If you live on the base do not count on them following through on delivering and setting up your…read morebed . I told them numerous times over the phone that we lived on the base and they needed base access. The delivery man said he did, but could not get through the gate. Long story short , I had to go outside of the gate and they loaded up my mattress (barely fit) and base in the back of my truck , and also paying someone else to help me lift it up the stairs.

Do not do business with these crooks! They didn't show up to deliver my adjustable base and then…read morerefused to give me a refund. They said they only give refunds within 14 days of purchase. But the refund window expired because they didn't show up to deliver the adjustable base when promised. They only offered a store credit. My purchase was $1,700.

Website suckss. No hours or days of operations. Called like 15 times with no callback and messaged…read morewith no return.

Great place to get good affordable mattress. The managers are very friendly and helpful. They are…read morevery knowledgeable about there products. Check them out you won't be disappointed.

Jayme was fantastic to work with! She was friendly, knowledgeable, and took the time to help me…read morefind the perfect mattress without ever making me feel pressured. She answered all of my questions and made the entire experience easy and enjoyable. I truly appreciated her excellent customer service and would highly recommend asking for Jayme if you're shopping for a mattress!

I spent $1,800 on queen size bed and they recommended a foundation instead of box spring. iI only…read morehad the bed 7 months and the mattress started caving in the middle. This was my parent's bed purchased in 1943. This never happened before! This company refused to make good on the purchase using the made up -it doesn't have a center support. Again this has never happened since purchased in 1943. The manager Ms Jayme Ruszkowski said the claim might be denied because the bed did not have a center support I asked her where could I get a center support and her response was "I don't know." DO NOT BUY FROM THIS COMPANY!!!!!

Will never shop at this place again! Stepdad bought a lift chair for his back. Had to call the fire…read moredepartment four times to get him out of it. Called and spoke to our salesperson, Susan who said she was with a customer and would call stepdad back. That was a week ago! Horrible experience! Friends, stay away from this place. As I said, Susan Collins never called back as she said she would.

I'm impressed with their after sale service! I purchased a recliner/ lift chair in March 2024…read morewhich my husband loves. It stopped working 7 months later. Barbara (manager) sent out their troubleshooter personal immediately and they were able to repair the chair immediately! Highly recommend this store!

Great customer service, equally great was the price I paid for a new bedroom set. Was helped right…read moreaway when I entered the store and the sales lady answered all my questions. Everyone was very professional from sales to the delivery staff.

Top of the line! High quality furniture and high quality staff! Very reasonably priced as well!…read more Absolutely recommend and will definitely be back!

Very disappointed with my experience. I found a piece I loved online and went into the store…read moreexpecting to purchase it at the listed price. I was told they would not honor the advertised price because it was supposedly a misposting and that a third party manages their online listings and photos. As a customer, that explanation was frustrating. Businesses should be responsible for ensuring their advertised pricing is accurate. It felt misleading and left me disappointed with the overall experience. Because of this experience, I will no longer shop here for any furniture in the future.

I suggested we go there to look for furniture for our new home. They had a great selection of…read morebeautiful furniture and our salesman was pleasant and helpful. We were explained how the interest free payment option worked and decided on a sectional. They did not have the terms for the loan available that day, but we gave them a cash deposit of $250, with the verbal promise to come back to sign the documents and set up delivery. This was July 27th. The following day we received the loan paperwork and I didn't agree with the terms of repayment (read the fine print well) it was not the same as how it had been explained in the store. No matter which way it was explained to me, I refused to sign the document because it did not read the same. We decided to back out of the deal. I requested a refund of my money, and was told this wasn't proper protocol to give refunds of deposits but that since we didn't sign the paperwork they couldn't really hold us to anything. We were promised a refund check within two weeks. I called at around 18 days and was told by a woman in the office that the office manager shouldn't have told me two weeks because it takes as long as thirty days and that she could see through her computer system that the check had not been cut. September 12 I contact the regional office to ask about the refund. She apologized, she could see that it was due but they had not received the paper work from Long Beach to issue it. September 18 I contact them again to follow up. The lady is so nice but she says that they were able to get everything and the check would be cut but that I have to wait for the owner to come back to the office to sign it. This could take an additional 21 days. Needless to say I am upset. Cash money given and in less than 24 hours it is now taking us more than two months to get it back. Never again.

My mother found a comfortable sleeper sofa . Delivered today; a week early !! Customer service was…read morereally good ! My mother shopped for living room furniture, a sofa and chair. The sleeper sofa mattress is high density foam which we laid on in the store . We could not feel bars or springs . The bed was even with no lumps or bumps . The real test will be Easter 2024 week ! The sleeper sofa will get slept on . The price was well within her budget . The value to cost seems very good . The furniture seems well made with extra large feet and firm frames. The sofa and chair cushions seem well supported and are easy to get up from . I rate our experience 5 star for service , quality and value to cost . If needed I will update after Easter.

I told them I needed a bedroom set that I could pick up TODAY, they said they'd look and see what…read morewas in stock at the store today, guaranteed me that they had a couple sets, sent me pics and info on the ones they supposedly had, we picked one out, talked pricing, etc. I then drove 30 minutes to go pick it up. Turns out, it was all a ploy just to get me into the store, where they informed me that what they meant by in stock and able to pick up today, actually meant could have delivered in about a week. Total joke of a company, horrible business practice, and terrible employees to pull such a thing.