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ERA Preferred Properties Real Estate

4.5 (2 reviews)
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Burkentine Properties - Trash left by property management that they assumed was mine that they neatly folded up and put on top of a contractor trash bag.

Burkentine Properties

(14 reviews)

New build,first buyers: property is solid. I do think the home structure is good. But as a first…read moretime owner we noticed alot of detailing that was not good. The deck they put on as part of their deal was angled. Base bords were not straight and there were drafts. Heating and cooling sucks every thing gets pumped though the 4 upstairs rooms. Basement door didnt latch they fixed it but still not secure. Missing a window screen. Toilet not secured to floor prompted up on wood. No insulation in the panel for the water shut off valve and instead filled with trash from builders. We moved in 2022 and have noticed more and more. I don't mind the house but the lack of detail control sucked including yardscaping

We moved into Hudson Ridge in November of 2024 and signed an 18 month lease to live in the new two…read morestory town houses. From the very beginning we had issues. Like many new builds nowadays, it was slapped together quickly and the work was shoddy. Our front door was crooked and light was showing through. The work for our WiFi was never completed until 6 months later after weeks and weeks of complaining. Our countertops were never sealed so water was soaking into the stone until they finally sent someone out to seal them. Our electrical was acting strange where breakers were shutting off on their own and they had to send someone out 3 times including an electrician, who even said they didn't know what was wrong with it. It has been a bumpy road. There was supposed to be a pool and gym built the March after we moved in but it was delayed so long, we never got to take advantage of the pool. The staff claims they do daily walks of the property but that is clearly false as issues don't get addressed until months later when they finally notice it. The neighborhood clearly doesn't care about cleaning up after their pets as there is dog poop everywhere despite the many emails and newsletters asking people to clean up after their pet. They offer pest control, which is nice and needed because there are so many bugs that love to cling to the white doors in the summer, but the pest control only sprays the door frame inside and maybe the kitchen window if you press them. Another pain point was when they changed over to Valet Living trash collection. Now there are the small valet trash cans outside almost every day and trash everywhere because sometimes Valet trash just doesn't show up. Also, I want everyone who moves here to know that even though it's not stated anywhere in their generic lease, they will be taking money out of your security deposit to clean the carpets when you move even though the literal LAW says they can only take money out of your security deposit if you have damage beyond normal wear and tear (Landlord Tennant Act of 1951). This was met with "its Burkentine procedure". If it's procedure it should be disclosed in the lease upon move in not some laundry list of move out tasks at the end. ($265 by the way!) Any pet fees just go straight to their pocket they aren't charging you those to help upkeep apartments. They also surprised us by taking $300 out of our security deposit for "touch up paint". We pressed them about the reasoning for the charge as everywhere else we have lived has never charged us to do touch up paint (again, normal wear and tear!!!) they tried to say it needed extra work and when asked for proof they ignored us. We didn't have a great experience with them and we are happy we moved out. I hope they do better for people in the future though I doubt they will. They are a shady company overall, BEWARE.

ERA Preferred Properties Real Estate - realestatesvcs - Updated May 2026

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