I was new to the area and was searching for a pediatric dentist for my children. I called and…read morescheduled an appointment and showed up 15mins early to fill out paperwork. The receptionist was very cold and uninviting, she never greeted me or welcomed us to their practice. Her first words were " fill this out!" and handed me the clipboard, no hello or anything. I proceeded to fill out the paperwork and turned in my information. The receptionist then looked it over and said, " we need a group number or theres nothing i can do for you!" i said my insurance does not give us a card and i was only to give you my SSN. She then aggressively said, "no group number, no treatment!" I asked, is there a way you can look this information up? or are you expecting me to call?.. she said i suggest you call them. At this point, i am frustrated with how i have been treated and contemplating going else where, but i stayed and shrugged it off as if she may be having a bad day. Called got the group number and we were good to go. After waiting in the lobby for 25minutes it was finally our turn. We were brought back where they took xrays and cleaned my daughters teeth. Dr. Merritt arrives and explains to me that my daughter has "excessive" decay and he will not be able to see us because he will be retiring. I was highly concerned because my daughter has been to every 6 month cleaning and has never had any issues besides a cavity here and there nothing major. He informed me again that he cant take on anything of this caliber because he will be retiring. I left the office in tears and felt i let my daughter down.. how could i let her teeth get this bad?..... I then decided to call around and get a second opinion and i am so glad i did. I took her into another dental office that same day and was greeted as soon as i opened the door and they were able to find ALL of my dental insurance information WITHOUT the group number. I was called back within minutes of filling out my information. The doctor informed me that my daughter had NO decay or cavities but a small chipped filling that could use some composite to patch up the chip. My mind was at ease that he didnt see any excessive decay that i was told my daughter had earlier. He said she looks great overall! I felt this guilt come off of me within minutes of hearing this good news. Other assistants who previously worked at Dr. Merritts office said they were even glad they left there, they were not comfortable with his treatment plans. All in all, it leaves me wondering..............................how many unnecessary treatments has Dr. Merritt performed on children? How many kids has he traumatized over an "aggressive" approach to dental treatment plans?... Recommending treatment that they dont need?... I was told my child needed a whole mouth full of crowns when i actuality she only had a chipped tooth..... OR MAYBE?..... He didnt want to see us in the first place because he is retiring with months, if thats the case his practice should STOP accepting new patients in the first place. I am thankful DR.MERRIT is retiring i would NEVER go back!

I would not recommend Dr. Merritt dental services. He has treated my niece so disrespectful. He…read moreput braces on her a couple of years back. He has never really been nice or helpful to her but we just ignored it. Well she has since had the braces took off but has some wires still attached. He has done such a horrible job putting the wires on and they keep braking and coming unattached. When she has went back he blames her for braking them on purpose. Look she is a 16 year old girl that is extremely careful and very self ware. She is in no way shape or form braking her wires on purpose. Dr. Merritt will not take responsibility for his mistakes and his horrible job of placing the wires on. He charged her a $100 to fix her wires again this is the 3RD time he has had to fix them. I normally do not write reviews like this, but enough is enough. His office staff is extremely wonderful and would give them an awesome review but Dr. Merritt is someone I would NOT recommend anyone to make an appointment with. He is someone that doesn't take responsibility for his mistakes and will blame a child for his mistakes then charge you extra for his mistakes. If you want a Honest Dentist I would not go to Dr. Merritt. Also I only gave him one star because to post this review I had to.

My 4 year old lil moonpie grandson went for his 6 mo th check up. Tara is great with him and me…read more Dr. Cruise is a great dentist. All questions are answered and they are super friendly. The waiting room and every room has Disney posters all over and a TV in every room, over head. Its a terrific place to take your child to the dentist. We love it here.

From the owner: Every child deserves a healthy smile. At Pediatric Dentistry of Florence, we strive to ensure that…read moreyour child receives outstanding oral care in a fun, relaxed, and professional environment. Dr. Carson Cruise, a board certified pediatric dentist, is specialty trained to meet your child’s unique oral health needs. Children and teens alike will love our open, inviting office and warm, friendly staff. We focus on prevention, early detection and treatment, and stay current with the latest advances in pediatric dentistry to ensure that we can provide healthy smiles, for life. We look forward to meeting you!

After being misdiagnosed at a much larger practice in town, Dr. McClanahan easily discerned the…read moresource of my discomfort-a failed root canal. Newer methods are no substitute for experience.

I don't want to be bias because this has been my dentist for the last 15 years, but this place is…read moreamazing. They are very family orientated and the assists are so hospitable. If you are looking for a new dentist is the one i would suggest.

Originally I thought the reviews of this office reflected it's current state, however, the reviews…read moreare years old and do not accurately describe this office today. I dont like to write reviews like this but I am so floored about my interaction with this office I feel I need to warn other moms. I have 3 children that I have taken to be seen here... 2 of them had dental procedures and 1 had just cleanings. The care my youngest daughter received was traumatic to say the least. 2 different procedures and they both ended with infections and we had to seek emergency treatment elsewhere. My daughter had to have a spacer put in due to a tooth being pulled early (not from this office) and weeks after the metal spacer was put in, her gums were inflamed and bleeding. I brought her back to ask if maybe the spacer was put too far into her gums and I was told by the dentist no, she needed to brush better. 2 weeks after that we had to bring her back in and I had to insist that the spacer be removed because you could no longer see it due to her gums being so swollen. The Dr offered no apology, but instead seemed insulted that was pushing for the removal of the spacer. The second issue with my same 6 year old daughter was a filling that was done in their office. They suggested a metal crown should be used to prevent further cavities which we agreed. However, the original cavity was not fully removed before the crown was put on and a few months later my daughter was crying from pain when she was eating and saying there was liquid coming out of her tooth when she chewed... I took her to another office for an evaluation and she had an infection in her tooth so bad that they had to pull it because the cavity had rotted her tooth under the crown!! After all of this, the billing department ran the wrong insurance (an old card on file) and when I asked if they could please submit using the new plan, they said they would, but I could never get anyone to follow back up with me to let me know it was completed. My new plan had better coverage. I then received notices (via text only from a robo number) saying that I had an outstanding balance after I paid over $700 for one appointment for ONE child (WITH INSURANCE)... I called the office to ask what the outstanding balance was and was told it was $46,which I paid. Then a week later I get a notice from debt collection for a balance over $250!! I have NEVER paid so much for dental work for my kids WITH insurance in my life. When I called to ask the office about this charge, (from almost a year ago) the woman in billing was incredibly rude and condescending. As I was finishing my questions she literally talked over me for so long that I had to yell "excuse me!" so I could get my question out. She was very defensive and agressive with me and I can assure you I was not putting her in a position of defense. I was calmly asking for clarification on my balance. The only saving grace of this office is the sweet dental tech who takes the kids X-rays. She is amazing and I loved her. Bottom line - the treatment seemed good, but that proved false as time went on and everyone of authority in this office seems to have a problem being questioned by the very people they are supposed to be serving. I wish I never stepped foot in this office.

We just moved to the are and my three children had their first cleaning appointments yesterday. I'm…read moreso glad we found this office! The staff and Dr. Farrow were great and the bus in the waiting room was a different and fun experience for the kids. Appointments were on time and I always appreciate that!

I absolutely recommend this business! Clean facility, quick care, and the sweetest staff. They have…read morea waiting room just for the littles to play and they were patient with my daughter. I appreciate their dedication and thorough care. They even take Apple Pay if your child hides your debit card. :)

My son has never had a good experience with a dentist until now. They were very patient and I…read moreunderstanding. I was relieved and thankful. The hygienist did a great job. He didn't like the taste of the stuff she used She did a great job dealing with him and getting him to cooperate. The dentist was patient and informed us of what we will need to do . I would definitely reccomend these sweet folks to family and friends!!

Dr. Amy is awesome! She truly cares for her patients. My girls love going to her office it's super…read morefun!!!

Nassetta pediatric dentistry was very skilled with handling my two year olds dental needs.read more

This is one of the best Dentists i have ever seen and unfortunately for me I have seen alot of…read morethem. His bedside manner is impeccable and the whole staff is extremely friendly and He is also affordable especially if you are self-pay

From the owner: We are always welcoming new patients and we would love to have you as part of our dental family…read more Please explore our web site to learn more about us. You can find information about our staff, our office, and the procedures and services that we offer. If you have any questions please call us. We love hearing from our patients and anyone who may be interested in becoming one.

The facility is immaculate, the staff is so friendly and knowledgeable. The doctor himself is very…read morewelcoming and good at what he does. This is the best dentist office I have been to, I actually am not dreading going!

Dr Wilson is great. I grew up as a patient of the Dr. Hibbett (the elder) and would still got to…read morehis son but after returning from living away I started seeing Dr.Parsons as he was retiring soon. I have been very pleased with Dr. Wilson and I highly recommend. The staff is professional, and the service is stellar. I am greatful for Wilsons wittiness that always sets me at ease. The audio selection via Alexa is good. Sometimes I still bring in headphones . Overall experience with billing, assistance, and overall story is so good. Plus .. BOTOX is available along with other "vanity " must-haves. I