Don't be fooled- Learn from my experience!
This is written about the company, not necessarily the Joplin, MO store.
My husband and I have been owners of a Sleep Number bed for over 15 years now. We have had issues with it for over 10 of the 15+ years.
At first, the bed was great. Then after a few years, the remote fizzled out (error message on the screen, then blacked out and was unusable). As the remote was no longer under warranty (of course), I had to order a new remote. Again, after 2-3 years, the same issue with the new remote. I again ordered a new remote.
After about 10 years, our pump gave out. I had to order a new pump.
Guess what happened next. Yep- the remote broke again, and a new one was sent.
***Interesting factoid: The remote for my actual bed was no longer available. they upgraded.
The new "upgraded" remote arrived, but it did not work with my "older model" bed. Customer Service: "Would you be interested in purchasing a new bed?" No, I would not. I want a remote that works with MY bed.
Customer Service proceeded to walk me through resetting the pump and setting up the new upgraded remote. It worked for about a year.
Note: we only use the remote 3-4 times a year, as needed with the change of the seasons.
Customer Service decided we had a defective remote, and yes, again, sent us a new remote. Again, it only worked once, then nada, and hasn't worked since.
It has been 5 years since we have been able to adjust the pressure in our bed. We could spend another $3,000 (or more) for a new bed, but if I were to spend that much, I would buy a Casper, as it does not require a pump or a remote. read more