I was initially very pleased with Furry Land Mobile Dog Grooming. I used them once, was happy with…read morethe service, and scheduled my next appointment for two months later. My appointment was scheduled for Monday at 9:00 AM. However, on Thursday, I received an email stating that my appointment had been successfully rescheduled to a different time. The problem was that I never requested a reschedule. If Furry Land needed to change my appointment, I would have expected a phone call to discuss available options rather than receiving an automated notification that the appointment had already been moved. The new appointment time did not work for me, so I called to discuss the situation. Unfortunately, I reached an answering service. They said they would contact the franchise owner and have someone call me back. Later, I received a call from a woman who identified herself as the manager. When I explained my concern, she repeatedly told me that she had not rescheduled the appointment and that "the system" had done it. While that may have been true, it completely missed the point of my concern. My issue was not who or what changed the appointment--it was that the appointment was changed without my knowledge, approval, or input. Rather than acknowledging that frustration or offering a solution, the conversation kept returning to the fact that the system made the change. At that point, I realized we were not going to reach an understanding, so I asked that my appointment be canceled and decided to find another mobile groomer. I made one phone call and secured an appointment with another groomer for the very next day. The grooming service itself was good, which makes this experience disappointing. Customer service and communication matter just as much as the quality of the grooming, and unfortunately, this experience fell short of my expectations.

Most expensive grooming I've ever experienced. I'm new to the area. I noticed the day after my dogs…read moregrooming that they didn't trim out the hairs between his pads. I called the company and was told that is a service I need to ask for. I have never had to ask for that ever! I'd also be charged for them to come back out and fix it. Will never use them again and was told on the phone " sorry you feel that way"

First class animal care. Went in for our 8 year old Papillon's teeth cleaning today. No anesthesia…read morerequired and the price for the teeth cleaning was reasonable compared to the veterinary clinic. Laz the veterinary dentist comes to the spa monthly for 3 days of appointments. Appointments book quickly. Before and after photos are emailed. Laz also gave a recommendation for a dental powder that we could order online. Nice, friendly dog spa that offers a variety of services to pamper your pup and keep your pup healthy. I think we will be returning for other services in the future.

Very friendly and caring. Very professional approach but clearly it's rooted in a love for pets…read more Reasonable price too. Highly recommend!

The owner of this shop did an excellent job giving my long hair Himalaya cat…read more Amy was kind and really did a great job on my senior cat. This was the first time Yoshi was clipped and she looks beautiful and now she will be comfortable in this hot weather. Thank you! Will recommend to all my friends and family

Super great. I needed a new groomer for my mother's poodles, Annie and Poobie. I've nearly erased…read morethe memory of the disaster that their last groomer provided, so I won't revisit that. Happily, this was a terrific experience for me and the dogs, from reservation to "Thank you. Goodbye." The proprietress (I will get her name next time) is an enthusiastic animal lover and personality. The kind of person who just makes you smile even when the day isn't going well. Like today. I was running late. My other appointments had put me behind. But, the owner was adaptable and easily accommodated my tardiness. (But, try not to be late. It's rude.) The girls were a little nervous but I could tell they were in kind and professional hands. They were ready a few hours later and looked great. (I am going to get them onto more of a schedule so they don't get so matted. That curly poodle hair, you know.) The price - I'm afraid if I say how surprised I was at the price, she might raise them. But, I was surprised. I've spent more for me and two sons at Supercuts. Well, close. But, the price seemed very reasonable. And, Supercuts doesn't do nails and glands. My overall experience at Upscale Tail was one of those rare and nice ones that just makes you feel good about people and the world. And, the girls are radiant with newfound confidence. Thank you. H.

We love this place and so do our dogs. She lets the dogs run and play together in the back. Our…read moredogs were always very stressed at other groomers but here they have a ball. It's like a doggy spa. The grooming is better than we've had anywhere else. Our dogs always look so beautiful when we pick them up. They never seem to be in a hurry to go home unlike other places. If you have a bichon, they know how to trim them so they don't look like a poodle.

I started bringing both our Australian Shepherd and our Toy Yorkie to be groomed to Pink Poodle…read moreGrooming Salon a short while after moving to Cape Coral in 2014. Both of our fur babies loved Kayla the working owner. Unfortunately, they both have passed. But now we bring our new fur babies to Pink Poodle Grooming salon to be groomed by Layla. My fur babies wouldn't have it any other way!

Krysten is amazing with our dogs and they love her! Best groomer we have ever had! She was really…read moregreat with our 16 year old dog with diabetes and just as great with our puppies!!

Kristyn did an amazing job grooming our two dogs. They usually don't like to be groomed, but she…read morewon them over, and they had a great experience. We were very pleased with the results! We highly recommend her!

Jennifer has been doing my Toy Aussiedoodle since we adopted him 11 months ago. She does exactly…read morewhat you ask and only does 1 dog at a time. No danger of other dogs, sickness and he's done in less than an hour. Very caring and reasonable pricing. Love her

I was extremely disappointed with the way my pup looked after taking her here. I travel all over…read morethe country with my dog so we have been to quite a few different groomers and this was by far the worst cut I've ever had. My pup is a Bichon and is meant to be fluffy and curly. She did have some matting on her ears and her neck but nothing that other groomers weren't able to get out. Instead of taking the time to work on her, Jen just decided to completely shave her! And I mean completely shave her! This will now take months and months to grow my pups hair back! I would not recommend this groomer to anyone who has a small dog that likes them to look as they intend for their breed!

Beach Pet Grooming is the best! I have two dogs and they both get special attention while they are…read morethere. I take them monthly for nail trims and they always look great, Nancy is so quick that they don't even have time to complain! She also recently began offering daycare, by appointment. What a lifesaver! We have used it twice, the dogs are comfortable and very happy when we get back. The last time, we had to wake up our mini dachshund who was sprawled out all over a doggie bed, not a care in the world. Our rat terrier made her own bed in a pile of towels. They seemed to be right at home! Thank you Beach Pet Grooming for this much needed and appreciated service here on the beach!

Just came in for a nail trim, but it was super easy to get to and get an appointment. When our…read morepup's ready for a full groom we will be back for sure!

We have been using Stephany for many years. She has watched our babies since they were puppies. I…read morehave never been uneasy with her taking such great care with them. She is the best and took care of Maxie till he's last days. We now have Lucy which is mostly blind and deaf and she continues to care for them as they are her own. Thank you once again Stephany for all the help.

Bottom line: PRICELESS peace of mind for us and our Kitties…read more Stephanie took METICULOUS CARE of our three kitties for an entire week. As long as she is available, we will hire her. She took better care of them than our friends and family have in the past. We were SO IMPRESSED at her level of service. It is truly something that is rare in this day and age. We returned home to happy, healthy kitties who were happy to see us yet had not been starved of attention. She was simply wonderful and we look forward to our next trip without having to worry over our kitties being cared for. SHE IS AMAZING.