I ordered my sleep number bed on 5/18/19. They told me that if I wasn't 100% satisfied with the bed I could return it up for up to 100 days. They delivered the bed on 5/30/19. They set it up and showed me how to work it. They demonstrated the light under the bed.
On 5/3/19 I called sleep number to let them know that I think the bed wasn't set up right. After one technician put the magnets on, the other one said that he put them in the wrong place and changed 2 of them. I also told her the light under the bed does not work like it is supposed to. It is supposed to go off when I get in the bed and it is supposed to go off 10 minutes after getting out of the bed. I then told her that I tossed and turned all night and was unable to stay in the bed the 2nd night.
She told me the light was a manufacture issue and that I need to give the bed at least 7 nights to learn how I sleep and it would get better. I told her that the bed in the store was way more comfortable than the bed I received. She said that is because people try it out and it is used.
On June 4th at 3:00 in the morning, I was on live chat with a sleep number representative. I told her the bed doesn't change when I move like it is supposed to. She told me that the bed only adjusts in 1 hour- increments. I told her I don't move once per hour and that is not what the video says. She said that they just did a baseline, it can take 7 days to correct the bed so if it is not working right now there is not a lot we can do until that 7 days is up.
I told her I am unable to stay in the bed, it makes my hips hurt and I have never had issues with my hips.
On 6/26/19 I called and told them I wanted to return the bed. They set a date of 7/5/19 to pick it up and told me that I still owe $4128.62 on the bed and it would be a $199.00 pickup fee. I asked why do I still owe $4128.62 and I was told that the base of the bed is a final sell and they do not take it back. I was never told this in the store. I had to sign papers for final sales on the bedding and pillow, but did not realize that I also signed a paper for the frame. They told me there would be a box in the mail to convert the frame so it will work with another mattress and a new remote.
They picked the bed up on 7/5/19. The technician told me they sent the wrong supplies, they sent supplies for an older model. I told the technician they need to fix the light under the frame. She fixed it by disconnecting it, so it no longer works. They did not fix the frame to work with other mattresses because they did not have the proper materials. They told me to drill holes in the frame so I could place the mattress holder on the frame. I asked about the remote, they told I could just use the app on my phone and they were going to take the remote. I told them I paid for the remote. They told me to keep the old one because it is the same as the new one and there was no need to have to set up the new one, and they took the new one. They had me sign stating they picked up the mattress and left. The app worked while they were there, that evening I tried to use the app to work the base and I no longer had access to log in.
I was only able to sleep in the bed for 3 full nights. The rest of the time I had to get up and go to the recliner, which was more comfortable. My average sleep score was 44. Sleep score is different from sleep number IQ. My sleep number IQ was 35, that is the level of firmness of the mattress. The average sleep score of 44 demonstrates the level of quality sleep, not good! One morning while lying in bed at 6:30, I checked the app to see how it said I slept. The app said that I slept from 9:00 to 6:45 with a score of 11. I didn't sleep until 6:45 because it was only 6:30 at the time. This bed was a total disappointment and I feel that I was scammed with having to keep the very expensive base. read more
