The location was easy to find, the Hertz person was very helpful, the car was ready to go at the…read morescheduled time, and they even gave me a free upgrade!

I want to provide an update to and concur with the negative reviews from 2015 and 2018…read more Be very wary about renting a car at or returning a car to this Hertz location! If you do, you'll need to make sure you video and take pictures of every single inch of the car because they will seek damages for every single nick, whether you caused it or not (missed by previous inspectors). We were already flustered from having had our flight canceled previously, sitting in airport for 5 hours, being bused around to a different airport, etc., and having lost a full day from our itinerary, waited in a long line to pick up our car, and didn't meticulously note every small small ding as we normally would have in order to try to salvage part of our trip to Switzerland. The guy who brought the car out (into an illegal parking area on a sidewalk) at another Hertz location chirpily said that the car was in great shape. We did a faster inspection than normal, wanting to get going, and didn't notice anything obviously noticeable on the body. (I recalled from having rented at other car rental companies, some mentioned that they don't have any problem with small dings/scratches, etc. smaller than a certain size, like a dime, so I unfortunately, I didn't look for really small dings. It turned out that the following day, I noticed two 1/4"-sized dings close to a taillight that I had missed that could have been caused by very small bits of material that could have hit paint while driving at high speeds. (I found out later that Hertz's definition of another level damage occurs if the paint is gone so that you could see the underlying metal.) During my time in Switzerland, I drove very carefully, parked outdoors (and in one indoor parking lot), never parallel parked along a curb, and never touched a thing. And yet, after I brought the car in, the inspector noted the dings and scuffing along one hubcap. While I was driving it, the car didn't touch anything, and I would be willing to take a lie detector test! While away, perhaps I was just very unlucky. The cost assessed to me, several thousand dollars (including an administrative fee, repairs, rental time lost, etc.)! If I were cynical like the other two previous reviews, I would say that this location has no problem with screwing customers by seeking to make a ridiculous amount of money from minor damages and make up for what was missed by previous inspectors. Be forewarned! I don't care if this location happens to be an independent licensed company (as if it would have made a difference when I was renting the car). It uses the Hertz name. I now hate Hertz and will never rent from this company ever again.

Sixt Geneva airport: The staff eas extremely Incompetent and rude. They take advantage taking every…read morepenny out of your pocket to give you an upgrade ,which we finally did anyway. We had to wait more than an hour in the Geneva airport parking lot when they told us to wait 10-20', We were standing there with all our luggage after a long trip waiting for the car,. Finally they gave us a filthy car. All for the money!

AVOID!! I'd give it a zero if I could…read more Returned the vehicle in exactly the same condition as picked up and they charged me more than triple the amount for a "scratched bumper". The evidence photos were blurry and can't even tell if it's the right vehicle. Fraudsters!

I rented a car from Avis Geneva airport, drove the car for a week, returned the car. When my credit…read morecard bill arrived, Avis had charged me an additional $1,000 UDS. After two weeks of calls and getting different stories from different customer service agents I am beyond frustrated. The last agent told me the additional charge was because the car had been in an accident. I have asked for proof of the accident, disputed the charged with my credit card company. Today I received a possible fraud alert for another charge from Avis. So I have file another dispute with this latest charge and cancelled my credit card Avis has on file. I was never able to get a human being on the phone to help me sort out this issue and was instead told to submit an email to their customer service department. Around and around we go. DO NOT EVER RENT FROM AVIS IN EURPOE. They are absolutely horrible and I feel there is a definite SCAM in their business. Because of this experience I will never use Avis in the US again (where I live). This saga is not over but I needed to let others know what my experience has been so far.

Unsafe, unreliable and unfair. M Hertz rental broke down. It…read moretook hours of phone calls, and a visit to Hertz before we finally received a tow. They were unable to give us a replacement vehicle, forcing us to take public transit and lose a day of travel. Hertz charged me for the full amount of the reservation (although it was cut short due to the breakdown) and ignored all requests to reconcile the issue. In all, I paid for a broken vehicle plus public transit for a group of four and lost a day of travel due to their incompetence and awful service. I will truly never forget this experience and would never rely on this company to care properly for their vehicles or customers.

The Geneva Airport Hertz is unfairly trying to collect money from me. They said I made a tiny scuff…read moreon the wheel, which I know I am not responsible for. They sent an email saying they were going to charge my credit card for what amounted to 550 US dollars. I wrote back saying that I contest this claim and that I am not responsible for the minor scuff on the metal wheel. Since I chose to contest the claim, they sent it to Utah-based PurCo, and now these people are harassing me for 850 US dollars. The price for the damage increased by 300 dollars, probably just for these idiots' involvement. What a scam.