I have never felt so compelled to leave a review. Let me give you a clear picture of how this…read moreschool operates.
I reached out on a Monday about availability. The owner and director, Kailee, promptly replied with enthusiasm, telling me multiple spots were available for my child's age group. Great news, right?
We toured the school on Wednesday. Kailee greeted us, led us to her office, and began her sales pitch: teacher-student ratios, art shows, the "extras" they offer. Not once did she mention teacher names, qualifications, or experience--things any parent would want to know.
When I asked about staff education or degrees, she had no clear answer. "I think one might have a master's degree," she said vaguely. When I asked about handling challenging behaviors or redirection policies, again, no clear answer. For someone running a school, that was alarming.
The tour itself? Fine. Saw a dirty fishtank. Typical corporate franchise feel. Nothing special. She handed me paperwork, explained the enrollment steps, and told me all I needed to do was register if I wanted the spot.
So Thursday, I did exactly that. I got the doctor's forms, submitted everything, and checked off her entire list.
Then Friday morning, I receive an automated message saying I'm on a waiting list. Confused, I email Kailee for clarification. That's when she replies:
"Hi Charlotte,
It was such a pleasure meeting your family & sweet CHILD. I loved watching her excitement for the learning space. We'd love to have her join our school community! Unfortunately I was mistaken about the Tuesday/Thursday space when you toured- I have a space in the Older 2s class, but CHILD is just a bit too young for this age group & would go into the young 2s instead. The Mon/Wed space filled right before you registered by a family that toured earlier in the week & completed their registration just before yours. I'm so sorry that the space is no longer available as it was when you toured."
No apology for the bait-and-switch. No professional courtesy to call me when she knew the spot was gone--just excuses in an email I had to initiate. So not only did it take her days to "realize" my daughter's actual age--even though I gave her birthday in the very first email--but I'm also supposed to believe someone conveniently toured and registered before me?
Here's the truth: If you want transparency, if you care about teacher qualifications, behavior policies, or basic honesty, look elsewhere.
The GOOD news: Fort Mill has plenty of ABC Quality Rated schools, where teacher qualifications, safety standards, and curriculum quality are regularly evaluated. This school is not one of them.
Save yourself the time, stress, and disappointment. The director avoids accountability, doesn't answer calls, and communication here is minimal at best.
TL;DR: This place will sell you frills, avoid your real questions, and then pull the rug out from under you.
Warmly,
Someone who actually wants a safe, quality environment for their child--not just a place to drop them off without standards or oversight. :)