I had my motor replaced about five years ago. It was bad from the start. I had to take my truck…read moreback multiple times for an oil leak from the oil pan. Finally on the fourth attempt they got it to stop. About two years after the new motor, my truck was misfiring, so I took it to a local shop and replaced the coils, plugs and wires. The shop told me it was a mismatch of plugs and used wires. I paid extra for all new parts. Now, just the other day my timing chain jumped. I took it to my local shop and once they got into it they found a wire harness that was broke and "RTV" back together. They also said the chains looked newer, but the rest looked old and didn't even match. Spend the extra money and go with a company that takes pride in their work. My "new" motor only had 40,000 miles on it when the timing chain jumped. I always change the oil on time and never dog on my vehicles. I guess you live and learn. I wouldn't let them touch a go kart.

My husband had my engine replaced in my Durango and he also had work done on his Bronco we can…read morehonestly say that the work is always done right and the guys are trustworthy and professional I'll definitely refer others to get work done here

I took my Jeep Wrangler here to get the differential gears replaced and a body lift kit put on…read more Not only did he install these but he noted a few other critical drivetrain items, explained why they were important to get serviced, and showed me the old parts and where they were worn. Total time to get the repairs done was 1 week, which is pretty amazing as it's a lot of work. The pricing was more than fair for the work and attention to detail. I'd definitely recommend this shop to friends.

Honest and knowledgeable. I took my Jeep to a stearlership and they were telling me that I needed…read moremajor work done (of course not under warranty). Took it to Tacey and he was able to diagnose and repair the real issue instead of what the stealership had told me. Had I not taken my Jeep to Tacey, I would have been out over 1G for work that was not needed. I am happy to know that I have an honest mechanic to go to when in need. He will get all of my business and I recommend him without a second thought.

Deliberately and knowingly failed to repair my vehicle. Paid them fairly and they refused to…read morecorrectly fix my vehicle they know straight up it's not repaired. I talked with the manager and owner directly tried to work with them to repair my truck after I paid them. But they flat out refused. Clearly dishonest people that do very poor quality work. If they did this to a local loyal customer they will do it to anyone. They are simply dishonest people with poor workmanship. I'm hearing other problems from local residents so this is warning. They simply don't care and do poor work.

We've been using them for years. The mechanics are all honest and reliable. I recommend Conways to…read moreeveryone that needs car repairs.

I was recommended to see Joe at GBS, I had never been there before so I was a tad nervous. After…read morethe initial meeting and estimate, I had felt a lot better about doing business with them. Fortunately, they let you have it your way, in a sense! I had a small fender bender in January, and all I wanted was my bumper reattached. Instead of paying the higher fees to have new paint/new bumper/new fender, they simply reattached the existing bumper, treated the dent a bit to get the blinker back in place, and had it all done in a couple hours! What's astonishing is allowing me to keep the quote for a week and a half before having the work done, and he kept his word on the pricing even though I realized he could've charged me more! The honesty and integrity that was represented, as well as the quality of work, is why I will recommend this place to any of my local friends and family!!

My family has been using them for years when their dad was the original owner they've always been…read morevery trustworthy and never over sold you on your cars needs.

I broke down across town last week and just wanted to say thank you to the nice gentleman behind…read morethe counter. He was so pleasant and nice and he got me in as soon as he could. I felt they were very honest and reasonably priced. Very professional place and skilled mechanics. Nice waiting room area with coffee too.

The guys here are 100% legit. They take the time to answer any questions that you have and they…read morequality of work is amazing. They do not try to sell you something you don't need. I highly recommend this place for your car repair

So happy to have found a place where both of the men who helped me were kind and honest…read more I struggle with anything to do with my car as a woman because it often feels like no matter how much I know, any man I talk to will try to find a way to take advantage of me or my money. I didn't feel that way for one moment at Tom's. Not to mention, they helped fix my tail light at no cost. They were honest, transparent and incredibly nice. I recently moved back to the state and I am incredibly grateful to have found a place I trust and so quickly! I will certainly be referring everyone I know here

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

After trying to find an honest and reliable mechanic for quite some time, someone recommended Zach…read moreat Universal Engine Repair. I have an older car, it was my grandmothers, and I am not ready to give it up just yet. But having an old car also means keeping up with it. If you are looking for a good mechanic in ypsi this is a great choice.

Outstanding experience. I was preparing to drive my son's 2006 Accord with over 200k miles to D.C…read more when he was moving there and wanted to make sure all maintenance and repairs were completed first. Zac was very thorough, inspired confidence with his knowledge, showed me the used/damaged parts he removed, and charged less than anyone in the area I had called. He was also very patient, personable, and willing to educate. I paid around $1,700 for work that the dealership was proposing to charge over $4,000. Now I am going to bring Zac my Mercedes and Lincoln; I discussed both cars with him, and he was very knowledgeable about both. Coincidentally, the Uber driver I used to go back to the shop told me Zac had replaced the engine in his Chrysler 300 and he was very happy. Highly recommended!

I highly recommend Westborn Auto- my air conditioning condenser needed replacing- Mike was able to…read moreget a replacement the same day I brought it in and kept it overnight to test it and make certain it worked flawlessly. It cost less than I originally anticipated and I'm extremely pleased with the service and communication altogether.

Mike and Victor are the best at diagnosing and repair. This is the only place I take my Jaguar…read more Thanks Guys! Karen W