This company allowed me to reserve a car in advance with a bank card with a credit card logo. I got…read moremultiple emails confirming my reservation. At the counter, they refused to rent me a car because I did not have a credit card that was not from a bank. No where in the emails or rental website or reservation process was I told this. They absolutely refused to work with me (and were rude to boot) almost stranding me in the airport in France. Thankfully, one of their competitors was able to help me, though for 80€ more. Never again will I rent from Dollar (or their parent company Hertz) as they nearly stranded me in an airport in a foreign country.

Save your receipts, and check your car over carefully before you take it…read more Although the terms are not really found anywhere on the web site to describe what happens when you don't bring the car back totally full, what happens is that you get overcharged--sometimes even if you did bring it back full. This happened to us on our last rental here. Refilled the car, brought it back full, got charged for 4 liters of fuel + taxes + a refilling charge anyway, to the tune of about 25 euros. When we asked them about it they said "maybe it is a mistake" and that they would refund it if we could show proof of refilling. Only by chance we still had the receipt from the gas station, but we still had to make an extra trip to their not very nice rental location next to the not very nice train station. And at that, they were not able to refund the fees immediately, because we came on a Sunday, so we are still not sure whether or not we will actually see the refund. Although we reserved the car online, so they obviously have an email address, we never got an email about this charge. It all seems quite shady. A quick google search suggests that other folks have had similar issues, sometimes getting charged for pre-existing damage. Proceed with caution!

they do not honor their reservation. i guaranteed my reservation with a credit card. yet the car…read morewas unavailable and i was offered a much more expensive car for a lot more money. so they offer good value online that never materializes.

Be very careful. He tried to charge me an upgrade fee of 50 euros plus he added insurance. I showed…read morehim my reservation that had the same car booked as the one he gave me and had no insurance and he kept blaming the system as adding it automatically. He said he would have the manager call me the next day. I refused to pick up the vehicle until he removed the charges, which he then did immediately. He still kept trying to sell me on the insurance even though I am fully insured already. He was clearly lying and trying to add charges without me noticing.

Most inefficient car rental place we've ever been to and my husband and I have both rented cars…read moreliterally around France, Europe and internationally. So this is quite bad. - First they don't open until 8:30am, It's the ONLY car rental not open!!! - 2nd unlike avis, you are only allowed ONE reservation update. We had a death in the family and have to coordinate between two cities and this is the worst experience to have right now. Avis allows THREE changes. - 3rd their return situation is absolutely ludicrous. There are no signs ANYWHERE about where to return. We used yelp, Google, in car POI gps AND the return location given to us by Sixt themselves and NONE of them directed us to where we needed to go. Save yourself 30 min and google the Parking St Roch and if you're looking for a sign at the entry, don't you worry , you're not crazy, you won't find one! - 4th their off hours instructions is this ridiculous small sign all in French in the floor level (thank God French is my native language), good luck to any non French people. You have to go back outside and find this ridiculous outside key return area that is not labeled unless you physically go in front of it. Wow just avoid this whole rental area.