Ongoing problem with following agreed upon instruction provided to the Cleaner by both homeowner and the employer. More than 7 (seven) negative experiences. Objective descriptions follow:
1) An in-person request was made with specific instruction of what the homeowner prefers with respect to condition the home is left in when finished. The cleaner smiled and agreed with "okay". But the work never was done.
2) A written request was made again with specific instruction to STOP doing something, same as #1 above, to leave the house in a specific state. This failed - second time.
3) Second written request made with specific (simple) instruction to STOP doing something. This failed. The cleaner was asked if she understands the request and she replied "yes". Yet shefailed a third time, ignoring the request.
4) A simple and friendly face-to-face fourth request was made, repeating instructions from 1, 2, and 3 above. In a friendly manner, smiling, the cleaner was asked again if she understands the one sentence, eight word request. She said "yes". Went to work, came home to find once again very simple request not done - again.
It was also noted that the cleaner LEFT AT LEAST 30 MINUTES EARLY this day. We called the SL main line. The lady answering was supportive, stating this is unacceptable, that she will take care of it. My prior request was repeated to the lady, she repeated it back indicating she understood, said she would send the cleaner back to fix the issue immediately. In a later call same day, the management lady also stated she asked the cleaner if she had LEFT EARLY, and the answer was "Yes", the cleaner left early, thus we DID NOT GET WHAT WE PAID FOR, WHICH IS TIME & EFFORT. The specific excuse provided was that the Cleaner "RAN OUT OF THINGS TO DO". The cleaner came back, we left immediately, when we came back an hour later she was gone and the issue remained 100% untouched. On this day we got ripped off and only found out because of an unplanned trip home.
5) My significant other came home early one day to find THREE STRANGERS IN OUR HOME. Our usual Cleaner called-in sick.
6) The first sight when coming through the door was a STRANGER STANDING IN THE KITCHEN TALKING ON THE PHONE. The stranger put the phone down with a towel on top, which was odd. She was quizzed about who she is. She was the OWNER. She replied she is cleaning the house and that there were TWO OTHER PEOPLE IN MY BASEMENT (unseen) and they were all there to clean the house. She was sure to comment that since there were three STRANGERS IN MY HOME INSTEAD OF THE USUAL ONE PERSON THAT DOESN'T FOLLOW AGREED UPON INSTRUCTIONS, they would leave much earlier this day. As we were speaking the lady seemed preoccupied by her phone, adjusting the towel sitting on it. I surmised that she never hung up from the call, that our conversation was not private, and that her intent was to continue talking on the phone when the homeowner stepped away. The homeowner went back to work.
7) Coming home in the evening it was found that the DOOR USED FOR ENTRY BY THE THREE STRANGERS IN MY HOME, WAS LEFT OPEN (NOT EVEN LATCHED! - Security door unlocked and OPEN...by the OWNER!!!). This represents the FAILURE OF FOUR PEOPLE, SIX REQUESTS & One OWNER to perform really basic & AGREED tasks...such as LOCKING A DOOR, and they JUST CANNOT GET IT TOGETHER. We see REPEATED EXAMPLES OF INCOMPETENCE, OR LYING, Or NOT CARING, OR NOT GIVING A SHIT... you decide what it is. I am being 100% truthful.
7B) Because the security door was left unlatched, it obviously was not locked. OUR HOUSE BEING SECURED WHEN A CLEANER LEAVES IS MORE IMPORTANT THAN HOW CLEAN THE HOUSE IS - Do you understand? "yes"?
8) When SL was hired they recommended a specific cleaner be used on the floor. We bought the recommended cleaner but for months the Cleaning lady never used it. Instead, she used harsh detergent on the newly refinished wood floor. After approximately 8 weeks of this and noticing the sheen get duller, yet another note was left letting the Cleaner know that her employer recommended she use the non-detergent cleaner be used on our floor. She apparently didn't understand the request - she took the note to her boss asking it to be translated. The boss lady called to let us know that finally the recommended cleaner would be used on the floor. Apparently "yes" means "whatever". After this, the wood floor have been consistently treated with the recommended and AGREED UPON cleaning solution.
9) In # 8, yes, the wood floors now get treated with the recommended solution but she quit using soap on all other floors!!
10) Dirty mop water dumped adjacent back door - main walkway.
11) Repeated instances of items moved far away and left in floor - seemingly SPITE.
I SWEAR ON MY LIFE THIS IS 100% TRUE and 100% ACCURATE. There is no need to lie, only to let other folks know what to expect. If you need to be respected, consider our experience That's all.. Best of luck!
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