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    Smart Diehl Academy

    5.0 (2 reviews)

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    10 months ago

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    Sunshine House of Mint Hill

    Sunshine House of Mint Hill

    2.6(5 reviews)
    1.9 mi

    We submitted our paperwork to enroll our children a couple months before they were to begin…read moreattending. On our first day, I entered the building but there were no staff members at the front desk (a very regular thing). Our children were not yet enrolled in their system nor had our deposit check been accepted, which we were not notified of. This should have been the time where we realized things were not going to go well. First day of drop off, I leave my one year old in the classroom. As I was exiting the building I can see and hear my child screaming with no member of the staff attempting to console him. At the time I thought nothing of it. This would continue to be a trend during our short time at Sunshine House. On more than one occasion my wife was stuck trying to console our son while members of the staff ignored her and my son. We asked the staff to allow him more time for naps as he is teething and has been sleeping more. Never was this message passed along. Sunshine house showed zero regard for the well being of my children and the staff was not at all willing to help my children feel comfortable at the school. I asked one teacher how my son had done during the day to which her response was "I saw him today". Not a single time in the two weeks that we sent our boys did I ever see or meet the director. Not even after I informed the co-director how displeased I was with the school. It took over a week and several complaints before they would help up set up the app to see our children's day. But even after they set us up, the app was never updated so we were no better off. Do not send your children here. You will worry about hem constantly. You will feel uncomfortable with the staff. You will question your children's safety. You will absolutely regret ever putting your children through this experience. This was by far the worst experience I have had as a parent.

    We've had our daughter in this facility since she was 6 weeks old (Nov 2013). We love the teachers…read moreand the overall feel of the center. In the beginning we did have issues with some of the administrative activities, like being asked for copies of shot records multiple times, but they were minor annoyances. Over the years we've had to have conversations about the care of our daughter with the director. She has always been very friendly and willing to listen and available when we had concerns. We are a secular family and it's very important to us to be able to send our child to a school that doesn't infringe upon our rights. Brittany is always willing to listen to our concerns and address any issues that we've had. I have always felt comfortable taking our concerns to Brittany. As I've mentioned, the staff is amazing, especially the 2's teachers (stand's out because we've just transitioned from this room, they are great, not that any of the other teachers aren't). Our daughter loves her teachers, she hugs them all, they comfort her when she's sad when she doesn't get to come with mommy and daddy, or if she's tired. I know she's well treated and getting good experience around other children. Each staff member has their own challenges but I feel comfortable taking any feedback or concerns to the director. Overall my daughter receives great care and from birth to year 2 she was provided with formula and diapers as part of the program. She eats a well prepared varied diet and learns many things we haven't been able to teach her at home. Overall we are very happy with the center, will utilize it if we have any other children, and recommend it to all of my friends. *Note - they now have cameras in the rooms but they are not accessible by parents. *I second the wish for more digital communication with the daily sheets but I'll settle for just getting a regular sheet that is accurate and filled out.

    Smart Diehl Academy - tutoring - Updated May 2026

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