Great local web design company! They are very thorough and helpful in getting you a professional…read moreand sharp looking website. I usually work with Paul and he is great! If I ever have an issue or change I need, they are just a call or email away. Highly recommended!

I'm writing this because I've watched my uncle go through absolute hell with Wallace. He bought…read moretheir DMS for his boat shop in Gloucester, thinking it would make things easier, but it's been nothing but a giant headache since day one. Setup was a total joke. They promised it would be easy to switch over, but they messed up his inventory, lost customer information, and the system kept crashing. It felt like the people "helping" us didn't even understand how a boat shop actually works. My uncle has had to spend extra hours every night just trying to fix the mess they made. But the worst part is the support, or lack of it. Once they got his money, they basically disappeared. You call the office and someone usually answers the phone, but sometimes they don't. They're probably on the phone with someone else. When they do answer, the person who picks up seems to have no clue what's going on. Then you end up waiting days for a callback, if they even call you back at all. Support emails usually go unanswered. When you finally get a hold of someone, they act like they're doing you a favor just by talking to you. They don't fix anything, they just give you the runaround while your business suffers. Because of their incompetence, my uncle was forced to leave them and go back to his previous software just to stay in business. Worst of all, we lost months of data trying to make Wallace's broken system work. Now we have to spend even more time and money switching back and trying to recover what's left of our records. Don't let the professional look fool you. They took a significant amount of money from my uncle and left him with a system that barely works and no one to help fix it. Save yourself the stress and go somewhere else. This place is a sinking ship. For a company that brags about having "40 years of experience," they handled this like they've never done a data migration before. Instead of taking responsibility, they blamed us for "bad data" and "lack of training." Our data was in good condition, and their training is just as broken as their software. Also worth noting is what appears to be deceptive behavior discovered after purchasing the software. "Tim" from our demos and trainings sounds exactly like "Jack," the owner, even though the business owner is listed as John F. Wallace. The "receptionist" who answers the phone also sounds exactly like Jacky or Jaclyn. If this is an operation using multiple names to appear larger than it is, people should know. After taking a closer look following my Google review, I noticed some concerning patterns. One of the "5-star" reviews is from someone named "Jack," the same name as the owner. Another reviewer named Paul appears to be directly connected to a Jaclyn working there. On top of that, the two most recent reviews were posted at the exact same time come to find out, it was only because of their Facebook post on the same day offering a giveaway in exchange for reviews, which is a clear violation of Google's review policies. It strongly suggests the rating is being artificially inflated. We specifically started this during the winter, our slow season, so we'd be ready for busy months. Now we're hitting that busy season, and their incompetence has left us with a complete mess. We've already gone back to our old system just to keep the shop running. Anyone considering Wallace should think twice. They'll take your money and hide behind contract clauses when they fail to deliver. We lost months of records and over $12,000. It's a total joke. If I could give zero stars, I would.

From the owner: Founded in 1978, Wallace Software Solutions, remains one of the top rated software companies…read moreproviding "Business Management Solutions" serving the Marine, Powersports, Outdoor Equipment, RV & Trailer industries. AnchorSoft , PowerSoft and Wallace RV are the software product lines of Wallace Software Solutions. Each business management software product offers specialization for its respective industry. Wallace Software solutions offers a module based system consisting of Inventory Control, Point of Sale, Service, Unit Sales, Accounting and much more, allowing you to only have to purchase what you need and nothing you don't. As you grow your business, your software grows with you. We continue to excel with new advances made everyday through interactions with our customers. When you talk, we listen. Schedule a Free Demo and see how we can help your business save Time & Money with our industry leading solutions.

Brave River Solutions updated my website, the search engine optimization and made sure I was…read moreverified. Ever since then I have seen a dramatic increase in calls from locals in my area and tourists! This alone has increased my small business greatly. I can not thank them enough!

From the owner: Brave River Solutions is an award-winning and accredited business solutions company offering a full…read morerange of B2B services under one roof. Since 2000, we've helped hundreds of large and small businesses and organizations achieve digital transformation with website and e-commerce design and development, IT and computer support and services, internet marketing including SEO and PPC, application and software design and programming, and technology and computer consulting. All of our services are provided in-house by an experienced team of local web designers, custom software developers, business technology consultants, Internet marketing specialists, and managed IT support specialists with decades of industry experience.