I took a picture of the way I wanted my hair cut. I explained exactly how I wanted it. Full and longer on top and sides and short and close on my neck. I said that I didn't think that the top really needed much cutting. I closed my eyes and relaxed. When I opened my eyes, I could see that the young girl did not know what she was doing. She cut my hair about one and a half inches on top, back, and sides. She didn't do around my ears yet and I told her to stop because I could see that she didn't know what she was doing and did not know what to do yet. I should have realized she was incompetent when she kept asking me what to do! I said that I wanted it like the picture and not short on top. Then she had the nerve to give me a mirror and ask "how is it". I said horrible, just stop. The man at the desk was of no help also. He wasn't even there to have me pay (he was walking around Wal-Mart). When he finally did come back he did not even recognize me as the customer who already had a haircut and wanted to know how he could help me. Also, when I came in to get an appointment, he acted like he would have to see if they were busy. There was NO ONE else there for any service! This is the worst haircut, customer service I have ever had! I truly regret my impulsive decision to go there. I didn't think that they would wack the heck out of my hair. I only needed a trim and shape! read more