Obviously not a fun place to go, but I was extremely happy to find a place local to me and NOT in a…read morehospital. Extremely clean, taking all Covid precautions being a medical facility, friendly staff. The technician that too my images even went the extra mile to add extra padding around my ears to muffle the noise, AND... found out you shouldn't have an MRI or any imaging with magnets if you have had tattoo work done in the last 6 weeks. I was at 8 weeks so he pulled me back out to double, and triple check I wasn't having any issues. Hopefully I won't need another MRI anytime soon, but if I do, so glad I found them!

This MRI facility is the best medical facility I've ever been to. The staff, Pam and Natalie were…read moregreat. Pam actually did the procedure and was VERY personable and informative. The whole place is comfortable and a nice Florida tropical feel, not the sterile ambiance that we've become accustom too. I would highly recommend this place to anyone who needs an open MRI or any of the other diagnostic tests that they provide. Oh, and you family member or friend can stay with you during your testing. AWESOME PLACE!

I have been there several times and they are always professional and fast. They are easy to deal…read morewith.

I was sent here since they do 3D mammograms and my usual place does not. Check in was easy and…read morefast. I was then led to a second waiting room that was for women only. There were two changing rooms. You lock your belongings in a cabinet and get a key to wear on your wrist to keep your belongings safe during the imaging. It was quick and the tech was kind and gentle. The waiting room had a coffee machine, tv, and cold water bottles in a fridge. I almost felt like I was being pampered during this normally uncomfortable experience. Thank you to everyone here for being so fantastic.

A great location to receive medical imaging! I've been here probably about 2 -3 times and I'm…read moresurprised I haven't written a review. In the past I've had mammogram imaging completed and fibroid imaging completed and both times the office had great customer service. The office itself has already been really clean and organized and prior to the pandemic they offered extended hours. Today I came in for a CT Scan. Great service again but there was a miscommunication between my doctor and this office. I came in on my day off from work but then I was rescheduled all because I'm allergic to the iodine dye and the paperwork processed was the incorrect one. Wasn't a big deal to me but for someone else, it could be a huge inconvenience with work scheduling! My recommendation, listen to the customer and then reach out to their doctor while they're in the lobby to clear up any confusion before rescheduling. Other than that, I love the pre-Checkin option they text you prior to your appointment. Looking forward to my results and possibly visiting again.

Had CT scan for right hip replacement prep. Tech told me to sit on table while he asked how much I…read moreweigh. Sad, there was a dip in the table, had a sudden jolt of pain in my right hip that lasted a minute (pain scale 8). He didn't ask how I was. He just stood there while I was in pain. When I said the pain had subsided he continued with his question and told me to lie on table. After the scan I struggled to get up due to hip pain. Never offered assistance or asked about the pain. Told him to warn others with hip pain there is a dip in the table that could trigger pain. He said "I've done a lot of these for hips and no one ever complained of pain before." This is completely out of character for any Advent Health employee to act so cold and uncaring.

Amazing customer service! State of the art machines. From now on this is the only place I will…read moreever go to!

Complete Care Lake Mary is the best. Their clinical staff was awesome in rehabilitation after my…read moreaccident. Everyone here always seems to be in great mood and took great concern in making sure I was comfortable with the exercises I would preform. With these guys, it never seemed like it was just a job to them, THEY ACTUALLY CARE about you and what they do. And I love that. They have a imagining center onsite which prevents further commute to other locations for MRIs. My only and very small issue with this location is some of my administrative things sadly fell between the cracks here, which in part prolonged my case. I won't put sole blame on them as other parts in the matter did drop the ball as well in the regard. Overall I would recommend anyone to work with complete care for their rehab needs.

From the Lake Mary manager all the way down to the scheduling and administration department, this…read moreplace is completely incompetent. They have cancelled my MRI appointment twice, wasting my time and showing zero respect for patients. On top of that, I keep receiving automated computer calls repeating the same message over and over again, without giving any real solution or help. It feels like no one actually knows what they're doing, and no one takes responsibility for fixing anything. This level of disorganization is unacceptable. I would not recommend this place to anyone.

THEY SAID NO CHARGE TO ME. And then they billed me $250. Why aren't you upfront with me? Why did…read moreyou run my insurance and tell me one thing and then stick me with a bill 3 weeks later. Unbelievable. I am so fed up with organizations like you that just don't care about the patient. The people were nice. But this is expensive and if you would have told me it was $250 out of pocket, I would not have gone and got the imaging done. I sent an email to billing and hopefully someone will contact me. We'll see.

Please dont use this place, Lake Mary, Fl. Check your insurance to confirm if you owe anything. Be…read moreaware that the old x-ray tech is very rude and should not be working with people. He was extremely rough and complained about everything He was extremely unprofessional. These people don't ask you to change into a gown like most professional places, so this man will complain about every button on your garment. My advice, go to a reputable place and save yourself from a really bad experience. This location should be shut down.

The imaging technician I had was quite rough, and I'm still sore from the way he handled me.read more

Confused. This business is supposed to be now showing 3d4d pregnancy ultrasounds. Seems as though…read morethis page has been hacked. Also says they offer pizza, hair removal and divorce law

The sonogram technician is the only thing saving this from being a one star review. My wife is 33…read moreweeks pregnant. Starting around week 24, she began measuring bigger than she should, consistently measuring 3 weeks big. By the 32 week appointment, she was already measuring 35 centimeters. We have consistently asked our OB/GYN to do an ultrasound to confirm fetal age, since my wife is afraid she's farther along than they think, but he refuses. Hence, we found this place. I called and verified that they were able to verify fetal age, as well as weight and all that good stuff. I specifically explained our predicament. They told me that if I bought any package, I could add on fetal weight and that the sonographer would be able to tell us how far along my wife was, either confirming what the doctors were telling us, or confirming what my wife was thinking. Everything seemed good till the day of our appointment. First of all, there is no sign with the name of the business. We drove right by it, and then only after pulling up their website and seeing a picture of their store on the website was I able to realize where they were located. They've only been here for a month so maybe they are gonna get a sign, but today they were really hard to find. The day before our appointment we received an email telling us what we needed to do. It said to arrive 10 minutes early to allow for registration. So we pulled into the parking lot at 8:45 for our 9:00 appointment, only to find the doors locked. We sat in the car until 8:58 before someone finally pulled up and unlocked the door. When I walked in she asked if we had been waiting long. I answered "only about the time it takes to register," but she didn't seem to get my drift. After a short wait, we were called into the room. The sonographer put the jelly on my wife's belly and began to pull images up onto the screen. Almost immediately, she began doing measurements to tell us the approximate weight, but when I asked how far along she thought my wife was, being either closer to 33 or closer to 36, I was told that this far into the pregnancy, estimations are very approximate and essentially inaccurate and she couldn't really say with much certainty if we were 33, 34, 35, or 36 weeks. She could just tell us that we were in that general area, and said to go off of what our doctor was telling us based on an ultrasound that he would have done earlier on. This is totally opposite of what I was told on the phone, which was the main reason we drove all the way out here from Longwood. Yes, we wanted to see images of our daughter, but predominantly we wanted to verify whether we were actually 33 weeks as our OB/GYN was saying, or if we were in fact farther along as my wife is convinced we are. Then, because my wife was so far along, the baby is so big that there's no room to really move around freely in the womb anymore, so there was so much placenta and fluid and stuff directly in front of our baby's face, that it was almost impossible to get a good 4D image. We were told that this is very common in ultrasounds of babies this far along. Why we weren't told this over the phone, nor when we first arrived, I do not know. Had we known that most likely by this stage in the pregnancy, it would be impossible to get a good 3D/4D shot, we wouldn't have paid for that package. I would've just stuck with the standard 2-D ultrasound, since we were mostly here to verify fetal age, which as I just said, wasn't happening anyways. Essentially, this entire event was a bust, fueled by misinformation at the time of scheduling the appointment. Yes, this place does do very good 3D/4D imaging, and yes, they do have the ability to verify fetal age, but both of those things are virtually impossible to do this far along, and we should've been told that before they took our money and sent us into the room. In fact we should've been told that before we ever even were allowed to schedule our appointment and drive 40 minutes out here. As I said in the very beginning, the only thing bringing this from a one star review to a two star review, is that the sonographer at least felt bad that we weren't getting any images, and changed our 15 minute session to almost a half an hour, allowing us to just watch our daughter move around on the screen, almost like watching a video. It was a nice gesture given all the disappointment.