I rented a car for 5 people from the train station in Verona. I chose the specific car on the website when renting and when I arrived of course they didn't have that car and forced me to upgrade for more than 700 euro ! to the only car they had that would accommodate 5 people. after driving it on the highway to Tuscany and back they had the nerve to try and charge me for a large deep scratch that was clearly done by running along something ... which I am 100% positive I did NOT do. they have you pick the car up from inside the underground dark car park that is so tight its not like you can inspect it or take photos.. but they refused to consider anything expect pictures of every inch of the car. apparently this is common for Sixt ... upsell a much more expensive car when you arrive and have no choice and then charge you damages you didn't do ! Read reviews and go elsewhere. i never have this issue with National or Enterprise read more