Avoid! Worst experience in Italy!…read more As the other many 1-star reviews have noted this company offers some of the worst customer service ever encountered. This vacation rental apartment we rented with "Homes in Florence" in Florence was a dreadful experience. Despite the property being advertised as "Luxury Santa Croce 4" and the price being $500+ per night, basic amenities were not provided. The AC in the living room was not working, the WiFi died on the second day, and the shower had issues with fluctuations in temperature. The Nespresso machine had no pods or sugar, and the laundry machine had no laundry powder. The towels and sheets were cheap and there were no extras. The master bed was uncomfortably hard without padding. There was really nothing "luxurious" about this place other than the views and the price. The agency was unresponsive and unhelpful, taking five days to resolve the WiFi issue and offering little consideration. We had to check out early as we couldn't work, and there was no apology or a reasonable refund to date.

From the owner: Homes in Florence è la tua agenzia di fiducia a Firenze…read more Gestiamo più di 200 appartamenti nel centro storico di Firenze, vieni a scoprirli tutti sul nostro sito homesinflorence.it I nostri servizi per i proprietari di casa: Book fotografico Check-in & Check-out Comunicazioni con la questura Fornitura biancheria Pagamento imposte Piccole riparazioni Pulizie Promozione pubblicitaria Rapporti con gli ospiti Compravendita Ristrutturazioni