TL;DR Great Doctor; Unprofessional front office; be careful of surprise bills and being screamed…read moreat. All the stars here are for Dr. Hwang and his medical team. He is kind, patient and a really phenomenal doctor. Unfortunately in the time from my last appointment to this appointment there have clearly been some changes to the front office staff. I write this review reluctantly because I tend to prefer a solution oriented approach but after both what I witnessed while waiting for my appointment and experienced myself it is important that patients approach this practice informed and cautious. While waiting for my appointment I witnessed Sonya, the financial manager, arguing very aggressively with a patient about the practices insurance and billing process. Clearly, the manner in which Sonya was communicating was neither professional nor informative. The patient left frustrated with no reassurance and no resolution to her concerns. My personal experience was completely bizarre and one I hope to never repeat with any medical practice. I have never been screamed at by a professional over any matter; mind you something as inane as an insurance claim. After my recent appointment, I received a text message from this office regarding an outstanding invoice. Naturally assuming this was for the appointment I had just had, I called to follow up with why my insurance had not covered the appointment. I find out that this is from an appointment I had in September of 2025; suddenly I had a bill for $395 I had never seen or been presented with from 9 months ago! Also on a separate equally hilarious and ridiculous note; it's been 9 months but they are going to charge me a late fee of $45 if I don't send them payment in 14 days! About a bill they didn't even know about... Now comes the ridiculous nature of the conversation; while Sonya admitted multiple times in the conversation that this was an oversight by previous individual in her position and also that she had missed this when communicating with me regarding my recent appointment; checking my insurance and confirming all the details... she was doing so while raising her voice and becoming increasingly aggressive and agitated. She hung up on me! I was absolutely not happy but never did I raise my voice, insult or belittle Sonya. I asked repeatedly for the office to take some responsibility and work with me towards resolving this matter and this was not something Sonya had the composure to handle. Sonya did not offer any solutions (like resubmitting the claim to insurance; calling on my behalf; verifying that they had even billed the correct insurance; ect) and acted as if this was just standard practice of the office to make mistakes and oversights the patients problem. Sonya is unprofessional and emotionally unsuited to communicating with patients regarding complex and at times uncomfortable matters. I have been in the medical and medically adjacent field for a combined 17 years and front office staff can either make or break the business of phenomenal physicians.

They are terrible. Do not do business with them! We had an appointment with them and they acted…read morelike we did not confirm appointment; and turned us away

I went to Artistic Dentistry for a simple cleaning and ended up in a two-year ordeal I wouldn't…read morewish on anyone. I was told I needed a root canal, trusted the recommendation, and from there everything went downhill. The crown fell off, was replaced, and never fit correctly. I went back multiple times for adjustments, but my bite was never right and the pain never stopped. What's worse, I was refused routine cleanings for TWO YEARS because the dentist insisted on fixing this one tooth--something that never actually got resolved. I even asked about removing the tooth and was repeatedly dismissed. Finally, I sought a second opinion. Turns out the tooth was fractured and infected all along and should have been pulled from the beginning. Now I'm dealing with an abscess and a much bigger problem than I started with. This was a long, frustrating, and painful experience that could have been avoided. Please do yourself a favor--get a second opinion before committing to major work here

Great everyone. Kind, friendly. Great work. Clean office, friendly smiles, thoughtful employeesread more

My family been going to Dalin Dental for our dental care for decades. My teeth are a priority for…read moreme. After going to some other dentists when I briefly lived out-of-state, I absolutely wouldn't consider going anywhere else but here. This team helps you keep the teeth you were born with healthy and strong. Plus, they don't recommend anything that you don't need, like some other practices do. They have always worked me in when I've had any concerns.

I've recently left my old dentist-he retired and the new dentist who took over his practice seemed…read morevery procedure/profit motivated. I ended up here, it's a big practice but there is a lot of attention to personal issues and the hygienists are great. I've been working with "Dr. Andy" and he has a great touch.

Great place! Everyone is so kind. and they did a great job…read moreon my filling and crown.

I love Woodcrest Dental! The entire staff is extremely friendly and helpful. Both Dr Madelyn and…read moreJerell Wilson are amazing. They make you feel right at ease, very friendly and easy to talk to. They take their time to answer any questions you might have and address any concerns. You can definitely tell they care about their patients and their comfort. Their staff treat you the same. I used to hate going to the dentist but since I have gone here I have actually kept up with my appointments and definitely do not dread going to the dentist anymore. I highly recommend them!

Can't overstate how great these guys are. I chipped a molar on a Friday afternoon. I looked…read moreeverywhere and called dozens of emergency dentists. Most were not available or extremely expensive, but Feigenbaum got me in on Saturday morning and it was covered by insurance. Since then they've been my regular dentist and they're fantastic. You can tell how much effort and care goes into the practice. Just went back today for a cleaning and my teeth look great!

Every experience here has been a great one! The office staff and Dr. Jennafer are fantastic. I've…read morebeen going here for about two years and always plan to come back!

I'm usually a nervous wreck when it comes to doctors and dentists. I'm not a huge fan of dentists…read moreand the feeling of no control while you're stuck in the chair for a while with tools coming at you just doesn't make me feel comfortable. I went for a dental cleaning and also went back a second time to get my fillings done here. I was worried but both procedures went smoothly! Dr. Holcomb and her staff were wonderful. She made me feel very comfortable, at ease, and alleviated my worries. She explained every procedure she was going to do, answered all of my questions, and was very gentle. The nice thing was that she talked through my procedure so I knew exactly what was going on at each step of the way. Everything that they did was to make my whole experience as comfortable as possible.

I cannot recommend this dental practice. I went in there and they said they could not clean my…read moreteeth because I needed something between a basic and a deep clean. They referred me to someone who could not do the work and when I tried to call back to discuss this with the dentist after three tries, they hung up the phone on me. I left messages for the office manager to call me and she never did. I'm going to report them to the BBB. That's how upset I am. They may be a minority institution here in St. Louis, but it was not a good experience for me.

This dental office staff is a joke. First, I chose my appointment time online. I received a call…read moreasking me to pick another date and time. I then received another call from the "insurance manager", Kent, stating that they could not verify my information. I submitted the information again. I then received another call. Stating that my information cannot be verified. I called the insurance company and verified all information. I asked that the office manger contact me. I received the run around from the same "insurance manager" who claimed that the office manager was with a patient and unable to come to phone. I stated that I would wait on hold, and this "insurance manager" refused. He cancelled my appointment and refused business. I will be spreading the word on this experience across platforms. Zero stars.

Everyone here was extraordinary: respectful of my time, preferences and individual situation,…read moresympathetic listeners, eager to collaborate in my dental care, transparent regarding their office circumstances and philosophy, and so nice! The hygienist, Casey, plus Dr. Hasker, provided me excellent information, a thorough and accurate exam, a detailed and appropriate set of next steps, and an agreeable treatment plan. Tanya, Ashley and Mikaylah were also warm and helpful, as were the rest of the staff, even in brief encounters. We are both transferring (I and my elderly mom) to this practice after having to quit Creve Coeur Dentistry due to several disrespectful and dishonest encounters there in the 4 months since our dentist left that practice. We are happy to have found this wonderful private practice and will never utilize corporate dentistry again. Highly recommended!

They tend to always see their patients on the scheduled time, everyone employed there are very…read morefriendly and extremely professional, they treat me like family.

I just had an extremely positive and pleasant experience...at a dentist appointment!! Who knew!…read more Lena did an amazing job cleaning my teeth. She took time to really explain everything and make suggestions for the future, without shaming me about flossing! Dr. Pernoud was so nice and patient. I was a late appointment and ran past closing and I never felt like they were rushing my appointment. They were both very thorough. I'm so happy to have found this office!

From the owner: General Dentistryread more

If I could give a negative star I would. I am very dissatisfied with Premier Dental on Olive Blvd…read more Today, I had a 4:00 PM cleaning appointment and arrived at 4:10 PM, only to find the doors locked. When the front desk staff opened the door, I was told their cutoff time was 4:10 and that I could not be seen -- even though I was there by 4:10. I drove 40 minutes to get there and have been a loyal patient for over seven years, yet they still refused to honor my appointment. They don't even close until 5:00 PM, so this policy makes no sense. Unfortunately, this isn't the first time I've experienced poor customer service here. It's clear that patient care and customer experience are not priorities for this office. I will no longer be returning, and my family will also be transferring our care elsewhere. I guess they are not concerned with keeping loyal patients!

I am dissatisfied with the office management at Premier Dental Partners in West County at 12528…read moreOlive Blvd (PDP). My opinion is that this location has highly inept office management. You should consider whether the inconvenience of dealing with the incompetent office management is worth the aggravation. This is my opinion only, but I believe this PDP location is going through some kind of upheaval related to staffing. This is forgivable, and can happen with any business. Even so, it is one thing for a company that is in turmoil to make a mistake, it is something else for that company's' mid-level employees to try to blame the customer by implying that the customer had made the error. I have been a satisfied patient at PDP for the last 15 years, but something happened to cause this business to cancel two confirmed appointments within 5 days - with the second appointment being canceled while I was standing in front of them letting them I know I was there for that appointment. Dr. Brown had called 5 days earlier to cancel my original appointment due to "your hygienist is going to be out," so I called the following day and rescheduled and received an email from PDP that this second appointment was confirmed. I suspect the issue is due to a turnover in their hygienists, based and an overheard conversation between what I believe were the office manager(s) about trying to reschedule another patient because, and I quote, "another hygienist that doesn't want to play with us." In addition, the office staff/manager that I quoted here insisted to me that there was no appointment for me because they were waiting for me to reschedule the original appointment that they had cancelled. I mentioned to the office staff/manager that I HAD rescheduled and had received an email confirmation of the new appointment, and I showed her that email. Her response was "I'm sorry, but sometimes those automated emails...." [she trailed off and did not finish that thought]. Having worked in the healthcare industry for 30 years, I am reasonably certain that an automated email confirmation would not have gone out unless the patient scheduling system had a record of the appointment. As I said, it is one thing for a business that is in turmoil to make a mistake, it is something else for that business' high level employees to claim that a self-evident mistake never happened. Not recommended. I will not be going back there.