Not good at business management!!
Small Business Management, Inc. Superior Carr Wash
390 Youngstown-Kingsville Rd 3760 North River Road
Vienna, OH 44473 Warren, Ohio 44484
Dear Richard,
You sent letters out dated August 13th 2018 to inform all your customers how unsafe your car wash is because of the soap that you use. You further state that customers are washing their cars at an alarming number of times per month. Is this an UNLIMITED car wash plan that was purchased? How can you limit the number of car washes on an UNLIMITED car wash plan? It would not be an unlimited plan if there are limits. Is that false advertising? How about when you attempt to go through the car wash and the doors don't open and you get charged with washing your car? How about when you go through the car wash and the pressure goes through both wands instead of one causing the pressure to be decreased leaving bird shit and dirt still on the car. We purchased an UNLIMITED car wash plan to keep our cars clean. You don't know if we wax our cars weekly, monthly, or yearly to protect them from the hazards. If we would only run our cars through your car wash a couple times a week then we would have to hand wash because your car wash would not keep the buildup off the cars. I have also read that if there is a buildup of dirt on the car then the dirt washing over the car causes scratching to the paint. It is safer to wash the car daily and keep the buildup off the car. As far as the soap, the acids in the soap only effect the paint if they ARE NOT completely rinsed off. If the daily washes effected the paint, then that shiny orange car that you worker Joe drives through the car wash every day wouldn't look shiny all the time!
After reading your reviews that one person stated that you refused to let him purchase a second UNLIMITED car wash plan because he "abused the system". Give me a break, how can you abuse the system when the system is unlimited? If you purchased an unlimited coffee plan and every morning you stopped and picked up a cup of coffee on the way to your office in Vienna, your saying that the coffee shop should say that you can only get 2 to 3 coffees a week because they read that too much coffee is bad for your health! Or how getting a free donut with a coffee purchase every day. Yeah people might get fat, but it is not for you to say. Thanks for thinking about our safety and stop playing Dad and give back our UNLIMITED Car Wash plan that we are paying for. We are not the bad guys here so stop making it look that way.
This was just bad business to send out this letter. Your selling an UNLIMITED package and that's not what your giving your customers. This is FALSE advertising.
Yours Truly,
UNLIMITED (or is it LIMITED) Car Wash Customers
FROM YOUR WEB PAGE:
So how often should you have your vehicle washed? That depends on how quickly it gets dirty -- and how dirty it gets. For some cars, once a month or so is sufficient -- especially if the car is lightly used and kept in a garage. But some cars will need a bath more often -- especially those that are parked outdoors where they're exposed to bird droppings, tree sap and so on, or driven in areas with very long/severe winters, where the roads are salted when it snows. read more