Like many before me, my HK tourist SIM expired. I no longer was eligible for data and was unwilling…read moreto pay the Peoples price for an extended plan. There were other substantially cheaper plans out there that would allow me to save on the card and roam throughout Asia at the same time. How did I know all of this? The fine folks at Phone People. Aside from helping me price out various options, they were able to give me an unbiased perspective on all the big mobile providers and help me maximize my value for what kind of plan I wanted. I learned the hard way there is no such thing as unlimited plans anymore, but they managed to help me find the next best thing (10GB) for a little more than the cost of my initial tourist SIM. They tinkered around with several SIMs, hoping to find one that would work. They were such pros that they also helped fix my faulty audio jack and clean my phone interior at no charge! How's that for service? English seems to be ok, which might be good for all the tourists nearby. They are extremely diligent and polite and I would recommend their services to anyone.

Located in the Hysan mall in Causeway Bay…read more The staff here are plenty friendly and informative. I came here to replace my battery as it has seen better days and I was left a little short of juice by afternoon. The staff ran through the prices and what other issues that may be found and the process required. The service was well priced and backed with their warranty and knowing it was an authentic product direct from them. The service was fast and courteous. Would recommend this site for anyone requiring any assistance.

This is a review of their customer service, as I did not make any purchase during this visit…read more Since I have 2 Apple products that were over their productive life, I decided to bring them back for recycling, and since this is the 3rd day iPhone 11 is on sale, the place was packed when I arrived at around 7:30 in the evening. After tracking down a floor staff, told him my intensions, he was very nice to find the right associate that deals with this to help me out. Soon another associate came and looked at my two items and he brought up an electronic acknowledgment for me to check in, after that the whole process was done! He also assured me that they will not be turning on the unit at all, and will just disassemble the units and proceed to recycling! Seeing that the whole place was bubbling with actives, and 2 iPhone 11s were sold in front of my eyes within 4 mins., I was totally impressed with their customer service for helping me!! My previous purchases at this location includes: AppleTV, iPad, MacBook Pro.

Trinity focuses mainly on directly imported phones from Korea and Japan. Here you will find the…read morelatest models which are currently sold in Korea and Japan. Most of them are the same as the Hong Kong models in some cases the models are not offered in Hong Kong at all. A big selection of accessories is available as well. The owner of the shop and his assistant are very helpful and are happy to help you with selecting. In general prices are cheaper than the official Hong Kong models. When you buy here you will not get an official Hong Kong guarantee, Trinity will do the repair if necessary. This you have to keep in mind!

Never get your phone repaired here. They ripped me off and took away components in the phone such…read moreas the finger print scanner while fixing the battery. When I got it charged and took it back, they denied any wrong doing. And they also messed up my LED screen in the process. Awful service, and a total rip-off.