The last 9 months have been disappointing to say the least. Lack of Leadership and Staffing; a…read morerevolving door for new teachers/employees has resulted in no curriculum, inconsistency in leadership and teachers, lack of safety for our child (we experienced 3 unreported incidents in 4 weeks, one of which included a chipped tooth). There is constant moving kids from class to class to adhere to state ratio requirements. Naps in the gym implemented occasionally because of lack of staff (again inconsistent y). 5 teachers quit in June and 2 in July that we heard of , resulted in 3 classrooms shut down at one point. It's really sad that this school spiraled downward so fast. We stayed longer than we should have hoping it would turn around. The facility itself is old and needs a major upgrade, the A/C wasn't working properly in June and July, just miserable in there for the kiddos and teachers. After moving to a new daycare, I realize how complacent I was for putting up with mediocrity and sometimes insufficient care. I do hope they can turn it around with the new director.

Both my 3 and 6 year have been going to Pillars the last 3 years and have both loved it. Very clean…read moreenvironment. It used to be called Whistle stop but were bought by Pillars. The change really helped with communication to parents especially for my 3 year old. Through the app his teachers document his activity through the day. Also the sweetest teacher in his class kindly suggested to us he might need speach therapy and she was right. I'm so glad she helped us get the ball rolling reguarding his speech. The entire staff knows the parents and children by name and that makes me feel very secure. I'm thankful my boys get to learn about Jesus too.

There have been ongoing issues with organization and accountability within the center. Children's…read morecups and personal belongings frequently get mixed up or lost, and I have witnessed children being given the wrong cups to drink from. This raises serious hygiene concerns that should not be overlooked in a childcare setting. I have also experienced situations where parents were not always given full transparency regarding their child's needs or daily care. As someone who works directly with the children, it can be frustrating and disheartening to see communication gaps between administration and families. The children deserve consistency, proper organization, and honest communication. I hope leadership takes steps to improve systems, sanitation practices, and parent transparency moving forward.

This was my 2-year old daughter's first experience with daycare, and Mrs. Fara and staff have made…read moreit such an easy and comfortable one. The facility is always clean, stocked with fun and learning toys, and the staff are kind and calm with the little ones. The check-in/check-out process is simple and safe, and I truly felt like my daughter was valued here. I wouldn't be taking her out of their care if it weren't for a move. Thanks to New World Academy and all that you do!

Since the management change two months ago, this facility has unfortunately gone downhill. My…read more2-year-old has come home with more unexplained injuries in the last few weeks than in our entire two years here. These wounds are often not treated properly, and there have been multiple times where no incident report was filed -- and neither my husband nor I were informed by staff. The assistant director, Vanessa Ortiz, has extremely poor communication skills. It often takes more than a full school day to get a response to emails about serious issues like injuries. When we've tried to address concerns in person, we're met with excuses, not answers -- and certainly no sense of urgency. Also, if you have an issue and ask for the teacher's names (since we don't know their names due to so much turn over), don't expect to get them without the director reaching higher above her and then telling you to reach out to the area or regional director :) Shockingly, some teachers have even stepped in during conversations with other staff and *yelled* at us while trying to defend one another. The stories we're told rarely add up, and it feels like there's a serious lack of transparency and accountability. Supervision in the classrooms is clearly lacking, and poor communication seems to be used as a cover-up rather than a fix. There has also been an alarming amount of turnover among staff and students in just the last two months alone. That said, I want to give a huge shoutout to Mrs. Margie, Mrs. Wanda, and Ms. Jasmine. These amazing ladies are the only reason we're waiting until summer to pull our son. We truly appreciate the love and care you show our baby -- thank you from the bottom of our hearts.

This place is very unprofessional and doesn't properly supervise the children in its care. It has…read moreworkers who are ineligible to work in childcare and improper documentation/training.

I would HIGHLY recommend NOT taking your children to this childcare center. The staff is very…read moreunprofessional and the caregivers do not take proper care or pay close enough attention to the children. My son came home with a deep cut on his finger and busted lip and no one could explain what happened. They offered to change his class which I did but never felt comfortable because the new classroom was not Visible from the outside as the first one was. I've witnessed caregivers being very rough with the children , including my own , when she was changing his diaper and didn't realize I was standing outside the window , she throw up down very aggressively and changed his diaper rough. I convinced myself I was being paranoid because he's my "baby" but i wasn't. As mothers we have intuition and we have to trust it. Mother to mother, find another daycare, there's tons of other options within miles. I will also try to upload the photo of my sons injuries and the email I sent addressing this matter.

This place is huge! I was surprised when I found out that they care for almost 300 little ones…read moredaily, the whole place is so clean and organized. Since the Centre is in the SW Medical complex, they cater to the babies of those employees but non-employees can bring their little ones here too. My two year old has only gone for a day but she absolutely loves it! I'll update later... Update: It's now 5 months since my initial post and I'm just so grateful for this place. I love that parents have to go through 3 passcode protected places to get into the facility: once to get into the parking garage if you go that route, once on the external door of the daycare, and once more after you've checked your little ones in with your fingerprint. Other daycares make you wait upfront and they go get your kid....not a fan. I like the built in accountability that places on staff. If a parent can walk in at any moment, staff really have to be fully aware of every action taken and word spoken. I have an infant and a preschooler who both love it. There are set schedules for each class and my infant has gotten super strong from all the tummy time she gets. She loves being around the other babies and they grin and giggle when they get to bounce up and down on their bouncers together. The staff are wonderful and I haven't seen any turnover. Parents of infants, take note, there's pretty much always a waiting list. I've talked to several moms who put their little ones on the waiting list while they were still pregnant...but you might get lucky.

Great School! Both of my kids go to this school and we love the family atmosphere and education…read morethat they receive. This school offers a great option for preschool education at a fair price. Not knowing much about Montessori when we enrolled, we learned that the Montessori approach allowed our son to learn at his own pace building his self-confidence. The approach to learning language and math introduce concepts using sensorial materials that build on top of each other. Our son is now reading and does basic addition/subtraction all before the age of 5. We also like the balance that the school strikes between education and free play and how invested the teachers are in the development of the kids. Another thing we really like is that they great extracurricular programs such as soccer and dance onsite.

We've had our little one here for about a year and they have been GREAT with her. Any time we have…read morehad concerns the staff has been very approachable and responsive. They also do a very good job keeping us informed on our little one's progress and challenges throughout each day. Beyond all of that our kiddo is always looking forward to school days and is always very happy to be there.

My family is relocating to Austin and the thing I'm the most sad about is losing this daycare for…read moremy 17 month old. He's been going since he was 6 months old and they feel like family! 12 months and younger, they update an app and follow your schedule for your baby. In the trans room, my son has good friends that literally cry when he leaves! My heart is breaking for taking my son from such a wonderful place with wonderful teachers and directors!! River and I will sincerely miss you all! Thanks for everything!!

A wonderful place to bring your child! My daughter loves going here everyday and runs up to her…read moremorning teacher and gives her a big hug! The owners are really kind and thoughtful people. We bring our daughters food everyday and they do a great job putting it together for her... We don't want her drinking any juice and they are sure to make certain that she does not. We were recommended the school by someone my wife and I work with and she had the same positive things to say about the school..she put her 2 children through there. When my daughter leaves she walks over to her old class room and gives her old teacher Ms. Berry a big hug...It really shows how much the teachers care for the kids!

Before enrolling your child at this daycare, I encourage parents to do thorough research and ask…read moreplenty of questions. Our family's experience was disappointing from the start. During our initial visits, we felt that some of the staff were not very welcoming or approachable when we had questions. There were also times when my daughter tried to speak with the director and felt it was difficult to get in touch with her. My daughter is very involved in my grandson's care. She likes to walk him to his classroom and speak with his teacher at pickup to hear about his day. We were surprised to learn that parents were not permitted to walk their children into the classroom. Instead, children were expected to be dropped off at the door. While I understand every daycare has its own policies, this approach was not what our family was comfortable with. Throughout our experience, we also felt that interactions with the staff lacked the warmth and communication we were hoping for. It seemed more like they were completing a job than building relationships with the children and their families. In our opinion, the daycare appeared to place significant emphasis on its image and social media presence, while we would have preferred to see more focus on parent communication and the children's individual needs. My grandson experienced a behavioral incident that was very unusual for him. Around that time, his regular teacher had left and been replaced, which was a significant change in his routine. We cannot say for certain that this caused the incident, but we believe it may have contributed. Rather than working with our family to better understand what happened or discussing possible solutions, the daycare decided to terminate his enrollment after this incident. During his time there, my daughter often received calls about behavioral concerns, but she rarely heard about the positive parts of his day. As a parent, receiving multiple calls during the workweek made it difficult not to worry. Yet when we asked how he was doing at pickup, we were often told he had a good day and was adjusting well. Because of that, the decision to say he was "not a good fit" after a single serious incident came as a surprise to our family. This review reflects our personal experience. Every family's experience may be different, but I encourage parents to visit, ask questions about communication policies, classroom access, behavior management, and how the daycare partners with families before making a decision. A beautiful facility is important, but the quality of the relationships between staff, children and parents is just as important.

My autistic daughter was accepted into this daycare after I completed enrollment and paid the…read morerequired fee. She previously attended this center, and I made her needs clear in advance. Still, after just one day, they abruptly terminated care--no notice, no effort to collaborate, and no response to her therapy team's outreach. They later claimed it was a "trial," though that was never mentioned in writing or verbally beforehand. The sudden dismissal caused confusion and regression for my daughter. It was emotionally damaging, and we were left without support. This experience was heartbreaking. Every child deserves compassion and a chance to succeed--especially those with special needs. I'm sharing this so other parents don't experience what we did.

Absolutely love this school! The staff and teachers go above and beyond to make learning fun,…read moreprovide a safe and nurturing environment and create an inclusive school community. This school truly feels like an extension of our family and my children have grown and developed in the most positive ways.

We have had both or our daughters at Primrose of Prestonwood for years now. The oldest has moved on…read moreto the RISD school system but still comes back during breaks. Our youngest is 3 and has been there since she was old enough to enter daycare. The staff has always been exceptional. I have volunteered when they take the kids to the North Texas Food Bank each year so I've seen how they deal with the kids in and out of the facility. I would not hesitate to leave my child in their care, especially when you realize what some of the other options are out there. This is by far the best run, cleanest and friendly daycare we have used. We lived near downtown before moving north and had a good experience with our previous daycare but Primrose is so much more advanced in their curriculum and have many more activities than our older daughter ever experienced at her previous daycare.