We were told we could drop our car off at this location close to the train station. We tried to call the office ahead to confirm our dropoff time but after waiting on hold for 20 min they disconnected our call. Arrived and the office was closed with the lot gated and locked and no instructions on where to drop cars during off hours. Called the customer service number the gave me to call and was told that number was emergency roadside assistance and they would transfer me to customer service. Again, they promptly dropped my call. Had to drive to the airport to return the car and catch a taxi to get back to the train station. Almost missed my train. Avis customer service was impossible to reach by phone therefore completely useless. read more