Great service, great choice of cars, great prices…read more Brought a friend who was looking for a car rental in the area here. The guy and his family are totally happy with their choice, driving their brand new Opel (rented till beginning of September). The Enterprise office and the parking lot are next to the Alicante train station. Very convenient if you arrive in the city by train. They are not in the Alicante airport yet but I understand an office will open there soon. The cars don't have any rent-a-car stickers on them. Can be useful as thieves often target rented cars in tourist areas. Order online in advance. Recommended.

terrible service , con artists. demanded 1400 euro additional insurance with already purchased…read moreinsurance, did not send service contrace, their all phone numbers do not work, including the ROAD ASSISTANCE

Things may be changing, this was bring back the vehicle petrol tank full. Although they charged me…read moreEUR89, which is then refunded. However, be aware that they may try to use their own exchange rate, and a further 2.5% commission. I got this changed, but could affect the exchange rate with the refund. I managed EUR1.0669 via my bank, but when it was refunded the rate of EUR1.2549 was used, when at the time the general rate was EUR1.181. I lost £6 overall, not a great loss in the scheme of things, but if you start to multiply their number of clients, then it starts to become a bit lucrative. Please be aware of this generally in Spain, with UK VISA cards, they will try to use their own exchange rates. The vehicle had to be inspected thoroughly, as there were numerrous dents and scratches. I did the stupid thing when returning the vehicle I didn't get them out of their hut to inspect. Nevertheless, fortunartely I didn't fall foul of any belated excess. I booked this via carrentals.co.uk. I was told that the booster seats would only cost me EUR50, in fact they cost EUR72. I have logged a complaint. Waste of time no response. It has been suggested that it would be cheaper to take the boosters in a separate bag, and get the extra charge from the airline.... Put in a bag recently, and no additional charge with BA.

I would put zero if I could. Rented an SUV for two weeks in Sicily and Italy. Drivalia gave me a…read morecar with lots of dents (DR SUV) and damage but she said nothing else was available. The car would not start 2 days into our trip and we had to pay a local person $250 to come start the car. Drivalia said they would reimburse us but to drive the car as they did not have another to give us. The next morning it would not start again. Called and it took 4 hours for a repair service to come start the car and cost another $250. Drivalia could not bring a car to us so we then had to drive 2 hours to a location with another car (Jeep). This had even more dents and scratches than the first. We took a video of how bad the car was. Even the rear bumper and part of the tail light were crashed in. After losing 2 days of our 14 day trip, we were just happy to have a car that would start. However when we turned the car in, they charged me 200 euro for a scratch that was "not noted in the online paperwork" even though we showed in the video that the scratch (along with 30-40 others) was already there and we had purchased full coverage insurance. The local place said they could not do the insurance and they could not reimburse me for having the mechanics come out twice and told me that I had to call Customer service. When I emailed customer service, they told me that they could not help and I have to go back to the local office. It's circular and nothing was resolved. Now I lost 2 days of my trip, 200 euro for a scratch, $690 for the car rental and "full coverage insurance", $250 each for the two mechanics. Neither the local office or corporate will help. I have rented cars around the world for over 30 years for professional and personal travel. Never has a place caused me so much trouble or wasted more of my vacation time. DO NOT RENT FROM HERE!!!

Drivalia refused to provide a prepaid car rental based on a condition that was not clearly…read moredisclosed before payment. We were present on time and had a valid credit card holder available. We asked to change the main driver accordingly. This was refused and no vehicle was provided. The company retained the full payment and falsely treated the case as "requirements not met", despite the fact that the rental could have proceeded. Retaining money for a service that was never delivered and refusing a reasonable solution is misleading and constitutes unfair business practice.

RENT YOUR CAR ELSEWHERE!!! As mentioned by many other before…read moreme they trick you into some super cover insurance. I was very clear that I already had an insurance and would not want another one. The word 'insurance' was never mentioned by the staff, only 'deposit' (which you'll get back). The amount was greater than the rental cost itself, therefore you think of it as a car deposit. I understood on the way from the airport that they tricked me and contacted their office directly. The answer I got was "if you signed the agreement there is nothing we can do". They truly don't care about their customers. It is definitely the first and last time I rented from Firefly.

Scam, lure with attractive car rental prices, then when picking up the car € 192 extra is charged…read moreat the Firefly counter, for example for a full tank and € 50 extra 'service costs' for refueling?! + airport tax, 5 lines of fabricated and unavoidable costs. On top of that, immediately pay a deposit of 1,000. Firefly/Hertz employees are behind this doyouspain policy. When picking up the fuel gauge is not even at the top and I still had to refuel the car myself. We get a car with various minor damage, so they have damaged customers € 1.000 per time and therefore do not repair the damage. I had pre-booked a specific car, but then I even got a smaller car, but according to the desk clerk, it fell within the same category. Scandalous practices, stay away from doyouspain and firefly!

Lousy service, endless waiting lines, and we ended up with a €150,00 cleaning cost of the car…read morebecause we left some unused groceries at the drop off. Car itself was pretty decent though... If you don't want to wait, check one of the rental companies next to it... But if you go for cheap you could do Goldcar... Althought with the extras they charges you you might end up not on the bargain side of the deal... Next time we'll try Hertz

Chose any other car rental than Goldcar. due to the fees you need to pay at pick up, they are…read moreactually just as expensive as any other car rental company in Spain. The customer service is atrocious, and they have a very bad reputation by now!