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Small Town Agents

5.0 (1 review)
Closed • 9:00 am - 8:00 pm

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Burkentine Properties - Trash left by property management that they assumed was mine that they neatly folded up and put on top of a contractor trash bag.

Burkentine Properties

(13 reviews)

I would give this company a zero if it was available. I live in Leland, NC where they own and…read moreoperate Beckington at Burkentine Townhomes. I notified the property manager at the time that I had been charged 2 NSF fees on my account when I have a credit on my account. I was told that this would be handled but after 10 days or so, I contacted them via the Resident Portal and found that I could no longer use it. I could only read what little they put on there, so I reached out again to find out from the leasing agent that the manager was no longer with the company and she then told me that there is NO maintenance personnel at the company now. The leasing agent stated she understood my frustration and that she would get to the bottom of this. I never heard from her again without me reaching out. Then she told me she didn't understand what the problem with my account was and would sent to corporate (PA). Well, I waited and waited and then I was asked to submit my personal banking information to show them that not only did I ever make a payment during this time but to also show them that had I it would have cleared with NO problem. SECU (State Employees Credit Union) provided 4 (FOUR) letters showing that I had never received a NSF on any of my accounts. So as asked, I forwarded them to the Management Company. Crickets.... I contacted the office AGAIN really upset because first, I have been in property management for over 30 years and secondly, I didn't owe them any money so why charge me 2 NSF fees. The answer I got from the leasing agent was that she didn't know how to read the ledger and it appeared that another account had tried to make a payment THAT I DON'T HAVE. They gave me the last 4 digits of the account number which is now different than they one they requested all my information from but refused to look at my bankers information stating that I only have one checking account and then SECU went even further more as to say had I NEVER received a NSF on any of my accounts, EVER. I'm so mad because the Regional Manager would not speak to me on the phone with Burkentine in PA but sent me letter stating it was now my BANKS faught. NO, NO, please.... These folks are so ignorate that they then gave me a banking account that is not mine stating that it was used. Stay FAR, FAR away from this company. I have only been there for 3 months and I still have no resolution. My bank stated they had never heard of such crazy mess. I am putting all my information on every platform I can, because had I been the Regional Manager, it would have been handled. But this company is only after one thing, $$$$$. By the way, Tanya Franklin is the Regional or was on January 8th, but needless to say she is worthless. I am still awaiting an apology and if anything a response but she's worthless, they have no staff at the Leland, NC property so good luck if you choose to deal with these criminals.

My family was moving to the area and thought this would be a good company to work with…read more Turns out they have poor customer service, will readily take your money and 1 day later refuse to give any back, they also have reviews for poor and dangerous tenants and do not manage their neighborhood safety with any sense of priority. It cost me to walk away from this rental months before our move-in date, but glad we did. I do not recommend Burkentine Properties.

Small Town Agents - realestatesvcs - Updated May 2026

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