First time customer and overall a good experience. Walked in and the store looked clean with a huge…read moreselection of shisha and hookahs. They also carry a large assortment of hookah accessories, making it pretty much a one stop shop. They even have vape products available as well. There was only one employee working, so the wait was a little longer than I was anticipating, but the service was still friendly. Prices are decent, although I was a little disappointed they don't offer military discounts or a rewards program. The shisha we purchased was fresh and had a great flavor. We'll definitely be back in the near future.

Best Shop in Centennial right down the street from my house! Great owners and Staff! Super nice and…read moreHelpful!

Bro Neil is the man! Definitely on top of his game with knowledge, quality and consistent customer…read moreservice. He maintained a great attitude and was very accommodating during covid and has always steered me in the proper direction when asking about new products. Every so often his pops or his wife is in covering for him, and it's just as a great experience as a consumer dealing with them as well. I haven't been to another smoke shop since I've come across this spot, and I will go out of my way to stop here even if it's just for a quick refreshing drink out his cooler. Thanks for your service Neil!

This place is garbage don't come here? I bought a vape went to charge it last night, and since it…read morewas two days after I purchased it, they wouldn't do anything to help horrible customer, service, and rude.

Went in not really knowing what I wanted and CJ was right on it. He asked questions and then made…read moresome picks for me! And the watermelon sorbet prerolls were bomb! The flower he picked was also pretty rad! Thank you CJ I give 5 stars

I've been a customer here for years and have spent thousands of dollars on products from this…read moredispensary. This place used to be one of my go-to spots because of the convenience, selection, and loyalty program. Unfortunately, my recent experience was enough for me to take my business elsewhere. I came in specifically to use my points for a free pre-roll. I let the bud tender know my intent was to apply my points to an order I had already placed online. The bud tender ran into an issue applying the points, and after coming back, called me the wrong name -- Christopher. My name is David. Not even close, but more importantly, I was then told the system was down and they were unable to redeem my points. I understand technical issues happen, but what disappointed me was that no alternative solution was offered. No manager stepped in, no compensation was offered for the inconvenience, and I left after driving 15 minutes specifically for this reward. To make matters worse, my points still show as redeemed despite not receiving the benefit. After being a loyal customer and spending thousands here, I expected a better level of customer service and accountability. This experience, combined with reduced hours and the long wait times that can come with the drive-thru, has made this location far less convenient than it used to be. This place WAS great, and I've had many good experiences here over the years. However, with the current experience and the other options available, I would recommend customers consider other dispensaries where their time, loyalty, and money may be valued more.

Go there, they have become the dispensary of choice. I have used others however I find that their…read moreproducts are great and staff are great offering information about different choices

Absolute shit customer service from Asian or Pacific Islander women. I attempted to order before…read moreheading to the store but that didn't go through since I omitted hitting the various submit buttons so I completed the submission while in the curbside parking spot. I then realized I forgot my wallet to which the curbside drop off lady said she could not give me the package and literally just walked off without suggesting options. So my husband created an account and we reordered understanding my mistake. His order was declined within 5 mins and when we called, the women annoying said we can't order from the parking and when we asked why she said it was the law. We told her our original order was also placed in the parking lot and she said "No , it wasn't". How can she decide what happened when only I know where I was. I'll believe her about the law. She didn't say sorry for the inconvenience. We would have not made such a decision to order from the lot had she taken 10 seconds to explain our options. This is a business that thinks they are doing us a favor rather than someone who needs their customer's business. We asked if we can go to the next door parking lot and reorder and she said yes. We reordered 2 mins later and their system now says they are no longer accepting curbside pickup at 6:30 pm in the evening. After calling again, she said she's no longer accepting our order because we ordered from the parking lot when she just told us we can move to the next door lot. Petty, unprofessional, and lacking basic customer service skill. High on a power trip. Sadly, one extremely poor experience ruins all prior good experiences. EDIT: A white girl inside helped my husband and let us know that the manager would not be in until later and asked if there was anything further she could do to help. A person who understands the owner's bottom line is to make money which we're trying to give them while not even pushing back on a difficult employee's rules and trying to comply to no avail. Finally got what we needed. Win win for the business and us.

One of the best smoke shops! Voice your interest and they WILL LISTEN! Thank you so much to the…read morefamily that runs this shop. You guys are doing absolutely phenomenal. I got a faulty pack but didn't realize until I got home-- came in the next morning and he fixed it with no issues. Great prices and great energy. Keep it up!

Everyone there has always been friendly and knowledgeable when helping me. The store is always well…read morestocked. This is the only smoke shop that gets my business!

Before the lockdown took full effect of this COVID shit, exactly what it is. I went there and…read moreneeded to well get some juice and a kit. The guy was on lockdown I could understand. I asked what he had in stock not very much at that time even for mods. It took some time to get my card to go through over the phone back and forth. Even being out front of the store. They were helpful, took my card inside, and did swipe it. The bad part is that I could not ask any questions at that time but that is my fault and this COVID shit. I cant blame the workers or the owner at any point. But still got great service from them no matter what. When this shit breaks I will go back so I can at least be more knowledgeable on what I can do with my mod.

Love elephant vapor so much . I'm super happy there is another one closer to me now. The staff is…read morereally nice as always. And so helpful

Did I curbside order with Neven and he was amazing! Very patient as I had a lot of questions and…read morehelped me with understanding the round up. He definitely made my experience great and I think he's a great asset to the team, with staff like Neven i'd definitely do this again. Thanks Neven!

I like the place mostly they always have good deals product are as stated…read more I'm an old Head from a time when when customers service was paramount but if you have 7or 8 people waiting no very expidious to send 1 of 3 people on break I'm sure that's not mandated by their Union Filterlessdon

Reina was cool and helped me out. Love the environment and There's a lot of perks they are giving…read moreout... check it out!

Jasmine S. was great! Thank you!! I will come back, thx to Tanisha for making things right after…read moreJustin became rude. Justin was extremely rude and lacked accountability in a situation that took place while I was checking out. I will save that for another review.