Want to give a quick "shout-out" to Jonathan at the Longview Mattress Firm Outlet Store on Judson…read moreroad. We planned on replacing s 16 year old mattress for the guest room, as it has taking on a shape that most closely resembles a pasta bowl. I am a 71 year old retiree that does not play well, nor makes an effort to get along with people....well, moreover sales people. Jonathan proved himself to be a real human being that happens to work for Mattress Firm, as opposed to someone looking to get as deep in your pockets as they can achieve without being arrested. Simply put, if you are seriously considering the purchase of a new mattress, save yourself some valuable time and speak with Jonathan. He will give you straight answers to your questions, not waste your time with rhetoric, and smile through the whole process! In fact, we, by our decision and offering, bought two Serta Perfect Sleeper mattresses in less time than it would have taken to order them online! JLawson Retired

After greeting us and introducing himself, William thanked us for coming to Mattress Firm today. He…read moreasked us about our needs and sleeping habits, then began showing us their options. We found what we were looking for after testing several options. Our new mattress will be delivered quickly, set up, and the old mattress taken away for $99. There is a 120 day one-time exchange feature and 0% financing (at this time). The facility is clean and organized. All the staff are so polite!

Excellent service by Paula. She invited my daughter to try out the best bed for her. We love the…read morebed and delivery was great.

Needed a bed for a few months every year while I visit East Texas. Did not want to pay too much and…read moreyet get a good nights sleep. This place had a good mattress and great customer service. Paula, the manager, was very helpful, no pressure to buy, just provided information. While checking out,I perused the clearance section and found a great deal on a recliner. Both items delivered and set up the next day by two very nice, polite servicemen. Plus, I got free delivery. Would definitely recommend this place for anyone looking for a bed and a great company to deal with.

If you're gonna advertise same day delivery and Don't. My neighbor was recently in there to buy…read more,found a set she wanted. Needed it that day delivered went to pay and they couldn't deliver the whole reason she went there was for the same day delivery that's at ethical business practice.

One star because zero wasn't an option. I purchased the…read moreHailey furniture from Havertys thinking I was investing in high-quality leather. Within less than 30 days, one of the pieces had to be replaced and that's when I learned the disappointing truth: this isn't top-grain or genuine leather. It's "performance leather" coated in polyurethane, which means it's essentially a plastic layer over low-grade leather. The material may look beautiful on the showroom floor, but it does not hold up in real life. The so-called "leather" started showing damage almost immediately, and instead of standing behind the product, Havertys tried to blame the issue on pet damage and push me toward using my protection plan which completely misses the point. The problem isn't wear and tear; it's poor-quality materials disguised as luxury. For the price, I expected durability, integrity, and honesty from the brand. Unfortunately, all I got was frustration and disappointment. If you're considering the Hailey collection or any "performance leather" from Havertys, do your research first -- this is not real leather, and it does not perform like it.

just move to TX. We went into the store, and were treated by…read morea woman who was condescending and not at all friendly. When we didn't like what she showed us she actually walked away so we left. we found a special order online and thought, the company has decent ratings, maybe it's just this store, so let's order. Wrong move! Five weeks later we still don't have our items without any communication. I've followed up four times. Today I cancelled the order and now I'm out shopping again...do NOT shop or order from Haverty's. maybe is they have the item in the store you'll get lucky....but...good luck.

My parents bought a recliner a few years ago. Around $500. It started peeling about 6 months ago…read more The insurance they purchased doesn't cover that. They are 85 and 87. I feel like they were taken advantage of. It has had a cover on it the whole time. What has made it peel? Doesn't it sound like a defect? They were given a number to call and a shoulder shrug.

Was told due to the pandemic stuff get broken easily. Luckily the bed never made it in the house as…read moresoon as it came out of the box it was broken. They came to my house 4times and was told the only thing they can do is set up unlimited appointments and see when I get a undamaged furniture. I finally decided they could just take all their broken pieces home since they were just dropping it off at the house and get reimburse. My brother bought a table a month ago and is already falling into pieces. And the bed set was 4K and the table was 2k so we weren't being cheap. Shelby the lady who emailed me said she will take away the delivery fee but it never was taken off. The delivery guys told me the only thing is for me to go up to the store and pick up the bed even though I paid extra for it it be delivered. I can go on and on. If I could give them less than a start I would