We were on our way back to California when my vehicle would not start after I filled up at a Shell…read morestation in Cottage Grove, OR. It wasn't a dead battery since the attendant at the station jumped my vehicle and all electronics were working fine and another warning light on the dashboard appeared every time I tried starting the vehicle, it just would not give it enough juice. We ended up calling AAA and we were first told that we should expect a call from a technician within 10 minutes. But we did not hear from that technician after waiting for 30 minutes. That was actually a blessing! We called AAA again, and a couple of minutes later, Corey Ray contacted us. He first asked us if we were OK and if we were in a safe location (almost unheard of in LA:-)). He immediately made us feel at ease and let us know he wasnt that far away. When he got to our location, he introduced himself that he was from Loughead Automative in Drain, Oregon. We were very impressed with how he conversed with us and assessed what service we needed or where we wanted our vehicle towed. He made suggestions since we were not familiar with the area. It turned out we did not need a tow after all since my vehicle finally started but Corey suggested I drive it around the block a couple of times and he would hang around just in case it conked out. Fortunately, my vehicle was fine. Corey then wished us good luck on the rest of our trip. Thanks Corey, for being a personable and respectable young man and inspiring my nephew to seriously hit the gym...lol. We got back to California safely but we will always remember that good people still exist and they are in Oregon :-)

So I had occasion to use the services of Loughead today and I just wanted to give a shoutout for…read moretheir outstanding customer service. Everyone I dealt with was very professional and exceptionally nice. I had a tire blowout on the freeway. They were very quick with their response time, very thorough with their work and I am extremely happy with what could have been a very tramatic experience. Would highly recommend should you ever had need of a towing company.