Failed to walk the family through the steps. The podium for sign-in was hidden, the paper used for the service was cheap and poorly printed. Employees misinformed family on how they were going to receive the remains. It was all business. Even tried to sale their jewelry as my mother was weeping for her loss not even 2 paces from the casket. Recommend reverend did not highlight the deceased but highlighted his own pain and failed to highlight the deceased for the family. read more