I am writing to express my deep disappointment and frustration regarding a recent experience with…read moreEnterprise's service. My family and I had a reservation through Priceline for a car rental that was booked nearly 2 months ago. Due to an unforeseen delay of over 2.5 hours on our flight from Rome to Barcelona, we arrived at Barcelona El Prat airport a couple of hours past our reservation time of 4pm on 7/22/24. Upon our arrival, we were met with extremely rude behavior from the representative at Enterprise's airport location. She informed us that our reservation had been automatically canceled because we were more than an hour late and claimed that she did not have our flight information. She brusquely told us to get out of the line so she could attend to the next customer. Despite showing proof of our delayed flight, no efforts were made to assist us in remaking a new reservation or finding any solution. With no assistance from Enterprise, we had no choice but to start looking for a last-minute solution that fit our budget. We needed to drive 1.5 hours from the airport to our reserved hotel in Girona, a fact we explained to both the representative and the manager, Juan. We spent nearly 4 hours frantically going from one rental car agency to another, facing exaggerated bids compared to our original reservation. Eventually, at around 11:30pm, we gave up and paid for a car that cost more than double our original price, which was also smaller than the one we had booked. Traveling with two young children who had not eaten almost the entire day due to the delay, we found this experience particularly distressing. When we asked to speak to a manager, we were directed to the bottom level office to speak with Juan. He was equally rude and unhelpful, even threatening to call the police if we did not leave the premises. Adding insult to injury, we witnessed another family being told that no automatic cars were available, only for them to miraculously receive an automatic car after they strongly refused a manual one. It's highly likely this car was intended for us. I later discovered that Enterprise's own policy states, "Reservations are valid for 24 hours from the scheduled time of pick-up for delayed flights and charges will not begin until the time of pick-up." This blatant discrepancy in information and the complete lack of empathy and assistance from your staff have left me deeply upset. We ended up renting from Europcar, where an angel named Jose Pedro Bravo assisted us. Unlike Enterprise, Europcar informed us that their policy ensures they wait for their reservations to arrive and stay open to accommodate delayed flights, ensuring their customers receive their reserved vehicles. This stark contrast in customer service only highlights how poorly we were treated by Enterprise.

Worst service ever! El servicio más horrible que he recibo…read moreen mi vida! El coche que rente en Madrid nos dejó roto en Barcelona el domingo teníamos tickets para visitar muchas cosas en Barcelona y no podíamos esperar para llamar a decir que el coche no arrancaba pues esperamos el martes por la tarde y empezamos nuestro sueño horrible. La agencia de Madrid Enterprise Car Rental se había equivocado y había puesto solamente a mi esposo como conductor y yo era la de la tarjeta de crédito asegurando el coche pues dos chicas de Argentina no Españolas nos avisaron que no nos iban a devolver un coche porque ya que eran errores de ellos, ellos no podían hacer nada y que un manager de Madrid nos iban a llamar que nunca paso. Nos montamos en un taxi y nos fuimos hasta Enterprise Car a rental en la estación de trenes donde las dos chicas Argentinas nos acusaron de que nos íbamos a robar el coche! Me pregunto: SOY DE ESTADOS UNIDOS! COMO ME PUEDO ROBAR UN CARRO QUE NO FUNCIONA? Y MONTARLO EN EL AVIÓN DE AMERICAN AIRLINES DESTINO A ESTADOS UNIDOS! ME IMAGINO QUE NUNCA HAN VIAJADO SOLAMENTE FOS INMIGRANTES EN BARCELONA QUE NUNCA AN VIAJADO Y NO SE SABEN NINGUNA REGLA. COMO ME VOY A ROBAR UN COCHE Y PONERLO EN MI EQUIPAJE? QUE TONTERÍA. Estuvimos hasta las 12 am y mientras esperamos que la grúa que recoje los coche nos recojiera el coche que nunca pasó porque son tan inteligente que le explicamos cómo y que grúa necesitaban y vinieron con todo lo contrario otra vez QUE INTELIGENCIA! RECOMIENDO QUE NO VENGAN A LA UNIVERSIDAD DE BARCELONA PORQUE VAN A SALIR INÚTILES! En ese momento llegó dos hippies sucios pestosos al Enterprise y que tú crees que paso cocaron con un carro y estoy 100% segura que las dos chicas Argentinas no lo reportaron porque todos salimos para ayudar a mover el carro ya que las dos chicas no sabían. Creo que se la respuesta RACISMO AL TURISTA! RACISMO AL TURISTA. Al final nos tuvimos que ir porque no podíamos cojer el cambio del coche porque éramos turista. Mis hijas sin comer nada toda la noche nosotros tampoco. Hoy miércoles son las 9:45 am y no han recogido el coche y te go que entregar el apartamento donde me encuentro. En otras palabras un servicio de discriminación total. Una agencia Americana que es racista con los Turista! Aquí en Espana Una experiencia horrible! Me encantaría que el JEFE de esta agencia en Madrid me escribiera porque como pueden saber les voy a escribir una carta para darle todo lo que mi familia hemos pasado en este viaje a su país donde necesitan de los turistas para poder vivir porque si no quien viniera a Barcelona el REY? Que nunca viene porque no le interesa! Ojo!! Cuidado AQUÍ SON RACISTAS!

Very good rates and exceptionally good service. I got the car quickly and the person who gave the…read morekeys even sweeper the back of the truck as there was some trash in it. Was also not charged for the 50 km we drove over the included kilometers. Highly remommendable

From the owner: Telefurgo Barcelona, alquiler de furgonetas baratas en Barcelona. Empresa española especializada en…read moreel alquiler de furgonetas y camiones. Disponemos de una amplia gama de vehículos de diferentes dimensiones para su alquiler. Puedes alquilar nuestras furgonetas por tamaño (pequeñas, medianas, grandes y extragrandes), por tipo de uso (pasajeros, mudanza, industrial, viajes o mixtas) o por tipo de equipamiento (para grandes pesos). Contamos con un servicio de alquiler de furgonetas rápido y cómodo, una red de oficinas presente en toda España y un gran equipo de profesionales para proporcionarte siempre el servicio más adecuado. Alquila tu furgoneta o camión online hoy mismo o contacta con nosotros, estamos encantados de ayudarte.

Stay far away from this place if you're traveling from abroad. These people are crooks. Our flight…read moregot in at midnight and the attendant at the counter was clearly over worked and tired. He ended up charging us or an extra day, an extra driver, insurance and other stuff we declined and never asked for. We had paid using our credit card miles and clearly stated on the website it says, includes taxes and fees. So why is it then when we arrive home 1 month later we get an extra bill for $500 + dollars for taxes fees an extra driver an extra day? Crooks. plain and simple. They know that we're from abroad and can't walk back there so they fleece you from a far. Clearly someone didn't check the car until a day later, that's why they charged us an extra day. But how could we use it an extra day, if we were on the plane the day before? Nonesense. Corporate didn't help one bit. They said there was damage to the car, but it took an extra month to find out what damage they were talking about, and with no pictures. We have pictures. The car was immaculate when we dropped it off. Still fighting this. I'm utterly disgusted and hope you find a better place to rent a car. I will not be using Hertz in any country ever again.

we rented a car from hertz in barcelona to end in rome italy. we paid for a 2 week rental, and…read morewould be charged an additional $1320 to return the car to spain. the car was italian. it was not returned. hertz still wants the $1320 for a service not done. in what universe does one charge for a service not performed.? we refuse, and our usaa credit company wants us to reimburse them. not happening. we feel we did hertz a big favor. perhaps they owe us $1320!!!!!

Probably the worst rental place ever. They did not have the car I reserved. Not only did they not…read morehave that car they didn't have another car to rent at all. Said to wait 10 minutes. 60 minutes later still waiting and have not even been updated since.

120 Euro one way or 240 from airport - hotel - airport //…read more Firmly believe that it is a very affordable rate and furthermore its worth to book the service just to see the beautiful city with being able to make stops unlike a tour bus.

Thanks for the best part of our trip to Barcelona! We thoroughly enjoyed our personalized tour of…read morethe city. Lourdes was GREAT! VERY knowledgeable and provided excellent dining recommendations! Please tell her thank you! Sharon

Awesome rental car company in Europe. This station has a very professional and friendly staff. They…read morewill give you useful information and how to get around the city.

Stay away from tSIXT rental car in Barcelona. They rip customers off. They don't disclose all the…read morefinal fees they charge.

Incase you're looking for directions in the reviews, Tip: Head straight to the Saba underground…read moreparking near El Nacional and follow the signs inside--don't waste time searching on the street. Go early, as the line can get long. Honestly, one of the most frustrating car return experiences I've ever had. The directions lead you right next to El Nacional, but there's no clear sign of Avis anywhere. After some confusion, you realize it's actually in the underground parking, but there's no obvious entrance. We only managed to get in because someone happened to open the door, and once inside, we found a long line of equally confused people waiting in the heat. The whole process was disorganized and exhausting. Ratings: Location & Accessibility: 1/5 Service & Process: 2/5 Value for Money: 2/5 Overall: 1.5/5 - Poorly marked, chaotic, and easily one of the worst rental return experiences I've had.

Convenient location in the city center, but really slow service when there is a line. When we went…read moreto pick up the car there were 3 people in front of us and we waited for over 30 minutes. Price is much better than the airport / train station because you save a lot on fees / taxes. Car was in great condition and drop off was a breeze (no line). One note on renting a car in Barcelona: If you are planning on taking a drive through Spain, make sure you factor in the cost of tolls. We drove down to Alicante and paid close to 40 Euros in tolls each way! When we added this to the cost of gas and parking, we would have been MUCH better off taking the train.

Horrible company who makes up charges after car is returned. Be carful and check your credit card…read moreas I and a few others who rented recently have found made up charges on our accounts. They are slow to respond to query and had to get Amex involved in order to get a refund. Awful people.

From the owner: Take the opportunity to drive a luxury supercar around the spectacular city of Barcelona. Choose…read morefrom various routes including Barcelonta and the beach, La Sagrada Familia, and Montjuic. There is no greater experience than seeing Barcelona behind the steering wheel of a Ferrari with just yourself and your guide.

The car rental process was done well; however, from then on, it wasn't good. There was absolutely…read moreno explanation of how the car operated. We sat in the garage for quite a while figuring out all the buttons , levers, etc. However, my biggest complaint is that there are all sorts of "fees" tacked on . Leaving a credit card on file is apparently not an option, so they were able to cheat me with several fees. I'd recommend going with a different rental company.

In October 2021 I requested a VW rental, and when I arrived in Girona I had the surprising…read morerecomondation made to me, That I should return the car as empty of gas possiable since I prepaid. Then, I learned that I was being provided an Audi A5 instead of the VW I requested. I was off my game and acepted the Audi, and didn't second guesss the suggestion regarding the fuel. I returned the car three days later, asked the return attendent to look it over with me, he did a curserary review and gestured we were good. A week later I'm told there were paint scratches , nothing else, a month later I received notice I owed 500 Euros. The underside of the under bumber structure was scratched. Not surprising as that is about 6 inches of the ground, and you must place your head almost on the ground to see this. This is along the lines of normal tire wear. Did I do that? I certainly didn't look under the car before I accepted it. But, I have been renting cars for the last 40 years all throughtout the EU, Central America and North America and these guys are the shiftiest. Lets leave it at that and I will share that today I recieved a very short and polite email saying that they have forgiven all danage claims. I have been contesting thier claims through emails and by my simply standing up to them they have backed down. Damage that is obvious to have occured during a specific rental must be accounted fro, but there guys are in my opinion pretty slippery. Be aware and stand your ground.