Customer service is fine, the device sucks. Got a violation lockout, because the device does not…read morework properly. Haven't had a drop of alcohol in over a year, but since I do eat food and drink beverages other than water it constantly says TRY AGAIN. It's sad that they can milk us for money, just because.

Edison is incompetent. I was charged 84.50 for a 13 month(out of 12). I didn't have my DMV letter…read morewhen a came in for the final download. Edison told me I had to make a 13th monthly payment and when I come back with my paper work I would pay $55 for the removal fee and my card would be credited back the $84.50. After my device was removed I asked to get my money back for the 13th month. Edison told me we were even because he didn't charge me for the removal fee($55). I tried to explained to him that 84.50 is actually more than 55 dollars. He then started to agree with me telling me that the state of Maryland chargers 6% sells tax. He even asked me why was I complaining about "a couple dollars" and repeatly said, "I dont have your money." Dude, 55X 6% is 3.3, 58.30 from 84.50 is over 25 dollars! Should I be ok with being charged $25 dollars more, on a credit card. I finally told him you know what your right, and hung up the phone. This guy needs to go back to kentergarden and learn some basic math. He was telling me that with sales tax $55 is actually around 85? Just stop arguing with me and credit back my credit card, wow. If my six year old doesn't pass math, at least he can become a draeger tech.

This place is terrible. They installed a timer on my interlock and it resulted in killing my…read morebattery and leaving me stranded multiple times. They don't answer their phone, don't keep consistent hours, and are rude if you have questions.

After feeling confident that Lifesaver website reassured installation time no more than 2-3 hours…read moreand no damage to your cars battery I was quite regretful after my 7 hour wait and still no car to drive home with since battery was compromised during installation process so needed a friend to help drive me home. Had to return next morning. Real kicker was I was overcharged more than $100 by installer and he never would answer nor return my messages since end of April. Not even worth going into how much I was overcharged and given violations for simply having a dead battery. Worst experience eve

WARNING!!!! stay clear away from this company. I had my…read moreLifeSafer device installed on July 2, 2024, and unfortunately, my experience with this company has been nothing short of frustrating. I was warned by other companies about LifeSafer, and now I understand why. Every month, I face billing issues, including phantom charges and repeated attempts to double-charge me for the shop fee, which I was told to pay directly to the shop. Communication is a challenge. It's nearly impossible to reach anyone by phone, and when I use the chat feature, the representatives are consistently rude and unhelpful, making an already difficult situation worse. According to my contract, I'm required to pay a $60 monthly fee and a $20 calibration fee directly to the shop. As of September 5, 2024, my balance with LifeSafer was $0. However, when I visited the shop for my monthly calibration on October 4, 2024, I was charged an additional $20 shop fee, despite having already paid it. My total bill came to $85.18, but upon checking my account, the amount inexplicably increased to $125.18. It seems LifeSafer added a $20 charge for a phantom service visit on September 10, 2024, and another $20 as an adjustment. When I tried to resolve this via chat, the representatives offered no help, only aggravation, and misinformation. This company is consistently trying to overcharge me, and based on other complaints I've seen, I'm not alone in this experience. I am filing formal complaints with the Attorney General's offices in both New York and Florida to help protect others from falling victim to LifeSafer's questionable practices. I highly recommend everyone to stay clear of this company even if you have to pay a ;little more else where. The aggravation alone is worth a few more dollars. Date of experience: October 07, 2024

Everything was fine except the money every month I think I paid around $125 a month. I paid my debt…read moreto the Commweath of Pennsylvania. I have my unrestricted license. Now road is telling me I have to wait 7 days before they will release me from their system before I can get the device removed. I sent them a picture of my new license. They still say 7 days.

Company has zero 'Customer Service'. Don't believe the website hype about knowing what your going…read morethrough and how they are there to get you 'back on the road'. They DO NOT care. Once they have this equipment in your vehicle you are left with no recourse if there's any issues. Automated calls and A.I. responses to emails. Not sure about the other companies, but do your research. Just don't use this one. Not to mention I live in a fairly populated area. There's ONE service center that can do my resets and calibrations. The others are over an hour away. There were two - and both complained about the company too!

Excellent experience - highly recommend Zee. He called back quickly and was available to come out…read moresame day and showed up when he said he would. His original quote was very reasonable and the actual cost of the work needed was also extremely reasonable. Zee was very professional and friendly. He was able to repair the lock on my front door which had a couple of issues and it is working nicely, but it is pretty old so I will likely replace it at some point. My other lock on the door leading to the garage was a bigger problem as it would always stick and was not lined up well with the door. Zee showed me where parts of the lock were bent and recommended replacing the lock which made perfect sense since he was also able to rekey the new lock to my existing key. He also took the extra time to really figure out what was out of alignment between my door and the lock and did some repositioning that completely resolved a problem I have been dealing with for years - extremely pleased!

Zee arrived on time and provided quality timely service at an excellent value. I needed him on an…read moreemergency notice and he jumped into action.