This is one of the first reviews I have posted such is my disappointment with New Law, Cardiff…read more New Law were appointed to handle a very important and personal matter, the entire experience has been truly woeful, emails remain unanswered not just for days and weeks, but months (and the months delay was from their complaints department who set out their deadline for a response). I look forward to the conclusion of my matter and never having to deal with New Law again.

One of the worst companies ever. Don't ever use them. They put me through so much stress while I…read morewas pregnant. My cousin who was also claiming due to the car accident we were in is still waiting to get paid 3 years on. Useless company!!

In the conveyancing section of their website they claim; We understand that the conveyancing…read moreprocess can be a very stressful one and we aim to help take the pressure off you. This could not be further from the truth. They have done nothing but add stress and hassle to the process. Having decided to sit on house details for 6 weeks they then sent through enquiries 7 days before agreed exchange of contracts. If this in not enough, when their enquiries were dealt with within 10 business hours they then claimed they were too busy to even look at the reply until the afternoon of the proposed exchange. Add to this completely ignoring most correspondance by phone and email and you have a simply terrible experience that sits between complete incompetence and actual professional neglect.

Fantastic for conveyancing especially if you are local as they are happy for you to go in and deal…read morewith them face to face - we found their quote to be highly competitive and they kept us informed at every step of the sales process which as first time buyers was reassuring! All the staff are really friendly and dont mind if you phone to ask questions etc. I would definately use them again when I move!