This is my favorite bank in Panama City . I first moved here in 2005 after getting displaced from…read moreHurricane Katrina in Bay St Louis , Mississippi . We actually had a business account over there but when we followed our shipping customer at Port Panama City , they were using Wachovia. Wachovia sold to WellsFargo and I started having problems depositing large checks so I talked to Hancock after they took over my personal bank Peoples . They were so delightful and helping. Brenda Parker is one of the best Bank Managers that I've ever met . She always answers the phone and if you missed her, she will actually call you right back. They are very fast to get you in and out and you kinda get to know everyone. And they remember You. Not a lot of banks can do that anymore.

This branch's manager is wonderful. She tried to help me recover funds that the bank had stolen but…read morewas unsuccessful. This is the worst bank I've ever dealt with ... by far. Although this may be their best branch location, the bank itself is awful. If you're in the market for a new account, I strongly recommend you save yourself lots of frustration and go elsewhere.

Worst parking availibilty for customers and the Branch Manager doesn't seem to care…read more I do not understand why the Branch Manager allows the employees to park directly in front of the only entrance. Doing so, only forces customers to enter the business while walking across the Drive-Thru ATM - which is a safety hazard. This is not only unsafe but it is unfair to the Wells Fargo customers - especially the elderly, the handicapped, those that use walkers and anyone during inclement weather for that matter. I have noticed this on several ccasions at this branch. There is always the same vehicles parked there, some are backed in with sunshades evoking a feel that they are "going to be there for awhile" ie; employees - which I have confirmed, Hence the white Mercedes Sedan among others for example. Why does the Branch Manager do this? Why doesn't she simply allot for a single "Employee of the Month " type of parking place and perhaps even a "10 minute space" alloted and then retain the rest of the parking places in front for the customers only. Why is this an oversight?? What is wrong with this Manager? Hasn't this occurred to any employee there - that they are taking their customer's parking spaces? The employees should park to the side or behind the building - not in the front. I will watch for this to be corrected in a timely manner as I have filed a formal complaint following a verbal complaint. If it is not rectified, I will take my complaint to corporate headquarters until it is resolved.

Most incompetent group of "Bankers" I have ever encountered in my life…read more I've been in on numerous occasions to inquire on rates for CD's and MMA's and no one seems to know what they are or what the rates are.... Better off going online and finding your own solution

My banking experience started as young guy back in the 70's. Back then there was a different feel…read moreto banking and bankers. It was kind of down home and personal. Today in 2024 it's practically nonexistent. Let me say I have held accounts all over the USA in the last 50 years. Today the manager Pam went out of her way and above the call of duty and hand delivered an auto finance check directly to me away from her branch. I mean who does that anymore. My respect for NFCU and the staff skyrocketed. The branch at Naval Station Panama City Beach is the kind of experience I thought no longer existed. Thanks Pam

Can't get on base to talk to someone about my account. Should move off base. There is a empty…read morecredit on navy Blvd they should by to make it more convenient

My experience with Wells Fargo has been one of the most…read morefrustrating and disappointing experiences I have ever had with a financial institution. I was the victim of a very clear scam involving fraudulent checks and activity on my account. I immediately reported the issue and filed fraud claims, expecting my bank to investigate and protect my account. Instead, Wells Fargo denied both of my fraud claims and refused to return the money that was taken from my account. What makes this even more concerning is that when Wells Fargo sent me copies of the checks involved, they clearly showed that the checks were written by an individual not the company I was told they were from. Despite this obvious red flag, the bank still refused to acknowledge the fraud. Even more troubling is that there were no fraud alerts, no calls, and no attempt from the bank to protect my account or verify suspicious activity. Customers trust banks to safeguard their money and identify unusual transactions, and in this case, Wells Fargo completely failed to do that. On top of the fraud issue, Wells Fargo also refused to honor the $325 promotional bonus that I was supposed to receive when opening my account. I did not receive the promotional code until after the account was opened, and their own website stated that I could provide the code by calling or visiting a branch. I made multiple attempts to do exactly that. I first tried to give the code to Raphael, who told me he could not accept it. I then attempted to provide it to a branch manager who was in training, and he also refused to accept it. Wells Fargo still is not taking any accountability for their lack of protection in this case. It is very clear they do not want to take care of their customers. I would strongly caution anyone against falling for their so-called promotional bonuses they are misleading at best, especially if you open an account online without working directly with a representative. In my experience, they do not honor what they advertise. This entire situation shows a serious lack of accountability and customer protection. When a bank refuses to stand behind its customers in cases of clear fraud and ignores its own promotional commitments, it raises serious concerns about how they treat the people who trust them with their money. I would strongly urge anyone considering banking with Wells Fargo to think carefully before doing so. Someone needs to investigate them - if you look at their reviews on google, trust pilot, wherever you will see many customers have basically the same type of concern. and they are not a institution that takes care of their customers but they dont mind taking from their customers. and its obvious. I also feel like something needs to be done and addressed before they continue to financially hurt other people.

The several times I've visited this Wells Fargo bank for the ATM and inside once have been better…read morethan others have experience. Each time there wasn't much of, if any, wait to be seen by the teller or pull up to the ATM. The staff I encountered when going inside were pleasant and efficient. My biggest negative is the crappy parking lot with potholes in it and the difficulty of getting in and out of the bank with all the traffic.

Banking in its easiest form. If I need anything, I can simply call Amy and she responds…read moreimmediately. Most importantly she does all the heavy lifting. I needed a second loan for a new vehicle through HelloCU, emailed Amy and she took care of the rest. I had a completed application, without having to press one key on my computer, in a matter of minutes that only required my signature. I couldn't be happier with the service and results of Amy and her team.

Proud member of 36 years. Never had to worry about my money. I'm a happy local and there is always…read morea location nearby when I need one. I've had multiple loans over my lifetime of membership and never felt that I needed to open an account anywhere else.

This was the worst banking experience I have ever had. Literally they ask you to be neighborly and…read morethen they confiscate an 84 year old Vietnam veteran's paycheck from Publix and a check his sister wrote to cover his expense with a recent car accident he had. You go in talk to the managers, call the home office, contact the CEO by Linked In and spend hours on the phone trying to fix the situation and they just let you starve for 26 days. I would not bank here.

I've been with Hancock for a lot of years. Going back to Bay St Louis, Mississippi up until…read morehurricane Katrina put 32' of water over our house back in 2005. We were in shipping so we followed to Captain to Panama City , Florida . The port used Wachovia here so I did too. I had a personal account at Peoples bank. Hancock ended up bailing out People's and I ended up w them again. Wachovia changed to Wells Fargo (barf) and I had problems every week with the port check having to be signed by a manager. I happened to talk to a manager at Hancock and they helped me switch over which wasn't easy as I had half of that check going to pay fuel every Friday at 3am. They made it smooth. I ended up with a Line of Credit through them, and a bunch of my drivers changed over to Hancock. Everyone there is so friendly. IT's like walking into a room with a bunch of friends you know. I had some issues recently wheee I fell behind and I got caught back up but I really Appreciated Hancock working with me. I've had other banks here for various reasons . Like needing a branch to connect w my Dad when only Regions was there for example. You won't go wrong dealing with Hancock. The main Manager Brenda Parker treats everyone' just as nice as the next person. Doesn't matter how much money you have sitting in their banking system. Ill be with Hancock as long as I live near their branches

I was visiting my family during the holidays and my dad wanted to cash in his loose change he had…read morecollected throughout the year. He rolled most of it up and took it into Summit for them to exchange for cash. The tellers were so helpful and kind. The teller at the front desk was doing all the work and when the teller at the drive thru window didn't have a customer she came over to help too. This banks customer service is out of this world. I didn't realize it was a full service bank. If you need banking needs in Panama City, I would highly recommend Summit Bank.

This bank is disreputable and dishonest! For the past 8 years, they have charged my dead brother a…read moremonthly fee! As a result, his account (worth $800 in 2017) is now worth nothing! And, to add insult to injury, they are now trying to bill him overdraft fees since they have reduced his account to nothing! What a pathetic institution. Since he died intestate with no one on his account, they said there was nothing they could do! We buried him without a dime from this crummy institution! Do not use this bank!

Stacy D at pier park is an amazing associate. She helped us on many occasions and I can't thank her…read moreenough. she's a keeper