If you are shopping for your first guitar, or honestly any guitar, just go to True Tone Music. I…read morewill get into why, but that is basically the whole review in one sentence.
I found them online and called ahead to see if they had the guitar I wanted in stock. They did, and whoever answered the phone was so genuinely enthusiastic that I was excited to go make my purchase. When I got there the place was busy, with people in the back trying out guitars and a few staff floating around helping everyone. The thing that struck me right away was that all of them looked like they actually enjoyed being there.
The guy who helped me, Louis, was a total rock star. I told him I was after a guitar and wanted to start taking lessons, and he immediately walked me back to meet Shawn, one of the teachers who happened to be in that day. Shawn and I hit it off, and I texted him later that day to set up my first lesson, which is this coming week. I am genuinely excited for it.
The guitar I wanted was there, brand new and in flawless condition. Here is the part that really got me. I had read that silk and steel strings can be gentler on your fingers when you are starting out, so I asked about them. Instead of brushing me off, Louis walked me through the real pros and cons, and not once did it feel like he was nudging me away from them to save the shop a little money or labor, which is honestly what I half expected. I ended up deciding against them, and then he handed me a set anyway and told me to take them home, and that if I changed my mind I could come back any time and they would put them on for me free. He let me pick out a handful of picks, threw in a tuner, and even knocked a chunk off the price of the guitar without me asking. I had not even thought to ask, since it was in perfect condition.
Then there was the warranty. I asked about it, they did not know off the top of their heads, and at one point something like four of the staff were working to track down an answer for me. Mind you, I had already checked out. I was buying that guitar no matter what the warranty said. They chased the answer down anyway, simply because I had asked.
They also threw in a hat, which sounds like a tiny thing but genuinely made me grin. Picking up a new instrument feels like the start of something, and a small gesture like that fit the whole spirit of the place.
I walked out already wanting to come back, even though I have no reason to until my lesson. This is the kind of customer service people say does not exist anymore. I am here to tell you it does, and it is alive and well at True Tone Music. I never even planned to buy my first guitar there, and now I cannot picture it having gone any other way. Huge thank you to the entire team, and to Louis & Shawn. You made my first guitar purchase a great memory.
