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SMARTSTYLE

3.0 (4 reviews)
InexpensiveHair Salons
Closed • 9:00 am - 5:00 pm
Updated over 3 months ago

Services - SMARTSTYLE

Haircut

SMARTSTYLE Photos

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4 years ago

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Shannon Aleksandr's Salon & Spa

Shannon Aleksandr's Salon & Spa

3.9
(46 reviews)
1.0 mi
•$$$

The nicest salon I have ever experienced. Donovan did an excellent job with my hair. Thanks again.read more

I had my hair colored here a few weeks ago, and while the salon itself was nice and the appointment…read morewas pleasant, I left extremely disappointed by the lack of transparency regarding pricing. The biggest issue was being charged $120 for toner, three separate toner charges at $40 each. At no point before or during my appointment was I told that three different toners would be used, that toner would be charged separately, or that an additional $120 would be added to my bill. What made the situation even more frustrating was that I didn't learn about the three different toner formulas being used until after the service was finished. When my stylist was discussing retail products and attempting to sell me additional items for home use, I declined. It was during that conversation, while preparing my receipt, that she informed me she had used three different toners to achieve the final result. The decision to use three different toner formulas was never discussed with me beforehand. My stylist may have felt they were necessary to achieve the desired color, but that was a creative choice made during the service. If those choices are going to increase the cost of an appointment by more than $100, clients should be informed before the products are applied--not after the service is complete and payment is due. I have medium-length, very fine hair and have had my hair professionally colored for years. I've never had a stylist add three separate toner charges without discussing them first. Whether one toner or three toners were actually used is less important than the fact that the charges were never disclosed. Based on the salon's advertised pricing, I expected my appointment to be under $200. Instead, my total came to around $300. Learning about an extra $120 charge only after declining additional retail products made the whole situation feel like a cash grab and left me feeling blindsided. Had the costs been explained upfront, I could have made an informed decision about how I wanted to proceed. The service itself was fine, the color for the most part, resembled the inspiration, but transparency matters. I don't mind paying for quality work, but I do expect to be told when a stylist's decisions will add significant charges to my bill. Unfortunately, the lack of communication overshadowed what could have been a pretty pleasant experience.

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Shannon Aleksandr's Salon & Spa
Shannon Aleksandr's Salon & Spa
Shannon Aleksandr's Salon & Spa

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SMARTSTYLE - hair - Updated July 2026

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