I should have trusted my gut by the phone service I received that it wasn't going to be good…read more The stylist kept saying how thin my hair was, yes I know, I've had it my whole life. I feel like I was the easiest client she could have asked for. I wanted a cut, no wash, no style, just a cut. Not to mention, I wanted it to be all one length, no layers and a tiny tiny bit of face framing so I could part it on both sides. I LOOK LIKE I HAVE A MULLET!! I'm so so so upset. I saw her going to cut layers and I said oh I don't really want any layers and she cuts and says okay so just like this? Okay... if you're gonna put layers in when I ask you not to, at least blend it. It's literally a mullet. She didn't show me the back of it when she was done, she probably knew I'd be pissed. Which I am.

Just moved to the area from Houston and I've been holding off on getting my hair done because I…read moredidn't know where to go but after finding the positive reviews from Yelp I decided to give this place a try and I was not disappointed! I highly recommend going to Carla. She NAILED my hair color and did a phenomenal job on my cut and style. Her work is immaculate and she pays attention to detail. I will definitely come back and continue going to carla for my hair needs.

I'm new to the area found this salon on Yelp and made an appt. Needed a wash, haircut, and style…read more My stylist was Sylvia she was so personalble, fun, and did exactly what I asked. I love my haircut. I highly recommended this salon I will definitely be back to get my haircut again. A+ experience. Great friendly staff, clean salon, and a great location. I was in and out in an hour which was great!

From the owner: New Concept Beauty Salon is a Paul Mitchell TITANIUM Salon in Brownsville, Tx. Our hair-color,…read morehair tools & products are from Paul Mitchell Systems. We provide hair services to the community. We are Voted Best Beauty Salon & Kattya Cedillo Voted Best Hair Stylist for 7th consecutive years for Brownsville Readers Choice. Our mission is to provide the best service to our guest.

I went to this salon expecting a relaxing experience, but instead I left feeling disrespected and…read moreuncomfortable. While doing my hair, the stylists were speaking about me in Spanish, thinking I couldn't understand -- and it was obvious they were talking about me. That alone was unprofessional and rude. To make things worse, when they finished, no one even told me my hair was done -- they just walked away and left me sitting there. No kindness, no communication, no basic respect. I will never return to this salon, and I don't recommend it to anyone who expects to be treated with professionalism or courtesy.

Such great service! We came from Houston and they were willing to take all four of us without…read moreappointment. We were all very thankful.

The owner is a down to earth person, customer service is great! I've been a client for a few years…read morenow and I wouldn't change her. She does an amazing job!

From the owner: Colorist experts Professional makeup artist…read more Now accepting new clients

I love, love this salon. The services are top notch and the staff is super friendly and…read moreprofessional. My hair color has never looked better than it does now. They take their time with me, which I love. They never try to just rush me out the door. They provide me with absolutely amazing service that's worth every dollar I pay.

Un salón irrespetuoso que no sabe lo que es ser profesional y respetar el tiempo de sus clientes…read more Mal organizado con falta de liderazgo. CERO recomendable. Busquen otro salon - hay muchos!!! Disrespectful company with lack of manners and professionalism. Will waste your time. Don't bother booking here - even if you do it'll be the longest wait AND/OR maybe you won't even have your appointment when your arrive due to the lack of organization (happened to me).

Unfortunately things have changed. I cannot recommend Oscar any longer. Haircuts have gotten…read moreprogressively worse. Today's haircut was so bad. I have shown Oscar the same picture for over a year.

I had never gone to a Salon before, but I decided to do a crazy red color for the new year. So,…read moreyou can imagine I was a bit anxious but OMG the owner made me feel so welcome and comfortable. The atmosphere was fantastic, all the hairdressers were friendly. THE JOB SHE DIDDD, let me tell you, it's phenomenal. Worth every dollar. So many people online, outside and even at the salon gave me compliments. I feel amazing ,ty so much.

These stylists are professional and very good at what they do. Their hospitality and kindness make…read moreyou feel at home and very comfortable. My hair was absolutely ruined by trying to to keep up my blonde at home. Melany saved my hair and made it not only look amazing but healthy again. I'm so glad I found this place!

My first impression was Wow! Pancho is very welcoming and his team are awesome. The salon is clean,…read morevisually pleasing, and music is lively. You can expect to be treated with attention and receive positive results. Prior to services, they supply you with a black satin robe and offer a variety of beverages. They check on you often, to make sure you're ok and if you need anything else/refill. With each client, they all work together to provide a full service experience. I've had a 2 hair treatments, a lash lift, mousy hair coloring, and a hair cut done. All with positive and beautiful results. Most recently, I had the pleasure of Melany working on my hair. Not only is she friendly, she achieved the look I wanted and within the anticipated timeframe. Also, they have monthly promos at a reasonable price. I can't pass up a great deal!I will continue to use their services and won't go anywhere else. Thank you all so much!

The woman that waxed me was so patient and made me comfortable! I felt less nervous once she…read morestarted talking to me, am going back next week for another wax,, loved it so much there definitely recommend.

Warning: DO NOT BUY A GIFT CARD from this place. Wow...okay I never leave reviews, but this…read moreexperience warrants me speaking up. If you work there or own this business, I hope you take note and make some changes. I only went because I received a $80 gift card from my husband. I paid for a Shellac pedicure and the receptionist says it is $40 for the pedicure spa plus $15 more for shellac. I hand her my gift card. I step out to get cash from my car to tip the nail tech. I step back in the spa and ask the receptionist what my total was she said $57.00. I then asked her what the balance was on the gift card and she tells me the card only had $57.00 and she kept the gift card. I thought that is strange...so I call my husband and ask him how much he purchased the gift card for and he said $80. I go back in and advise the receptionist that the gift card had $80. She then tries to explain that the way their system is set up that there is no way of her knowing what the balance is on the gift card. I thought that was very strange. She then asked "how much did you say was in the gift card" and I said $80 she then hands me the gift card and says so then your balance is $23. I thought that was extremely shady. If she needed $23.I would of just given them to her. Extremely poor reflection on the spa and nail tech as well. By the way I do have to mention that Mona, the nail tech did an awesome job!

I came in for a work event expecting a simple styled look and left extremely disappointed. I…read moreoriginally booked "Cut & Style" for $55 but was told I needed the $75 "Up Do," plus $10 extra for a basic braid--which felt unreasonable. Then once we started, they told me they didn't have the bun donut or the rhinestones the style included. What I ended up with was a simple curled ponytail I could have done myself at home. On top of that, the $75 service includes a wash and dry, which I never received. I had to argue at the register just to avoid being overcharged. I left feeling robbed. A salon should be properly stocked and transparent about what they can actually provide. I truly hope management reaches out, because the quality of service I received was not worth what I paid, a refund is in order! I was late to my event because I had to take the whole thing down and re do the pony tail....ridiculous!! Video below showing terrible styling.

We had a great experience. We were able to get in at the time we needed last minute…read more Had shampoo and blow out and it turned out really pretty. They have extra add ons like hair masks, Treatments, make up, etc. Place is aesthetically appealing and has lots of natural lighting. If anything I would change to have drinks/water available and offered. We were pleasantly impressed and will be happy to return

I highly don't recommend this place. The first two pictures…read moreare the results of my hair which I payed almost $200. My hair condition went pretty bad. My hairs are all different lengths and so short after he cut my hair.. I showed him pictures of how I wanted my hair to be, but he decided to do whatever he wanted. Then I noticed he was giving other customers the same hair style as me which wasn't what they wanted. It was a great service and friendly but I felt like the hair stylist is only care about quantity of how many customers he got and how much money he make than the quality of his job... however, the customer service was obsoletely great.

I liked alberts work but the girl who will blow dry post the hair highlight treatment makes weird…read morefaces. Like she is tired of her own job. If you don't enjoy it, don't do it. She's probably the reason I am never going back.