I have been seeing dr. Laufe for over 4 years. I like him very well but his new office staff is…read morevery incompetent. Took over 2 weeks to get my oxygen refill and now waiting over 1 week with 4 phone calls to get my inhaler refilled. I am moving on to a doctor's office that will respond. My lungs will thank me.

He is a caring Always has. Joke to tell. The nurses are friendly too,they go out of their way for…read moreyou. They great you like your family

Sometimes we don't give enough credit to the office staff. So, this is an update. I want to commend…read moreNorma who persevered with me a few times on the phone in figuring out how to send my last scans for comparison with updated ones taken recently from a radiologist in Rome, Italy. It may not seem like a big deal to anyone but me; however, I am always grateful when people go out of their way to help someone even when they are busy!

There are some really nice people that work here. I even think that Dr. Sanchez is a very capable…read moredoctor. The problem is the office is simply overwhelmed. I had the first appointment of the day. it was at 9:00 am and i never saw the Dr. until 10:00 am. She was at the hospital and fell behind. It's too bad no one told me this. Dr. Sanchez needs to find someone who can run a business and turn the office over to them. She needs to concentrate on practicing medicine and stop running the business. Even with all of the really good people she has the practice is in chaos. Dr. Sanchez needs to let someone develop a business structure so these good people can provide quality care. 8/10/16 Update: As you might notice I was not very happy after last visit. I made arrangements to transfer my case to Naples Community Hospital. Right now I couldn't be more pleased. NCH is customer friendly. Just the patient intake alone is amazing. I probably waited too long to make the change but switching to a new practice is a really huge deal. I'm just glad I finally did it. I would only add that even NCH isn't perfect but it's a huge improvent over Dr. Sanchez's office.

Dr. Patel is one of the most warm, engaging & caring specialists anyone could ask for. He addressed…read moremy issue with empathy and concern while explaining the treatment plan I was dreading. His staff is also so pleasant, & so responsive. I am grateful to have found him. He also explained the monitoring I would receive from Infectious Disease of Naples confirmed by Dr. Vato of this group. I do believe I am in good hands.

My next visit was with the PA, who spent an extensive amount of time discussing the necessary steps…read moreto cure an infection. The diagnosis was e-coli, which was a first for me in all my years of visits. I couldn't help but wonder how I had contracted it, especially since I wasn't at Chipotle. Unfortunately, that mystery remains unsolved. I was scheduled for another routine visit with the PA in a year. She appeared to be very competent. I'm so sorry I don't remember her name. I would blame it on age, but I'm simply not good with names.

Best staff! All the way around! Thank you for being so…read morekind! Sherry " not sure I spelled correctly". The kindest and most personable called me in! Dawn the Mammogram tech was wonderful! Best I have experienced in years. James the MRI Tech super kind and considerate All around It was so refreshing as so many places have lost the kindness and connection factor! Blessings J

If I could give 0 starts I would. My daughter was scheduled for an MRI and they called me saying I…read moreneeded to pay in advance so I did. The next day was my daughter's appointment which they canceled last minute saying they could not take the images need at that location and we needed to reschedule at one of their other locations. This was Time sensitive so we went elsewhere and asked for a refund. It's been over one month and not only did I take the time off to take her to the appointment, but I still haven't received a refund and when I call, they give me the runaround and tell me that I have to wait two weeks. I just had my last phone call with them and now they're telling me that I have to wait 30 to 40 days to get my money back because they have to look into it. I am completely dissatisfied. I've never had this happen before so I will never recommend them.

Was taken in even before I finished my paperwork. Everyone…read morewas very professional. All went extremely smoothly

My husband was referred here for Coronary CT and test require a follow up Flow study. The initial…read moretest took 3 business days for a result but the follow up flow test was not done for almost a week and has taken another week and has not been read. I had to read his first test result to his cardiologist as he had not received it. Scheduling staff very kind but when you ask for manager to get help with reviews they never answer. I would recommend scheduling critical tests elsewhere