Staff were generally friendly and helpful within their ability to deal with issues. The room was…read moreclean, but needs some maintenance. One of our party thought it smelled like cigarettes; I could not detect that but I was also dealing with some kind of seasonal allergy. Some areas in the bathroom appear to need a redo or reseal. One of the queen beds kind of sunk in the middle, but we did not see why until we were leaving and looking underneath to make sure we hadn't dropped anything, it had some broken slats. The free breakfast bar is a step up from some places with a decent selection of pastries, toast, cereal, the make your own waffles thing, plus some kind of breakfast meat, mini omelets, fried potatoes and grits. For someone like me who drags in the morning, it's a great thing. However, one of our group needs a gluten free diet. There were some things she could eat, but a staff person believed the waffle batter was gluten free when it almost certainly wasn't. The coffee in the lobby is good and includes dark roast , light roast, and decaf options The location is quiet enough and the free parking is nice. Most important for us is that it's close to Credit Union 1 Amphitheater. I even saw some people making the journey on foot! At 2 plus miles, it's doable but maybe not great for us older folks! Anyhow, it's a very short easy trip by car or by rideshare.

Staff is rude and property management is a liar. i'd rather…read morepay thousands of dollars than stay here.

First and last visit my husband Aaron Mooney planned out 2 day Anniversary from 7/15/26-7/17/26…read moreparadise pool jacuzzi that didn't work steam room 1st day ok by Thursday 7-16/26 I became very sick I couldn't breathe my oxygen level dropping into 88/89-90 my heart rate excessive with chest pains and I couldn't stay awake there is no ventilation in those rooms no windows it became very difficult to enjoy my anniversary vacation my husband paid a lot would like a refund for day 2 checked out 7-17-26 I'm still have respiratory issues this sybaris Indianapolis In

A beautiful secluded room that was beyond romantic and perfect for my "baecation" enjoyed the warm…read morepool all night then woke up before check out and hopped back in!

The hotel and staff are perfect. Everyone is so nice and accommodating. Hotel is clean and has…read moreComfy beds.

I believe this is the worst hotel at which I've ever stayed and I've stayed at 100s. Noisy,…read moreterrible service and low quality appointments for the price. AVOID!

Horrible experience with the staff. Rude and unprofessional. I would never return…read more The hot tub was also gross and the shower had no water pressure So many better options for a hotel in the area. This place is nasty.

We stayed for two nights over this recent Thanksgiving holiday. The room was clean, the bed was…read morevery comfortable and the shower was nicer than most hotels we've stayed at. The breakfast was decent. The price we paid (via online search) was fair. Of note, we received excellent service from both Sara and Germane!

I spent 3 days at this hotel and I can honestly say it was one of the best places I've ever been…read more The room & front areas were very clean, staff was extremely friendly, & no noise from other guests. Brandon (front desk), Megan (bartender), & Tom (cook) were wonderful! I actually looked forward to having a drink and talking about my day with them. I always saw someone cleaning the floors to ensure that the hotel was top notch. Everyone was extremely helpful! I hight recommend this hotel if you're in the Tinley Park IL area. You might make some new friends.

Ac doesn't work correctly. Mold in the showers. Parking is charged even if you don't have a…read morevehicle.

Rooms not very clean, bugs in the bathroom. Hotel staff was rude and I accommodating. Rooms were…read moreready around noon but made us wait till exactly at 3pm. Never experienced this at any hotel and I stay at hotels around 7 months out of the year. Avoid this hotel.

We're back! Stayed here for 44 days in 2012 after selling our home and before relocating to…read moreArizona. That stay was amazing In town for a graduation and so happy to see that not much has changed. Still clean, great suites, nice staff and complementary breakfast. Wine and beer on Wednesday, dinner M-F.

This place is seriously run down. I stayed here years ago and it was fine. Now the rooms smell…read moremoist, the breakfast is nauseating, and the pool is corroding before your eyes. Beds were uncomfortable, the halls smelled of weed and tobacco, loud people at all hours. It was a disaster through and through. I had to keep the window open the entire time to air out the mildew smell. The pool room was so hot it made you ill. Also, the bathroom floor was mushy. The tub and linoleum floor were sitting on top of some kind of spongy material. I'm sure it's leaking and rotting the subfloor. Felt like I was in a deflating bounce house when trying to take a shower. Never again.

Bed bugs bed bugs stay away, it has a nasty manager bed bugs running all through the mattresses and…read moreon the walls near the elevator. I was bitten by their pest and the manager was so rude and so nasty I can smell her stinky breath over the phone. Please don't go there Go somewhere else They are filled infested with bed bugs

We stayed at the Fairfield Inn the night before a graduation party in the area as we live pretty…read morefar away. Check in was easy and pleasant and the hotel is on the smaller side, but clean. Our room was nice; when I booked the room, only doubles were available... we didn't mind. The beds were comfortable and we slept well. The hotel could use a little make-over, a little update, maybe. Breakfast was your average Fairfield spread with coffee, eggs, sausage, yogurt, breads and I think there is a waffle maker but don't quote me on that because I don't eat waffles. If we ever find ourselves in the Tinley Park area, we will definitely stay here again.

This does not live up to the standard we expect from Fairfield Inn. We were trying to find a…read moresomewhat central location to be able to go do some sight seeing in Indiana as well as into the city for a few days and thought this would be a good option. Everything was just tired. The doors were swollen at the bottom from soaking up water, and there was a lot of visible rust around fixtures. I get it, this is a location where it snows in the winter and they're going to have to deal with a lot of maintenance, but it seems like they've put it off for years. The main problem was that the common areas including the hallway outside our room always smelled like weed. I guess too many people are using this for their weed tourism into Indiana and Michigan. Not a family friendly spot and I wouldn't stay here again.

Red Flag - Mold EVERYWHERE…read more - Air quality (my allergies started up immediately). - Mattress for the pull out is abysmal. - Room layout is not what is shown in the king suite images. Practically a hallway, no light. - There is absolutely NO air flow in the sitting room. So if you're sleeping on the couch, you'll need a fan. Yellow Flag - Breakfast ends at 9am and there is a lack of options, unlike what the images online show. - The hot water takes forever to turn on. - House Keeping will knock on your door even with the 'do not disturb' hanging. - The toilet is 12 inches or less off the ground, great for kids, horrible for older adults. Green Flag - Checkout is noon instead of 11. - WiFi works well enough, though it does kick you off each day and you have to have the password again. - Staff is nice, if not very helpful.

I am a retired salesman and traveled for a living for years. This is the worst experience I have…read moreever had with a hotel stay. Do not stay here. We drove from Indianapolis to Tinley Park this day. We checked into the hotel @2:30 local time. We had reserved a two-room suite. 1st room, did not have a functioning HVAC system. Hotel had installed a portable floor HVAC unit vented through a window; as what I can only guess was their permanent fix for the problem. Most reputable hotels would close the room until the unit was fixed/replaced. We asked to be moved to a room that had a working HVAC unit. They moved us to another room. Room temp was 76 when we moved in. I turned the thermostat down to 64 @ say 3:00 pm and we left to go to run an errand and go to dinner @ 4:30. When we returned @ 6:45 the room temp was 78. We had firm non-cancellable tickets for a music concert and had to leave at 7pm. No time to play find the room with the HVAC that worked. I made another reservation with a local Hilton property since we would be unable to sleep in a room with 78+ degree temperature. We literally had to go back to this hotel, pack our clothes, and then go check in to a hotel where the HVAC did work at 11:30 at night before driving home the following day. This hotel ruined the trip. As of this writing the hotel has not responded to my request for a refund. I contacted the city of Tinley Park, IL code folks. They posted this in their system. If you have a similar problem please do the same.

I wish I could give zero stars. My October 24-26 stay was an absolute nightmare, made worse by…read moremanagement's refusal to honor their staff's promises. I arrived at 2am on October 25 to be told the hotel was oversold despite my confirmed reservation. After being kept waiting at the front desk for 30+ minutes while the night auditor physically "walked the room," I was given a king bed with a pull-out couch instead of my reserved two queen beds. I was traveling with fellow athletes for a tournament where proper rest was critical for our performance the next day. The night auditor apologized profusely for the situation and promised to reduce my rate from $340 to $240 for the inconvenience. She explained she would authorize the full amount but management would adjust it later. When I checked out, the morning front desk agent also confirmed this adjustment would be processed. I left the hotel trusting their word. Instead, I was charged the full $340. After three attempts to follow up with no response, I finally spoke with the rudest front desk agent I've ever encountered who literally said "good luck getting that rate" and dismissed every concern I raised. She supposedly took down my information but I never heard back. I emailed manager, Rosa Espinoza, on October 29 about this issue. I received no response for an entire month. When I followed up again on November 20, she responded within 25 minutes only to essentially call me a liar. She claimed no promises were made and insisted her night auditor, who has worked there for years, would never do such a thing. She also stated my reservation was originally canceled due to a declined card, which was news to me. I was never notified of any issue and I only learned about it in November, after numerous follow up attempts. Hypothetically, if the card was declined, is it a common practice to cancel the reservation without contacting the guest first? Obviously I intended to stay and obviously I provided a card at the check in. But somehow this was underlying theme in all Rosa's responses that lacked any sympathy and Rosa denied any ~possibility~ of her staff promising a recovery. Basically, declined card made it okay to give false promise to the customer and made me wait 30 minutes at the front desk at 2AM IN THE MORNING. Declined card made it okay for my pull out couch not to have any linen in it and walked back at 3am to Front Desk to get the linen and make my own bed. The bed that I supposed to receive at the first place. It made it okay that I had to go through seven circles of hell to get a hold of someone and to be called a liar. Rosa showed zero sympathy, conducted no real investigation despite my request, and made it clear she didn't believe me. So either multiple staff members lied to an exhausted guest at 2:30 in the morning, or management is covering for poor service and broken promises. Either scenario reflects terrible management. When I asked to speak with the general manager, I was told there isn't one available. I can only hope this situation was used for training opportunity but seeing how Rosa handled the situation I truly have very little hope. As an IHG Silver Elite member who has stayed at properties worldwide, I have never been treated this poorly. The lack of integrity from management is astounding. They would rather accuse a loyal customer of fabricating an elaborate story than honor a $100 adjustment their own staff promised not once, but twice. The oversold hotel situation, the 30-minute wait at 2am, receiving the wrong room configuration, and then being gaslit when trying to resolve it made this the worst hotel experience of my life. Avoid this property at all costs. Management doesn't stand behind their team's commitments and will make you feel like you're crazy for expecting them to honor their word. Oh, they will also cancel your reservation with no communication. How fun

Miss Kim and Miss Sue need a raise their wonderful people and they make this hotel much nicer and…read morethe breakfast guy also deserves a raise. This is Gary so you have to do what I say thank you you have a great day and happy new year.