was rudely attacked by Arnel by email going off saying why would we tell you that. You can only download it once, why would we allow anymore than that. Well maybe because i paid?!
Then he kept going at me about it, and wouldn't stop emailing me. So i told him i would contact his manager and he said go ahead they'll say the same.
I said okay thank you, i will. Which he replied going off on me again and i told him to stop contacting me. He said he will be blocking me and blacklisting off of the company and i will no longer be able to contact anyone and that he is "NOW" the owner of the company yet i can contact his manager? Where does that make since? You work under someone, but now you own the company when i say ill be taking care of this? Funny..
I do NOT recommend this place, one bit! They were great at first but once the wedding hits, they give two shits about you and will trash talk you to your face and be okay with it.
Do NOT waste your money.