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    I've been renting/living in one of smartland homes for 6 years. It was all great at first, but things started to go wrong inside the house that needed fixed. Called for maintenance request, they came out 2 to 4 times when I first moved in and never came back. I repeatedly called and tried to make online requests for maintenance but never could get in touch with anyone, and if you do talk to someone, they are not the nicest people to speak with. So i eventually gave up and started looking for somewhere else to live and i let the house crumble. Smartland seemed to not care why should I. The ceilings and walls are starting to leak and crack with mold. Some of the windows are old and make for cold winters, had to put plastic wrap to keep it from getting cold. The ceiling fan stopped working properly. Kitchen drawers are broken/ loose and smartland want me to pay $150 for drawers lol. The furnace makes annoying noises. They even want $40 for the bathroom window film, that i put on...! And they want $120 for small hole in closet door, that price is ridiculous. Take a look at the picture at bottom. And that's not the end of it. Last year I tried to get in touch with smartland to resign the lease and couldn't get in touch with anyone till 3 months later saying I owe them $300 for each month that has past for not resigning. So that caused me to be late with rent for months. I feel like that was done on purpose to take my money because I tried repeatedly to get in touch with smartland even drove my car to the company in Willoughby just to talk to someone to clear things up. And their secretary doesn't know shit, so you're left clueless as to what to do! This company doesn't care about its tenants! All they care about is the rent money...! After all of that I finally moved out of the house in February and I had to break the lease because of the timing of my new home was in a rush, so i broke the lease before April. I was so ready to move I didn't care that they kept the security deposit. So after moving out, they emailed me pictures of things inside the house that was wrong and a $8000 bill. I instantly started laughing because I tried to get them to come out for years to fix these things. Seems as if smartland was waiting till the day i moved, so i would have to pay for all the problems that i already put maintenance requests on over the years. That is so wrong! Why would yall do that to me!? The world we live in is cruel and mean... and yes the wall needs cleaned and painted, that's what happens after 6 years of living anywhere, that's to be expected! but dont expect me to pay $2000 for walls to be cleaned & painted when you guys never came by to check on my concerns with the house. Why should I care or pay for the walls to be painted. When you guys didn't care about the house till the day I moved out. Make that make since!!! They even want $400 for the garbage I left on the side of the garage, that I did not intend to leave there because garbage day was a week away, so I definitely went back to sit the garbage out a week later. This company is just money hungry. I don't see how this company can even have good reviews! GOODLUCK SMARTLAND hope you are ready to fight this in court because you won't receive a dime from me! Yall will receive February's rent at a later date and that is it. Smartland would be better off to just take the lost than to fight for $8000 that they will never see. It would really be best you guys leave me alone than to jump on my bad side! I'm am not to be played with! You guys got my name! You guys lost a customer plus money and im pretty sure you will lose a lot more in the future. I have proof that I tried contacting smartland! I have screenshots, dates and documents! I'm serious it's best yall leave me alone and move on! I'm trying to nice about it! Cause yall didn't care anything about maintaining the house until I moved out. Yall are back stabbers and unprofessional trying to rape me for my money. Don't you understand and see we living in a recession and nothing about this is misleading, its facts!!!

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    Eugene T.

    My experience with these guys was 100% positive. They sell the house and also do the property management, and that makes it very convenient. What I also liked is that the tenant is already living in the property before we close the deal, so right away our property is cash flowing. Throughout the whole process and to this day Smartland people have been very helpful.

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    Smartland - propertymgmt - Updated May 2026

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