I tried renting through them for Memorial Day weekend. I asked the lady at the counter, on the Monday before, what cars they had available for Friday to Monday and she said none, and told me I was too late to rent a car for the holiday. At first I accepted that, as they probably get a lot of business during long holidays and I just didn't plan far enough ahead. THEN she told me that I could still rent a car from them Wednesday to Monday. Please tell me I'm not going crazy because this doesn't make any sense at all: She says she has a car available for rent Wednesday to Monday but "can't" rent it to me for Friday to Monday instead. She got more irritated each time I asked her how this is possible and she acted like it's common sense. "We don't have a car Friday to Monday, only Wednesday to Monday." What? If a car isn't already reserved by anyone else for a whole 6-day window, shouldn't I be able to rent it for 4 days within that window? I think she was trying to rip me off and sucker me into renting for two extra days I didn't need. That or she was just plain dumb. I didn't rent through them. read more

I would have to say, this place is terrible. First they rent us a dirty car, with some dirty socks, nasty in the out side, terrible. And then when we try to rent a car again from them, because there're slim to non options here in Vilseck the lady told us there was no car for us, when we asked why she told us that the car was to dirty. Really??? Then we tell her, the car was dirty when you gave it to us. And she told us that she had to vacuum the car, she didn't have time for that, go to Numberg!! Oh my God, costumer service here is poor. I guess if it wasn't for the military the business would go down the drain. read more

I got a rental car through Sixt in Vileseck Germany for two weeks with USAA covering the cost. The woman, Jasmine, stated she would contact my insurance to get the "R-number". Two weeks later this past Friday, I returned the vehicle to Sixt in Amberg, Germany. Jasmine called me as I was at the rental and stated to me "your insurance never gave me an R number and you need to bring my vehicle back today." I told her I was at the Sixt in Amberg and asked her why she would wait two weeks to ask me about the insurance. She did not answer my question, but stated, "Who said you could return my car to a different location. Bring my vehicle back now." I hung up on her. I asked the man at the Amberg Sixt if I could return the vehicle and get another one. He stated Jasmine called him and ordered him not to renew any vehicles. I called USAA who stated they had given Jasmine the R-number twice already. 5 minutes later, the worker at the Amber Sixt stated we were good to go, and I rented a new vehicle for around 770 EUR. I checked my bank account today and I was charged 1,702 EUR for this damn rental car. The ineptness in their staff and lack of customer service is appalling. read more